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Joseph
Ridson
1544 Leybourne Cave
Patterson, RT 88212
Phone 755-329-7700
Professional
Summary:
- IT Professional with over 12 years of experience including 8 years of Desktop Support experience
- Offers 2 years of Windows 7, 1 year of Windows Vista, 5 years of Windows XP and 5 years of Windows 2000 experience
- 3 years experience handling connectivity issues (LAN/WAN, VPN, Wireless)
- Team player with strong customer service and troubleshooting skills
Technical
Skill Set Summary:
- Technical Skills
Desktop
Support, Helpdesk Support, Deployment Tech, Rollout Lead, Refresh Tech, Project
Manager, Network Support, Server Support, Technical Writer, Technical Trainer
- Operating Systems
WIN7,
VISTA, WINXP, WIN2000, WINNT, WIN98, WIN95, WIN3.1, DOS, OS-X and older versions of MAC OS’s
- Hardware – PC, Laptops, Printers and PDA’s
Dell,
Toshiba, Compaq, Apple/MAC, HP, IBM, Fujitsu, Sony, Packard Bell, Palm Pilot,
Compaq Ipaq, Dell Axim, Blackberry, Iphone
- Software – see last page
Certifications:
- A+ Certified Windows, DOS and Hardware
- Hewlett Packard Pavilion Certified
- Dell Certified
- Windows 2000 Certified
Professional Experience:
Jefferson County Schools / Alpine Technical Staffing
Contract (Jeffco, CO)
02/10 – 04/10
Rollout Technician
- Worked with a team of technicians either imaging or migrating all
Jeffco computers at over 100 schools from Novell to Microsoft.
- Diagnosed issues and provided support
during and after the process was completed.
- Assisted in planning and prepping for
each school project.
- Upgraded Dell and Hp desktops and
laptops to XP SP3 and used Altiris for imaging and software distribution.
Anadarko Petroleum Corporation / Inceed Contract (Denver,
CO) 07/08 - 07/09
Systems Support Technician
- Providing Desktop support for around
700 users in an Oil and Gas downtown multi-floor environment with remote
and phone support for other world wide locations.
- Working with a team of 6 to respond to
tier two work cases taken by the helpdesk as well as direct calls and
walkups.
- Equipment supported include HP
desktops/laptops, HP MFD’s and Plotters, Blackberry’s, Iphones and Palms.
- Daily task include, Desktop support,
Phone and HelpDesk coverage, Remote field support, Case tracking, new
HW/SW installs, Refresh project work, Warranty repairs and Imaging.
Iliff School of Theology / Modis Contract (Denver, CO) 03/08 – 06/08
Desktop Support
- Responsible for about 60 users in a
Dell and multi OS environment using Win2k, XP and Vista
- Daily task include phone support,
desktop visits, remote support, new installs, HW/SW troubleshooting and
repair and ticket tracking.
Kaiser Permanente / Spherion Contract ( Multi-Sites,
CO) 01/08 –
03/08
Desktop Technician
- Replaced Dell with new HP equipment at
various Kaiser sites in Colorado.
- Responsible for following guidelines
for refresh project including organizing deployment prep task and adhering
to install checklist as well as perform troubleshooting as needed
Dell & Xcel Energy / TAC WorldWide Contract (Multi-Sites, CO) 08/07 – 10/07
Lead Technician
- Managed a team of 12 technicians to
replace IBM, HP and Dell desktops and laptops with new Dell machines at
Multiple Xcel Energy sites through out Colorado.
- Responsible for overseeing operations
for the installs including Site coordination, User scheduling, Process
issues and escalations, Advanced Hardware and Software troubleshooting
Agilent
Technologies / CDI Contract (Englewood, CO)
10/06 – 07/07 End User Support Technician
- Responsible for supporting local and
remote users in a Windows XP and 2000 environment.
- Providing hardware support for HP
products.
- Maintaining SLA’s for software support
and other task including network, phone, remote and configuring new
equipment.
- Managing and routing calls and tickets
to the appropriate support groups.
- Install software packages through
ManageSoft
- Document and update progress on
various projects.
Adams County Schools / Comsys Contract (Westminster,
CO) 07/06 – 10/06
Computer Technician
- Serviced over a half dozen schools
that I was responsible for in my assigned area of the district.
- Provided computer, network, printer
and pda support for principles, teachers and students.
- Managed and delegated help tickets
using the Magic ticket system.
