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Operations Manager Sample Resume Format in Word Free Download

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Operations Manager/Lead System Administrator

I am in search of a position in a growing organization that maintains an environment that perpetuates training, occupational progression, excellence, and one that ultimately acquires consistent operational success. I am seeking a position in which my professional experience, education, abilities, and talents would be mutually advantageous to the growth of my employer and myself.

security clearance

Active Top Secret/SCI SSBI
August 2006

Areas of Expertise



·     Team Leadership
·     Technical Leadership
·     Systems Testing and Integration
·     Project Management
·     Network Analysis and Administration
·     Contingency Planning
·     Risk Assessment
·     IT Systems Security
·     Network Design
·     Server/LAN/WAN Optimization



Technical experience

Operating Systems:Windows 9X/2000/XP/2003/Vista/2008 R2/7, Solaris 10, Ubuntu 9,Red Hat, OSX, Linux, Unix

System Tools:             VMware vSphere 4.0, Hyper-V,  Oracle Virtual Box, Exchange 2003, DNS, DHCP, IIS, SMS 2003, SCCM, Symantec Backup Exec

Applications:               Microsoft SQL Server 2005/2008, Action Request Remedy, Office, Symantec GHOST, Symantec Antivirus, HP Openview, Microsoft Project, WhatsUp Gold, Microsoft System Center Service Manager, ClearCom, ADSI (Air Defense System Integrator), HP Blade Systems

Hardware Platforms: Dell PowerEdge Series, Dell Blade Servers, HP ThinClient, HP Blade Servers, Cisco Switches and Routers, Juniper Routers, Marconi ATM Switches,various peripherals to include: scanners, printers, PDAs, etc.

Languages:                  Java, C++, HTML, PHP, XML, PASCAL, BASIC


Professional Experience

July 2010-Present                                                                                       URS Corporation
Operations Manager/Lead System Administrator        RPA Operations Creech AFB, NV
Operations Manager responsible for Remotely Piloted Aircraft (RPA) systems support and installation of new equipment. Everyday tasks include the installation/maintenance of SIPR, NIPR, CENTRIXS, JWICS, VoIP and UANET systems. Responsibilities include daily network monitoring and configuration for many ATM and IP network nodes. Responsibilities include training new systems administrators.

·        Lead technician on Microsoft System Center Service Manager installation and configuration
·        Technical and Administrative lead for 25 personnel, responsible for professional development and reviews.
·        Keeps informed of new developments and trends; makes recommendations to senior management on desirable additions or replacements
·        Establishes and manages effective technical training to ensure a technology staff which can effectively attain desired results.
·        Provide wing assets with Marconi ATM switch configuration, troubleshooting, and maintenance.
·        Support and deploy network infrastructure in multi-vendor environment. Platforms deployed and managed include Cisco routers/switches, Juniper, and Marconi router, switches, and remote servers.
·        Responsible for maintaining multi-fabric ATM switches and ensuring 99.8% or higher network availability.

August 2006 – Present                                                           California Air National Guard
Senior System Administrator                                   Sepulveda Air National Guard Station
Senior System Administrator responsible for theinstallation and maintenance of all desktops and servers in support of the Sepulveda Air National Guard. Responsibilities include providing communications supportto locations with limited or no communication equipment during natural disasters and combat operations.

·        Re-create, update, and streamline training plans in accordance with Air Force Instructions
·        Ensure the serviceability of the theater deployable communications equipment prior to the rapid deployment of the equipment.
·        Train new system administrators on re-building SIPR/NIPR domain controllers, DHCP servers, DNS servers, Sidewinder firewalls, and Bluecoat Proxies.
September 2008-July 2010                                                               BOSH Global Services
System Administrator                                                     RPA Operations Creech AFB, NV
System Administrator responsible for Remotely Piloted Aircraft (RPA) systems support and installation of new equipment. Everyday tasks include the installation/maintenance of SIPR, NIPR, CENTRIXS, JWICS, VoIP, and UANET systems. Responsibilities also include training new systems administrators.

