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Stephen Jederson

 2225 downing st. Chicago RC 33110

Phone: 402 441 8511

Email: Stephen.frc111@gmail.com

SUMMARY

I have more than 12 years of solid consulting experience in project management and business systems analysis.My hands-on experience includes business process reengineering, requirementsmanagement, use case development,JAD facilitation, requirements tools management andproject management. I have functioned in highly collaborative, diverse and dynamic work environmentsfor a wide array ofindustries includinghealth care, eCommerce, transportation/Airline and financial systems.

My strongest strengths include my ability to establish a highly collaborative relationship with my project stakeholders to deliver results and a strong capability in solving complex business problems into elegant technical solutions that add true value for the organization.

PROFESSIONAL EXPERIENCE

HCSC (Blue Cross Blue Shield)

Location: Chicago, Illinois

Role: Lead Business Systems Analyst (Consultant)

10-2009 to11-2011

• Elicited and defined requirements for a highly integrated Medical Management system.
• Worked closely with business to define detailed requirements on a daily basis.
• Gained proficiency in 3rd party medical management system (Alineo) to determine requirements impact and customizations specific to HCSC.
• Learned highly complex business processes and systems to determine requirements impact
• Developed and detailed Use case models based on key business functions
• Received critical training on Alineo, Letters solutions and other mission critical systems for medical management.
• Defined requirements and business rules for a letters correspondence system.
• Worked with business leadership to engineer medical business processes based on the future vision.
• Developed detailed SOP processes for complex medical processes.
• Functioned in a highly collaborative environment with a large group of business stakeholders, complex leadership structures and third party vendors.
• Led Requirements management including configuration of requirements repository, requirements store/load process traceability management within Quality Center.
• Developed/Configured KPI requirements dashboards for the senior leadership.
• Supported testing by managing traceability between requirements and test cases, reviewing test cases and providing necessary support.
• Supported requirements from inception to implementation for critical medical management systems, including insourcing of Behavior health for the organization.
• Worked on a major initiative insourcing project and supported all phases of development.
• Developed RFP requirements and proposals for a letters generation system.
• Conducted JAD sessions and requirements walkthroughs with business, IT and vendors.
• Interacted with wide level of audiences like key business stakeholders, third party vendor management, IT etc.  Teaming across cross functional boundaries.

 

TTX

Location: Chicago, Illinois

Role: Lead Business Systems Analyst (Consultant)

01-2009 to 07-2009

• Led business and user requirements definition sessions, and technical design efforts for web-based application projects
• Participated in the analysis, design, development, implementation and testing of new and existing applications
• Elicited functional and  non functional  requirements based on business’ input
• Defined performance and load requirements based on business input on a high level. Detailed the requirements and conducted reviews with both business and IT to reach consensus.
• Established traceability between different types of requirements and components
• Managed changes to the requirements specifications functional and non functional as the requirements progress through the project lifecycle
• Led the entire requirements management effort for a highly visible enterprise initiative.
• Worked with business to define business processes: Current and future
• Planned and executed JAD sessions to gather requirements
• Worked with the technical architects to ensure that technical team understands requirements use cases and can consume the details towards building the solution
• Worked with the data architects to assist in creation of logical data models.
• Created Requirements documentation including requirements specifications, process flows, use case and other documents to support application development utilizing Excel, Visio, Word and Access.
• Worked with both business and IT to achieve sign-off by reaching consensus on requirements
• Coordinated testing efforts and built test cases.
• Handled project tracking, reporting and documentation per the established PMO and Governance process

 

Blue Cross Blue Shield of Illinois

Location: Chicago, Illinois

Role: Lead Business Analyst (Consultant)

07-2006 to 10-2008

• Worked on highly visible enterprise projects and successfully met managements’ expectations.
• Defined requirements for a highly complex rating engine based on the SDM methodology.
• Worked with business to understand and document the current state of renewals to identify areas for business process improvement and efficiencies.
• Led the efforts to establish traceability and support it through the entire SDLC utilizing req web.
• Collaborated with the IDEAS team to customize requirements attributes and also create new types of requirements
• Defined excel template to manage and track requirements and business rules
• Pioneered the utilization of req web to store and track requirements and establish traceability for the project
• Identified the initial set of non functional requirements for the entire project
• Worked with both business and the architecture group on the non functional requirements details
• Owned and managed changes to the non functional requirements document
• Imported all the existing requirements in req web and assigned it relevant attributes
• Managed expectations with business leadership pertaining to requirements progress and deliverables
• Led use case discovery sessions with business
• Led JAD sessions with business and technical stakeholders
• Defined and managed scope on features level based on business priority.
• Developed requirements management plans for large enterprise project.
• Led a team of business analysts forrenewal products.
• Detailed out highly complex use cases based on user input and business analysis.
• Led sessions with business and IT community to perform requirements/use case reviews.
• Updated and performed version management based on evolving requirements and stakeholder feedbacks.
• Worked with business and IT to achieve sign offs.
• Supported requirements through the entire SDLC.
• Led the efforts to promote and establish requirements traceability for different projects. 
• Developed Statement of customer needs, requirements specifications, non functional requirements specifications, use case models and detailed use case documents based on business and IT contribution.
• Participated in the defect management process utilizing clear quest.
• Identified and helped manage project issues, risks, and timelines.

CCC Information Systems

Location: Chicago, Illinois

Role: Process Consultant

02-2006 to 07-2006

 

• Worked with team to identify efficiencies throughout the claim management process.
• Created use cases for a complex claim automation system based on RUP methodology.
• Conducted use case inspections with stakeholders.
• Created inspection logs and updated use cases per inspections.
• Collaborated with business and other stakeholders to resolve and address issues related to requirements.
• Managed trace ability between different artifacts utilizing rational tools and processes.
• Created test scenarios based on use cases.
• Created fact sheets to support training material development.
• Prepared systems flow charts and logic diagrams to describe existing and proposed operations.
• Participated in status review meetings with functional management and super users.