Budget Truck / Perot Contract (Denver, CO) 06/06 – 07/06
Desktop Support
- Provided additional daily support over
the phone and onsite visits using IBM equipment
- Helped around 300 users in a corporate
environment with Lotus Notes as email and ticket system
Agilent Technologies / CDI-IT Solutions Contract
(Englewood, CO) 03/06 -
05/06
XP Migration Tech
- Staged and Upgraded HP PC's from
Windows 2000 to XP-SP2
- Installed software packages via
ManageSoft and Application Integration Manager(AIM)
Arapahoe County / Alpine Technical Staffing Contract
(Littleton, CO) 05/05 - 03/06
Rollout Lead/Desktop Tech
- Planned and implemented A.C.'s annual
rollout including replacing pc's and printers
- Imaged pc's using Ghost running XP-SP2
and Office2003, provided support when needed
Information Handling Services (Englewood, CO) 08/03 -
05/05
PC Tech II
- Provied Teir 2 support on a multi site
campus environment with around 1,000 users on and off site
- Maintained a diverse network using
mulitple OS's and different types of equipment
- Coordinated and managed projects such
as DHCP network conversions from static IP addresses, IT inventory audits,
Windows XP SP2 upgrades, MS Office 2003 upgrades, Active Directory
migration and Outlook 2003 Exchange migration from Lotus Notes
Arapahoe County / Technology Alternatives Consulting
(Denver, CO) 08/02 - 08/03
PC Support Consultant
- Implemented and self managed Windows
2000 upgrades for Arapahoe County
- Promoted to lead w2k technician to
manage and train six other Consultants on upgrades and procedures of over
600 pc's and laptops
- Providing customer and helpdesk ticket
support after roll outs using a Remedy Ticket System
Time Warner Telecom (Littleton, CO) 03/99 -
03/02
PC Support Specialist
- Supported over 1200 customers at
multiple sites using Windows 95, 98, NT, 2K, XP
- Retrieved trouble tickets from a
Remedy and Peregrine Database
- Moved and installed 80-100 PCs a month
for customers using ghost and drive image pro software
- Trained six members of our Help Desk
on day to day Desktop Support operations
- Provided regional support to over 12
cities in the U.S. and Canada when necessary
- Performed NT and Windows2000 Server
backups and reboots when necessary
- Maintained network connectivity by
monitoring hubs, Cisco switches and routers and troubleshooting TCP/IP,
DNS issues
BPI/TCI (Englewood, CO) 02/99 - 03/99
Y2k Technician
- Updated and Installed Y2k patches,
bios versions and Y2k compliant software packages
- Upgraded 300+ PCs and laptops at
multiple sites in the DTC area
Tandy Service Center (Denver, CO) 10/97 - 01/99
Field Service Technician
- Traveled to Denver Public Schools,
Businesses and Residences installing sw and hw
- Troubleshot and repaired pc’s and
mac’s in Denver and surrounding areas
Computer City (Houston, TX) 10/96 - 10/97
Computer Technician
- Troubleshot, repaired, upgraded and
configured pc’s and mac’s in a repair center environment
Conroe Regional Medical Center (Conroe, TX) 01/96 -
10/96
PC Technician
- Maintained and Repaired PC's in a
Medical Center with 500+ users
- Installed DOS and Windows 3.1 and 95
Operating Systems and Supported Novell.
Compaq Computer Corporation (Houston, TX) 1994 -
1996
Manufacturing Technician
- Assembly of Laptop, Desktop and Tower
PCs for Enterprise Network Use
- Installation and Configuration of OS
and Applications including Windows 3.1, 95 and MS Office
- Troubleshoot Configuration Errors and
Hardware Problems
National Market Share (Houston, TX) 1993 – 1994
Technician
- Troubleshot and Repaired PCs at a
phone survey company with 50+ users
Education;
1992 – 1994
Klein Technical School (Spring, TX)
Major - Digital Electronics
Salary Requirement
Around $50,000
Software
ActiveSync, Adobe, Altiris, APDAAS, Application
Integration Manager (AIM), AOL, ArcGis, ARIES, AS400, AutoCAD, Cablepro, Callisto,
CDP, Cisco, Citrix, Cost of Access, Crystal Reports, Desktop Integrator,
Desktop Manager for BB, Dreamweaver, Drive Image, EMS, Evault, Exceed, FastStone, FileNet, Firefox,
GeoGraphix, Google Chrome, Google Earth, Headline, Hotsync, Hummingbird, I.E.,
IMS, Intellisync, iPass, Irma, Java, Lattis, Lotus Notes, Macro Express, Manage
Soft, MapInfo, McAfee, Media Player, Nero, NetIQ – AD, NFSMaestro, NetMeeting,
NetOp remote control, Netscape, Norton Ghost, Norton Anti Virus, Norton
Firewall ODBC, Novell, Omni Pod, Oracle7.0-10, Peoplesoft, Peregrine, ProComm,
Qfinder, Quicken2002, Quintessent, Quick View Plus v8.0, React, RealPlayer,
Reflection for HP, Remedy, Rodb, Safari, Safeboot Encryption, SAP, Saville,
Sharepoint, SnagIT, Sodb, SSDS, Sybase, Symantec Net Backup, TBS, Visio,
WinZip, WS-FTP, MS FrontPage 2000&2002, MS Office 97-2007, MS
Outlook97-2007, MS Project98-2003, MS Silverlight, Trend Micros PC Cilin Virus
Scan, BusinessView Composer&Observer, WebEX
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