IT Support Specialist Sample Resume Format in Word Free Download -->

IT Support Specialist Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Daniel Wang

7 Baton Rouge
Phoenix, DA 11205
(410) 279-4021
Daniel_wang22@yahoo.com

Career Objective
A career with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any ability that best matches my skills and experience.

Highlights of Qualifications
  • Highly fluent in using Excel, Power Point, Outlook and Access
  • Easy to work with; team player and very cooperative, MPV Trained
  • Quick learner; grasp concepts easily, Leadership Roles; Coaching
  • Program in the computer program language C, C++, Java, Visual Basic
  • Understand Computer Network Engineering and Design
  • Business Consulting Sales, Retail Sales, Mortgage Sales


GTFO Laundry
12/05/2011
IT Support Specialist

  • Diagnose and resolve technical hardware and software issues
  • Set up a remote access system for external database access
  • Advise user on appropriate action on Point of Sale application
  • Consistently Configure and upgrade Point of Sale System as needed
  • Track and route problems, requests and document resolutions
  •  Stay current with system information, changes and updates


Fortune High Tech Marketing
06/01/2009 – Current
Self Employed
Regional Sales Manager - Marketing

  • Served as a middle man for multimillion dollar companies.
  • Built teams of motivated entrepreneurs and did extensive training to promote business partners
  • Conducted business presentation meetings throughout the US
  • Established marketing strategies to meet organizational objectives
  • Company point of contact to organization leaders to build various territories
  • Open new Business Regions and strategically grow organization through Project Management













Trinity Mortgage
05/15/2010 – 06/01/2011
IT Support Specialist

  • Provided client support and technical issue resolution via E-Mail, phone and other electronic medium.
  • Enhanced configuration of client's equipment to connect to the Internet via modem/DSL Router
  • Configure software to connect to Internet application servers.
  • Provided training to clients in the use of system and applications as related to Internet.
  • Obtained general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client’s computer systems



Bank of America
01/21/2005 – 05/13/2009
Preferred Service Supervisor

  • Coached teams that assisted Mass Affluent customers who had high balance and invested assets from 100k to 3 mil
  • Identified leads with sales opportunities that would deepen relationship
  • Created Sales opportunities with team members that sold Credit Cards, CDs, loans, and Identity Theft products
  • Setup callbacks to maintenance accounts that had errors by utilizing SharePoint, Outlook, sending faxes and received faxes
  • Reviewed accounts where fraud was performed with money laundering and theft
  • Was top performer on team exceeding daily metrics
  • Team Leader – Coached & Trained teams of 20 or more with daily customer service performance
·         OJT Coach- Coached new hires, managed performance using IEX, Act, Work Force, etc
  • Pier coached associates throughout the site to enhance performance


  01/05 - 12/05
  07/02 - 12/04
Loan Originator
Business Consultant
Equity Concepts
IPA
Cranston, RI
Buffalo Grove, IL
  06/02 - 07/03
  02/99 - 03/01
  06/98 - 11/98
Sales Floor Rep
Cashier; Sales Assoc
Ticket Coordinator
Carson Pirie Scott
SYMS
Six Flags Great America
Vernon Hills, IL
Gurnee, IL
Gurnee, IL

Education

 

Johnson & Wales Univ.


Software Engineer
Concentration - Networking


May 2004-2009








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