 

IRI

Location: Chicago, Illinois

Role: Senior Business Analyst/Project Manager (Consultant)

10-2004 to 11-2005

• Worked with business to develop project vision including project goals and objectives.
• Wrote detailed use cases for online quote management system.
• Wrote detailed use cases including activity flows, basic flows, pre, post conditions for an online order management system.
• Created process flows and wrote detailed use cases for a tool to manage highly complex and configurable product definitions and execution of the product.
• Created end to end flows for the order management system from product inception to the delivery to the client.
• Led the efforts along with other key personnel to define a process to manage requirements from different business groups for a major project.
• Led the activities for process improvement, coordinated with all impacted areas of the business.
• Participated in scope planning including prioritization and addressed key business needs.
• Led JAD sessions with subject matter experts representing various business areas.
• Captured subject matter expert input in use cases.
• Participated in use case reviews and updates based on input from various groups.
• Worked closely with product management and various other business groups to document detailed use cases.
• Utilized process management tools such as requisite pro, share point, clear quest extensively to manage use case cases, requirements and support requirements management process.
• Led traceability exercise with business owners to establish traceability across different cross functional areas via req pro.

United Airlines

Location: Chicago, Illinois

Role: Lead Process Analyst (Consultant)

02-2004 to 10-2004

• Created and managed use cases for the online multilingual booking engine.
• Elicited requirements for the admin component of the booking engine including booking engine settings, efares and other promotions.
• Defined and documented functionality with subject matter experts.
• Conducted one-on-one sessions with key personnel to gather requirements.
• Developed and documented requirements in a standard format and style that was consistently used for all modules.
• Created detailed use cases for highly complex system features.
• Created context and process flow diagrams for each use case.
• Created detailed use cases for the entire administration application under a tight deadline.
• Took responsibility to document the flow diagrams elaborating on system functionality.
• Created and maintained Functional and Non Functional requirements documents.
• Organized reviews and managed issues associated with each deliverable during requirements and development phase.
• Developed templates for use cases and requirements specifications.
• Facilitated JAD sessions with business and IT to develop requirements requirements/use cases

CDW

Location: Vernon Hills, Illinois

Role: Project Manager

11/2002 to 2/2004

• Led multiple projects in a fast paced environment delivering both new business systems and enhancements to the existing ones.
• Produced deliverables at each stage of software development lifecycle specifically focusing on Project charter, requirements analysis and design specifications.
• Reengineered business processes using flow diagrams.
• Gathered requirements with the stakeholders by use casing system scenarios on whiteboard.
• Worked with the QA to execute performance and load tests for certain application components per the non functional requirements
• Identified and wrote detailed description of actors in use cases.
• Detailed all components of use cases for the projects assigned.
• Planned and tracked project schedule by identifying and resolving slippage against estimates as it occurred.
• Identified, managed and mitigated risks specific to each project.
• Taught department wide classes on UML and business process modeling
• Implemented a standard process to elaborate and document use cases using UML.
• Created requirements and design specifications that gained department wide recognition for level of quality and detail.
• Addressed and managed changing demands of the stakeholders while still maintaining a commercial perspective and delivery focus.
• Implemented a software development lifecycle process that accelerated delivery time scale and reduced risk.

Bank One

Location: Chicago, Illinois

Role: Business Consultant

12/200 to 10-2002

• Planned and facilitated requirements gathering sessions by implementing a process that would focus on stakeholder needs and business solutions addressing critical business needs.
• Participated in critical phases of project including scope definition, requirement gathering and elaboration
• Created Business Specification, Use case Model survey and detailed business use cases
• Divided requirements into different categories to address issues for different departments including database developers and application developers
• Addressed and managed technical and business issues that can impact project development.

Unisys Corp

Location: Atlanta, Georgia

eBusiness Consultant

03/1999 to 11/2001

• Developed, implemented and managed Requirements management plan for the entire integration project.
• Leveraged the utilization of Requisite Pro to managed requirements.
• Configured the web component of requisite pro to manage requirements and related communication for a geographically dispersed team.
• Created trace ability attributes for the requirements to trace them from the use cases to code.
• Participated in requirements gathering process and ensured that proper methodology is employed in the process.
• Created standardized requirements, use case, business rules and test case templates.
• Delivered UML diagrams that met the process needs of key personnel.

General Electric

Location: Norcross, Georgia

Role: Technical Analyst

07/1998 to 02/1999

• Took responsibility for requirements Analysis, algorithm development, high-level design, coding, and testing of OEM system for the company extranet using ASP technology and Oracle system,
• Pioneer of UML – based Object oriented analysis within project development environment.
• Performed the responsibilities of the web manager.
• Designed, developed and implemented a web-based travel and lounging expense tracking system for the management.

EDUCATION

• BBA in Computer Information Systems from Georgia State University

CERTIFICATIONS AND TRAINING

Received training and rational certifications in following areas:

• Use Case Management (IBM)
• Rational Unified Process(IBM)
• Clear Case(IBM)
• Clear Quest(IBM)
• Quality Center (HP)
• Alineo (MEDecision)
• SDLC (Company specific)
• CMM (Company specific)

TOOLS PROFICIENCY

• Visio
• MS Office
• Quality Center
• Alineo
• Share Point
• Project Central
• Requisite Pro
• Requisite Web
• RUP
• Clear Quest
• Power Point
• MS Access
• MS Project

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