Warranty Administrator Sample Resume Format in Word Free Download -->

Warranty Administrator Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby Luna
Rancho Cucamonga, Ca 91001
(909) 996 9876
ruby@hotmail.com

OBJECTIVE:
To be able to employ experience acquired throughout the years associated with the understanding and workings of the automotive industry. Exerted every effort at different levels within franchised dealers, independent repair facilities and extended warranty claims offices as Warranty Administrator, Service Advisor, Service Manager, Parts Counter Person, Customer Service Manager, Extended Service Contract Claims Adjuster, New and Used Car Sales, Service Cashier. ADP proficient for DMS, able to navigate through Microsoft Programs such as Word, Excel, PowerPoint, Outlook, Entourage.

HIGHLIGHTS:
Implemented a live on the spot repair order booking of warranty claims that eliminated tons of paper work and claims processing time, as a result the department was able to function within it’s own autonomy. I was responsible for dealer warranty claims preparation from interpreting technician work descriptions, applying technician labor hours, labor operations, damage codes from manufacturer’s published labor time guide, posted audit trails and claim credits, adjusted manufacturer credits to clear accounting ledgers, followed through with parts returns for testing and inspection, was responsible also for dealer goodwill claims, submitted claims for appeals and reconsideration.
Dealer Audit Level was maintained below the specified limits with the cooperation of the Service Manager and Shop Foreman.
Maintained a higher than average service sales due to diligent attention to technician notes on needed repairs and customer follow up.
Enjoyed dealing with customers looking into purchasing new and used vehicles. Introduced the benefits of other dealer installed parts, accessories and incidental finance and insurance products.





WORK EXPERIENCE:

SHELLY BMW                                                                                                                 2008 to 2009
Warranty Administrator
Buena Park, Ca
Responsible for accurate and timely submission of automotive warranty repair claims to factory portal. Analyzed and credited claim payments to proper accounts, booked technician labor hours, posted labor, damage codes to facilitate timely payment of warranty claims.

POWER VOLVO                                                                                                              2006 to 2008
Warranty Administrator
Irvine, Ca
Was also tasked to be  the Service Manager Administrative Assistant, to analyze, interpret reports and carried out directives as per Service Manager’s requirements. Responsible for accurate and timely submission of automotive warranty repair claims to factory portal. Analyzed and credited claim payments to proper accounts, booked technician labor hours, posted labor, damage codes to facilitate timely payment of warranty claims.

SHELLY VOLVO                                                                                                             2004 to 2006
Warranty Administrator
Buena Park, Ca
Acted as Service Manager when the need dictated. Had 10 technicians with different fields of expertise and made sure these technicians were utilized on that basis that would result to efficient work distribution. Responsible for accurate and timely submission of automotive warranty repair claims to factory portal. Analyzed and credited claim payments to proper accounts, booked technician labor hours, posted labor, damage codes to facilitate timely payment of warranty claims.

SEARS AUTO CENTER                                                                                                               2004 to 2004
Sales Associate
Rancho Cucamonga, Ca
Direct contact with customers needing assistance in their vehicle needs, from simple oil changes to other complex automotive needs, tires, batteries and accessories.
RAHN INDUSTIRES                                                                                                     1993 to 1995
Customer Service Manager
Los Angeles, Ca
Responsibility included a direct contact with wholesalers and dealers regarding sales, orders and specifications of automotive cooling system parts in a manufacturing environment.
                                                               
MIA                                                                                                                                       1987 to 1993
Senior Claims Adjuster
Encino, Ca
As an Extended Claims Adjuster, I was responsible for the timely gathering of data called in by repair facilities throughout the USA, ordered inspection assignments to validate claims accuracy and ensure detailed claims processing. Claim payments during audits were within the guidelines specified at al times.
                                                               
GENERAL WARRANTY                                                                                             1983 to 1987
Senior Claims Adjuster
Harbor City, Ca
Started out as a claims processor, worked on batched repair orders sent in for claim payment, audited repair orders to ensure accuracy of claim authorized against actual repairs. A promotion after a few months to junior warrant adjuster and then to senior claims adjuster subsequently after.

Downtown LA Volkswagen, Porsche-Audi                                                 1980 to 1983
Service Writer/Warranty Administrator
Los Angeles, Ca
Wrote up job orders for customers needing service and repairs to their vehicles. Ensured that the complaints and concerns were addressed effectively through extensive customer contact.







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