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Timothi Martin
4052 S Silver Spring, Apt. # 0144, Florida, FA 50116
Email for Contact Information
WORK EXPERIENCE
● IT Help Desk - Tier II Mobile Support, ProBuild
Holdings Inc, Building Materials
Supplier, Nov 2011 to Present
(Month-to-Month Contract) Provide
dedicated technical support for 12,000+ enterprise mobile devices. Tasks include but not limited to: ESN swaps, phone
upgrades, new activations/cancellations, feature add-ons, number port-in/out,
warranty replacements, online account management, policy development, email
setup, internet/browser configuration, radio alignment, Android/iOS app
support, billing analysis, BES administration, Microsoft Exchange server
management, Active Directory.
My position was created as an
experiment to bring all mobile device services in-house and get rid of a third party
provider. Prior to employment, ProBuild
was outsourcing 78% of 800 mobile related tickets a month. Now, we only send out 44%. Average weekly incident resolution: 100-120
tickets.
● IT Help Desk, Accuvant,
Inc., Technology &
Info. Security Consulting, October 2011 thru November 2011
(Temp Contract) Assist hackers, security gurus, and
executives with remote support. Programs
utilized/duties performed: SysAid Helpdesk Software, RSA token distribution, Microsoft
Office Suite diagnostics (Access, Word, Excel, PowerPoint, Visio, Outlook,
OneNote), BigFix, WebEX, Laptop/Desktop Imaging ranging from Windows XP thru 7
& Mac OS 9-10.x, Manage Windows Server 2003 R2, replace out-of-warranty
equipment, enterprise printer troubleshooting, BES administration, McAfee
security customization, Citrix Application support, monitor VOIP services, Adjust
Microsoft communicator settings, Windows firewall adjustments, WAN/LAN, Troublshoot
Laser/Inkjet/Dot Matrix printers, Configure network and printer connections.
● Electronic Assembler, Metron
Inc., Manufacturing, September 2011 to October 2011
(Temp Contract)
Assembled power adaptors for a very large, successful search engine
provider. Read electronic diagrams and schematics,
followed assembly instruction, used high-powered air compressed tools, soldered
various components, tested finished units, followed strict safety policy. Once quota for client was met, contract
employees were released of duty.
● CEO, Our Town
Interactive LLC, Touch
Screen In-Lobby Entertainment, January 2010 – August 2011
Our Town Interactive (OTI) was a marketing startup
that offered affordable advertising for small businesses to connect with
thousands of on-lookers in Springfield, Missouri via specialized touch screen
technology and text message marketing.
Strategically located in high traffic areas, Our Town Interactive touch
screens were a utility for tourists or locals needing information. As CEO, tasks included software development,
outsource management (elance.com), draft limited liability/ NDA/B2B contracts
under local attorney supervision, bookkeep and payroll through QuickBooks, hotel
lobby lease negotiation, wholesale technology purchasing, wall-mounting installation
and repair, door-to-door sales, cold calling, graphic design, remote support
using LogMeIn, market research and strategy design, community involvement. Sold ownership to partner due to financial
difficulties.
● LEAD PHONE/PC TECHNICIAN, Verizon
Authorized Agent (No Longer in Business), Nov. 07 – July 2010
Initially hired as a Phone Technician; promoted to Sales
in March of 2008; promoted to Lead Tech June of 2009. Responsibilities included software unlocking
software for global use, screen/keyboard/charging port replacement; provide ten
hours per week of 1-800 in-bound technical support; attend district trainings; manage
three employees’ schedules, training and service metrics, payroll, budget and
inventory assessment. Travel ~50%
between two locations. January 2010
coordinated with owner to offer local PC support. Earned percentage of each repair. Services ranged from setting up home and
small business Cisco-based routers, enterprise hardware and software
installations/troubleshooting, imaging/DOD wiping, , and advanced Microsoft Office
consultation.
● CHILD CARE ASSISTANT, Blue
Springs School District, December 2006 – August 2007
Supervised children ages 5-12 years old in an
assortment of activities. It was the
responsibility of the assistant to organize activities and keep good
relationships with the child’s parents or guardians.
● USHER, Kauffman
Stadium, July 2004 – August 2007
Helped supervise a particular section of the ball
park, attending to customer service issues including seating needs, policy
enforcement, and custodial duties.
EDUCATION
● Attended Georgia Institute of Technology in
2006 to pursue Mechanical Engineering.
● Transferred to Metropolitan Community
College of Kansas City – 45 credit hours completed.
● Collegiate-level courses taken: Intro to
Computer Science, Intro to Object Oriented Programming - Java, Advanced
Microsoft Office Suite, Marketing I, Entrepreneurship, Accounting I,
Macroeconomics, Microeconomics, Business Law
● Graduated from Blue Springs High School with
a 4.05 GPA. Dual-credit courses:
English, American History, Calculus, Communications, Pre-AP Chemistry
CERTIFICATIONS/TRAINING:
● In-training for CompTIA A+ Essentials and
Practical Application; Projected Exam Date: 2/9/2012
● In-training for Microsoft Exam 70-680:
Windows 7, Configuring; Projected Exam Date: 3/1/2012
● Mobile device training (50+ hours) through
RIM, Motorola, HTC, and Apple
● Cellular Carrier-sponsored education with
Sprint, Verizon, and AT&T.
MANAGEMENT
● 2 + years: Lead Phone/PC Technician –
Verizon Authorized Agent – Supervised:
1-3 technicians
● 2 + years: CEO – Our Town Interactive; Financial Partner: 1 Supervised/Operated With: 5 Sales
Representatives, 1 Attorney, 1 Fabricator, 1 Outsourced Web Developer
LEADERSHIP
● Nominated and elected to High School
Student Senate from 2002-2006
● Nominated and elected to Class Treasurer
2005-2006
HONORS /
AWARDS/ MISC
● High School Speech & Debate - Four year
National Forensics League member; District and Conference Champion (2006);
received fourth place at state tournament, gaining All-State recognition;
obtained national rank; competed at Nationals in Dallas, TX in Team Debate.
● Who’s Who in America 2002-2006, National
Honors Society – 2005-2006
● Fourteener Climber – Grey’s, Torres, Evans,
and Bierstadt
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