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Production Support Analyst Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Bindwel Lewis
Cell #: 359 550 3021                                         E-mail: bindwell12@yahoo.com

Professional Summary

·    Over 8 years of experience in every phase of Software Development Lifecycle.
        Over 3 years of experience as project Lead. Lead multiple projects both at onsite and offshore.
        Over 5 years of experience in Software Development in .Net, both web based and client/server applications. 
        Over two years of experience in Software Development in ETL Tools  (Abinitio).
·         Extensive IT industry experience with good understanding of Client-Server and Web based applications, Software Development Life Cycle and Software Testing methodologies
·         Solid knowledge of CM Tools like VSS and Clear Case.
·         Well versed in all aspects of Project management.
·         Acquired professional quality management principles by clearing CSQA (Certified Software Quality Analyst) Certification.
·    Experience in creating and developing Test Plans, Test cases and Test scripts.
·    Competence in using Test Director for analyzing, monitoring and bug tracking.
·    Competence in programming skills in  C, C++, 
L, ASP,SQL,VB, C#.NET, VB.NET, ASP.NET
·    Ability to learn new technologies and challenging concepts quickly and implementing them
·    Ability to prioritize tasks well and work on multiple projects at the same time.
·    Ability to work well in fast paced, team-dynamic environment.
·    Excellent Communication, Leadership and Interpersonal Skills.

Professional Certifications

·        CSQA

Technical Skills

Operating Systems
Windows NT/2000/XP, MS DOS, Unix
Languages
C, C++, Visual Basic, SQL, PL/SQL, HTML, Java, C#
Scripting Languages
VBScript, JavaScript, Unix Shell Scripts
Testing Tools
Visual Studio Test Professional, Test Director, Quality Center V8.x,  9.X, 10.x, Quick Test Professional,
Database Technologies
SQL Server 2000, Oracle , MS Access
Other Technologies
Abinitio,
MDM Products
Enterprise Dimension Manager (EDM+)


Professional Experience

Onsite Lead/Production Support Analyst - Infosys: Atlanta USA
Client     :  THE SUNTRUST BANK
Project : Enterprise Reference Data Management
Duration
Jan  2009 – Till present

This project involves maintenance/enhancement of a Master Data Management Tool called  Enterprise Dimension Manager(+EDM) and developing ETL process to distribute the master data throughout an organization to ensure consistency and control in the ongoing maintenance and application use of this information.

+EDM was a Master Data Management tool by Atlanta based company Stratature. This company has been acquired by Microsoft and this product is being enhanced by Microsoft.

ETL Tool Abinitio is used create processes to extract data from +EDM, Transform it and distribute it to systems needing this master data.

Responsibilities:

      Responsible for delivering complex business functionalities and exceeding expectations.
      Requirements elicitation, performing gap analysis
      Design and Development of requirements
      Reviews, Integration/Regression testing
      Defining processes to increase productivity and reduce costs
      Mentored juniors, held Knowledge Management sessions on Technical and Functional areas
·         Resolve the issues in +EDM Tool in all the environments (Dev/QA/Prod).
·         understand and resolve data and ETL issues and provide support to Business team on the same
                                                               
Onsite Coordinator/Technical Architect - Infosys: Seattle USA
Client     :  Boeing
Project : Warranties Administration System
Duration
Jan  2007 – December 2008

This project involves migration of a VB based application which is used by warranties team for after sales support. It would help airlines to raise claims issues regarding the problems in the airplanes. This application will also be used to address the claims raised by airlines, make payments to them etc...  Lead an offshore team of 3 members from onsite.

Responsibilities:

      Overall Architecture design of application. This application used MVC Architecture.
      Understand the requirements provided by client for each module and identify the gaps
      Estimate the effort required.
      Provide guidance to team for designing the solution
      Review the physical/logical design.
      Perform code walkthrough and review
      Perform the integration testing of code
      Perform the role of Configuration Controller
      Monitor the status of project through various releases and function as single point of contact for the client for any application related issues.


Project Leader - Infosys: Bangalore India
Client     :  Anheuser-Busch Recycling Corp
Project : Anheuser-Busch Recycle Management System
Duration
March 2007 – December 2007

This project involves migration of a VB based application which is used by Anheuser-Busch Recycling Corp for managing the recycling of aluminum beverage cans. Lead a team of 5 people over a period of 6 months. The project was accessed as operating at CMMI Level 5 in a span of 2 months.

Responsibilities:

  • Lead the project team consisting of 5 members through the initiation, planning, execution, control, implementation and closure phases of the project
  • Prepared all project and process related documentation, identify all risks, assumptions and constraints prior to executing the project work
  • Lead the team at offshore and effort for planning, designing, developing and successful implementation of the project with importance for meeting scope, schedule and cost baselines
  • Communicate with onsite leads and all stakeholders on regular basis to update the health or progress of the operational\project work
  • Perform Performance Reports, Process Improvements, etc
  • Performed the role of Knowledge Management Prime in improving the overall knowledge of the team as defined in the Knowledge Management Plan
  • Achieved CMMI Level 5 in span of two months


Module Leader - Infosys: Seattle USA
Client     :  Boeing
Project : Airplane  E-configuration System
Duration
March 2005 – Feb 2007

This project involves development of a desktop application which will help Airplane sales force and customers to configure an airplane. It would streamline the configuration process, reduce transaction costs and minimize errors by allowing all Boeing customers to see the most up-to-date available product options and information simultaneously. This application was be integrated with Boeing’s product Data Management System (Enovia and Team center Enterprise) where the library of valid options (OMS) was kept. This application was integrated with a third party Graphic Tool by Dassault Systems (DS) known as Virtools. Was responsible was for leading the development effort for multiple modules.

Responsibilities:

      Requirements elicitation, performing gap analysis
      Design and Development of requirements
      Reviews, Integration/Regression testing
      Defining processes to increase productivity and reduce costs
      As Configuration controller, handled complex situations like collating code from multiple vendors in different technologies, integration with existing systems and was involved in designing the application architecture, ensuring quality product while meeting the Boeing 787 program timelines
      Monitor the status of project through various releases and function as single point of contact for the client for any application related issues

Developer - Infosys: Bangalore India
Client     :  Reynolds and Reynolds
Project : Sales Information Management System (SIMS) Release 2
Duration
may 2003 – Feb 2005

Sales Information Management System (SIMS) is an internal application in Reynolds and Reynolds and is used by around 200 sales representatives. The Sales Representatives use SIMS to create detailed proposals. Based on customer requirements, the sales representatives use SIMS to put together an optimal mix of systems along with their configuration and pricing. The sales representatives use SIMS2 in a disconnected mode. At a convenient frequency, the sales representatives synchronize the Data on their individual laptops with that on the server.

Responsibilities:

      Understand the requirements provided by client and identify the gaps
      Estimate the effort required.
      Coding and Unit testing
      Preparation of design documents
      Preparation of test cases
PRIOR EXPERIENCE OUTSIDE INFOSYS:

      COMPANY WORKED FOR            : Indian Institute of Management , Indore.
      Duration                                             : 7 months
      Role                                                    : Academic Associate
      Responsibility                                    : assisting the faculty members in academic activities and takeup                                research responsibilities in the area of “Operations Management and Quantitative Techniques”  in coordination with the faculty members in the concerned area.
      Duration                                              : 1 Nov 2002   to 12 May 2003.

Education:

-Master of Technology at National Institute of Technology, Calicut India.
-Bachelor of Technology at Nagarjuna University, India.


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