Mac Support Engineer Sample Resume Format in Word Free Download -->

Mac Support Engineer Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Objective

To obtain a position in a well-recognized organization, where my skills and knowledge of information technology are utilized for the potential growth of the company. I am a certified Mac Technician & Trainer, specialized in Cross-platform technology introduction and integration; Server and MDM administration support; OSX Active Directory integration; Microsoft Office Suite; Mass computers systems and mobile device deployment and management; and Technical support and utilization training for both IT department and end users.
Skills
Platforms:OSX 10.5-8, OSX 10.6-8 Server, Windows 2000/XP/Vista/7, Active Directory, Open Directory, Exchange Server (OSX & iOS Hardware/Software Windows Platform Support) & iOS.
Software: Microsoft Office Suite, Home, Business Editions Both Mac & Windows; Bloomberg; Citrix: Remote Desktop; Spyware; Malware; Norton and MacAfee Anti-Virus Software; Boot- Camp, Parallel & VMware Fusion; Adobe; iWork; iLife; Firewall; VPN; File Formatting & Conversions, Migrations & Recovery Software; Terminal; Citrix Virtualization, Networking and Cloud Server infrastructure, MobileIron, Meraki & Enterprise.
Networking:TCP/IP, Wireless 802.11 a/b/g/n, DNS, DHCP, WPA/WPA2, WEP, PBX, NAT Firewall, Security & Encryption, Remote & Local Setup, Administrating Maintenance & Access of Business, Personal & Cloud Servers; Cross Platforms Communicating through WAN & LAN.
Certification
Apple Portable Device Service Certified
Mac OS X Support Professional
Apple Certified Macintosh Technician
Certified Apple Trainer

Experience

Trinity School, New York, NY                                                                                                                                10/2012-12/2012

Mac Support Engineer
n  Advanced troubleshooting and reconstruction of outdated OSX Systems connectivity to Active directory in Exchange 2007 environment.
n  Troubleshooting and resolving Operating System, Microsoft Office Outlook and Adobe CS 5, User login, Printer and classroom projector systems issues.
n  Configured MDM server using OSX server 10.8; profiled, imaged and deployed 100 iPads for test trial.
n  Computer repairs: Hard drive and top-case replacement, RAM and OS upgrades, Emergency data recovery for Mac system in response to servers failed during hurricane Sandy

Bridgewater Associates, LLC, West Port, CT                                                                                                    5/2012-8/2012

Mac Support Engineer
§  Recruited to resolve issue that was preventing top Hedge fund company from updating 1500 company iPads to current iOS without losing manageability of enterprise proprietary applications, security profiles and configuration on devices.
n  Manually refreshed and tested each device before handing back to users. Addressed and resolved individual users issues along with group tutorials.
n  Developed a troubleshooting manual for the Sustained Engineering and Help Desk Departments
n  Developed a user manuals for the end users
n  Assessed and reported security risk of current configuration to CTO
Avenues World School, New York, NY                                                                           2/2012-4/2012
Mac Support Engineer
n  Configured, imaged and deployed corporate headquarters computer system’s with MacBook Pro’s, iPad’s. IPhone’s and Cinema Displays
n  Set-up LAN net-boot diagnostic server
n  Integrated windows based finance department with OSX Server
n  Lead workshops to introduce newly released OSX/iOS education applications
n  Diagnosed and resolved user issues.
n  Managed inventory of workstations systems and related peripherals.
Apple Inc., NY & CT                                                                              10/2007-1/2012
§  Genius: Computer Hardware, Mobile Devices and SoftwareTroubleshooting, & Repair Technician, responsible for installing and upgrading Software, Memory & Operating Systems, Backup Consultations, Hardware, Tune Ups & Over halls.
§  Creative:Introductory to advance tutorials on Mac OS, Creativity and Productivity Software, Transitioning from Windows to Mac, Topic Specific Private & General Public Workshops, Summer Camp Projects, Physician and real estate based workshops and Community outreach initiative to introduce local small businesses, Libraries and school introducing and exhibiting the features and benefits of Apple products
Group Projects and Workshops
§  Business Team Tech: Executed Data Migration and Conversion & Operating system Cross-platforms.
Configuring Bloomberg for OSX and iOS, Exchange Server, iOS Device Enterprise and management.
Performed Transitions and Integrations on the Computer Systems and Servers of Small Business’s.
Remote user training and support via video conference/phone, one on one session and workshops
Software and Hardware third party product solution research to replace obsolete products
§  Visual Merchandising: Product release preparation and event coordination. Daily maintenance of worldwideaesthetic uniformity of Apple retail stores by configuring and maintainingdemo product imaging, company signs, window displays, securing floor products and monitoring consumer usage on floor products.
§  Administration: Staff Scheduling, Regional Leaders, Management, Stores and Staff Meetings Scheduling, Quarterly All store Meetings Preparation, Monitoring Store Metric, Goals and Inventory
§  Sales: Top regional seller of computer system bundles and mobile devices

Education

Fordham UniversityBX, New York,                                                                                                 BS expected Summer 2013

B.S. in Biology & Chemistry (Dual Major)

 



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