·        Lead technician in the upgrade of 42nd ATKS systems from FalconView 4.0 to 4.1.1.
·        Re-wrote video display script at 432nd wing operations center to increase stability and functionality.
·        Lead technician responsible for the design and implementation of a new Radio over IP voice communication system.
·        Created training plan for instructing new hires in day to day operations
·        Trained new system administrators on all tasks required for RPA systems operations at Creech AFB
·        Identified by leadership as a keystone for further development of a shift struggling without direction
·        Developed and maintained SharePoint site for BOSH GS employees to go to for quick links to pertinent information

June 2002 – August 2006                                                                 United States Air Force
Electro-Mechanical Team Chief                                                        Vandenberg AFB, CA
Electro-Mechanical Team Chief responsible for directing task flow, personnel and equipment on Inter-Continental Ballistic Missile (ICBM) test sites. Responsible for final enable and verification prior to ICBM test launches.

·        Identified several Technical Order deficiencies and suggested changes via T.O. change authority channels.
·        Created and maintained a tool tracking database using Microsoft Access 2003.
·        Successfully launched over 20 test ICBMs under the direction of the Missile Defense Agency, US STRATCOM, and USAF Space Warfare Center







June2000– June 2002                                                                      United States Air Force
ICBM Weapons System Controller                                                             Minot AFB, ND
ICBM weapons system controller responsible for controlling maintenance, alert readiness, reporting, and data logging for 165 ICBM sites and associated facilities.

·        Provided 24-hourreview of the entire missile field to identify required maintenance.
·        Created Microsoft Access database to track common problems.
·        Directed maintenance flow in the missile field during time sensitive operations, recognized as top performer during Nuclear Surety Inspection (NSI).
April 1998– June2000                                                                      United States Air Force           ICBM Electro-Mechanical Team Member                                                                           Minot AFB, ND
Electro-Mechanical Technician responsible for maintainingelectronic and mechanical equipment in 165 ICBM sites and associated facilities. Provide 24/7 response to maintain alert rate.

·        Responsible for maintaining alert posture to enhance one of the three components of the United States strategic nuclear triad.
·        Identified numerous training deficiencies fleet wide, recognized as a professional performer during Operational Readiness Inspection (ORI).
June1997– April1998                                                                                      AIL Industries           Tier 1 Helpdesk Technician     Lancaster, CA
Tier 1 Helpdesk technician assisting in technical support for computer sales. Responsible for phone support, ticket creation, and ticket escalation.

·        Assisted in the establishment of a tracking database for high call items.
·        Assisted in the restructuring of phone support call logs.













EDucation& Certifications
Master of Science in Management of Information Systems – Est. Completion DateMay 2013
University of Nevada, Las Vegas
Bachelor of Science in Information Technology/Information Systems Security – January 2010
University of Phoenix
Associate in Applied Science - Information Systems Technology – July 2009
Community College of the Air Force
Associate in Applied Science - Electronic Systems Technology – January 2003
Community College of the Air Force
Microsoft Certified Information Technology Professional: Enterprise Administrator
Microsoft Certified Information Technology Professional: Server Administrator
Microsoft Certified Technology Specialist: Windows 7, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Trainer
CompTIA Security +
(Pending) Certified Associate in Project Management (Anticipated test January 2012)
CompTIA CTT+ Training Course (November 2011)
Microsoft System Center Service Manager Configuration Training Course (January2011)
Microsoft SharePoint 2007 Installation and Configuration Training Course (December 2010)
Project Management training towards PMP Certification (48 hours) (Jan-May 2011)

Awards

URS/UASOCS Employee of the year 2011
BOSH GS Vice-President’s Communication & IT Services Excellence Award December 2009
261 CBCS Professional Performer, ORI September 2007
20th Air Force Maintenance Technician of the Month June 2006
20th Air Force Maintenance Technician of the Quarter April-June 2006
576th FLTS Team Chief of the Month June 2006
576th FLTS Maintenance Team of the Quarter January-March 2006
576th FLTS Maintenance Technician of the Month October 2005
91st LSS Top Performer, NSI 2000
91st MXS Professional Performer, ORI 1999

References

References are available upon request.


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