Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Objective: To secure a position in a company where hard
work, dedication, and loyalty are used towards growth and advancement.
Skills:
Bilingual
English/Spanish
Excellent
Management Skills
Excellent
Communicaton Skills
Excellent
Computer Skills using software such as, Microsoft Office, Citrix, PeopleSoft,
Tempware, Coates, Salesforce, Stone Edge, Liveperson, etc.
Experience:
Outsourcing Plus
Online
Calhoun, Georgia/Work at Home
2006-Present
Lead
Virtual Recruiter: As
the Lead Virtual assistant my duties included Accounts Payable/Receivable,
processing payroll, assigning projects to Virtual Assistants, Using Software to
Monitor Virtual Assistants’ progress on assignments, and recruiting new Virtual
Assistants for particular projects as needed. As a Virtual Assistant my duties
included processing orders, responding to customer emails, scheduling
appointments, making travel arrangements, bookkeeping (Quickbooks and
Freshbooks), and other duties as assigned. I use Kayako and Cerberus Desks to assist
customers via email and live chat.
Customer Service Representative: Provided
support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties
included answering customer queries, problem solving and providing detailed
information on new products. Worked with new customers in the development of
new accounts and the implementation of new systems. Assisted in the development
of new policies and procedures. Assisted in the training of new customer
service representatives and associates.Performed market research surveys on
customer needs and requirements. Prepared weekly sales reports for the sales
team and sales management. Generated repeat business through successful client
follow-up.
Corporate
Solutions
Calhoun, Georgia
2002-2007
Operations Manager/Recruiter: As
the Operations Manager, I wore many hats. My duties included payroll for 350+
employees, handling Accounts Payable/Receiveable, processing Worker’s Compensation
Claims, and making sure our office was in compliance with Local and Federal
Employment Laws. I screened, processed, hired, and trained office staff on
daily duties and procedures. I also assisted Sales Staff in delivering
presentations in an effort to grow our office and clientele. Other duties as
assigned by my Disttrict Manager.
As a Recruiter my duties included screening,
processing, and placing employees at client work sites. I coordinated with
Client Companies regarding staffing needs, interviews, Safety Orientation, etc.
Posting job orders in our database and assisting other offices in filling
orders as needed. General office duties such as data entry, filing, faxing,
answering phones, etc.
RSVP, Inc.
Tampa, Florida
1999-2002
Customer Service Lead/Trainer: As
a Customer Service Lead my duties were to delegate daily tasks, assignments,
and schedules to all employees during shift. I submitted time, schedules and shift
changes to Human Resources Department. I assisted in the Quality Control
department by listening to the representative during live calls and making sure
all procedures were followed correctly and also to any audio that was forwarded
to me from HR to determine if disciplinary action was needed. I assisted
representatives with unpleasant callers.
As a Trainer my duties were to assist
with new employee orientation, setting up the employees’ schedules for
training. I trained employees on computer system, office and telephone
procedures. I also assisted with the evaluations of the employees on my
shift. I cross-trained in the following departments: Shipping/Receiving,
Inventory /Quality Control, Human Resources, and Claims.
Education: I obtained my High School Diploma at
Hillsborough High School in Tampa, Florida on May 20, 2001. Obtained my
Associate Degree in Business Management with a concentration in Human Resources
at Coosa Valley Technical College in Calhoun, Georgia in 2005.
References: Upon Request.
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