Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Delton Blake
2142 Cypress Point Drive
Tulsa, DA 40144
(735)340-8014
EDUCATION
ITT Technical Institute, Oklahoma City,
Oklahoma
Associate
of Science, Information Technology-Computer Networking Systems, June 2008
·
NTHS,
National Technical Honor Society
·
Security+ Comptia
Certification
·
ITIL Foundations V.3
Certification
QUALIFICATIONS
·
Constructing
Personal Computers for 9 years as well as installing software to maximize
efficiency.
·
Maintain
the functionality of private and company networking systems.
·
Familiar
with Microsoft Office, Microsoft Outlook, Microsoft Exchange, Active Directory,
Fedora, Windows XP/Vista/7, Microsoft Server 2003 and Blackberry Enterprise
Server.
·
Proficient
in configuring Cisco routers as well as their switches, IP Addressing, Subnet
Masking, and VB.NET.
·
Current Secret
Security Clearance.
·
Information Assurance Security Officer
·
IA Army Certifications – Information Assurance
Authority.
PROFESSIONAL EXPERIENCE
Dell Incorporated, Oklahoma City, OK
Client Technical Support Sr.
Associate/ ATC System Administrator, November 2009- Present
Web-Ticket Coordinator /
Enterprise Email Triage Team
·
Commonly interact with network-based storage and
servers, Ex: Exchange, Printer and File-Share
·
Remote access and Permission Verification.
·
Ticket documentation & Escalation
·
Windows XP and Vista Troubleshooting
·
Successfully follow strict Military procedures and
guidelines
·
Emphasis on Military and National security
·
Software troubleshooting including software
specifically designed for Military use
·
Use Active Directory on a frequent basis
·
Call center experience affecting active service
level percentages and call recording for documentation.
·
Helped
develop and implement the Web-Ticket process.
·
Assess
pre and post troubleshooting for Enterprise Email Migration for the U.S Army.
·
Assisted
with the training of new employees.
Chaparral
Energy, Oklahoma City, OK
Information
Systems Specialist, October 2008- August 2009
·
Maintain
and upgrade multiple users’ personal computers as well as in the company’s
server room.
·
Install
Cisco phone systems, department software, as well as replace faulty hardware.
·
Maintain
inventory databases, user backups, and hardware warranties.
·
Configure
user e-mail accounts for the Oklahoma City and Edmond Offices.
U.S. Fleet Tracking, Oklahoma City, OK
Technical
Support Specialist, February 2008- October 2008
·
Developed
and maintained company operations and technology.
·
Managed
the help desk and technical support department by adding new users in addition
to their profiles to the company’s computer server.
·
Created
user names and passwords for each customer allowing them to check the process
of their equipment.
·
Evaluated
customer technology problems while communicating through a live online chat, as
well as by telephone.
Best Buy, Oklahoma City, OK
Geek Squad,
November 2004- February 2008
·
Evaluated
and maintained customer needs and offered appropriate services to correct and
improve the customer’s computer experience.
·
Installed
and updated existing hardware.
·
Eliminated
harmful software viruses and spyware from customer’s computers.
·
Evaluated
and recommended the proper hardware and software needed to install an efficient
operating network system for home and businesses.
·
Installed
networking systems in businesses and home settings to achieve the maximum
operating efficiency.
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