IT QA Lead Sample Resume Format in Word Free Download

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PROFESSIONAL SUMMARY

More than 6 years experience leading teams in System Testing and 11 years experience in Software Quality Assurance.

Proven ability in managing multiple projects, customer relationships, coordination with infrastructure support teams throughout testing effort and setting up testing/QA processes for Client Server, Web based Applications, Mortgage, Supply Chain, Financial Applications.

With a combination of effective oral, written, interpersonal, organizational, professional skills have worked independently and as a Team Lead for manual and automated testing using automated tools.

Excellent analytical and problem solving abilities with a strong understanding of data analysis, data modeling, data validation, system analysis, design, development, software quality assurance, software testing concepts, test methodologies, test automation, SDLC and Configuration Management.

Have the ability to multi-task and adjust to changes in schedules.

                                                                                                                                           

TECHNICAL EXPERTISE:

Testing Tools	Quickest Pro , Quality Center, WinRunner, Load Runner, SILK TEST, SQA Robot
Bug Tracking Tool	Quality Center, ClearQuest, Test Track, Quintus, Star Team, PVCS, Web Defect Manager
Configuration Tools	DOORS, ClearCase, Requisite Pro, CVS, Perforce, PVCS, TIBCO Hawk
Languages	Java Swing, Visual Basic, MS-SQL Server, ASP, JAVASCRIPT, VBSCRIPT
RDBMS	SQL Server, Oracle, Sybase, MS-Access, C++, C
Operating System	Windows 7/XP/2000/NT, UNIX, MAC, MS-DOS
Browsers	Internet Explorer, Safari, Netscape, AOL Client, Mozilla, CompuServe
Web Servers	Apache, IIS, TomCat, JSP Server PWS, Weblogic, iPlanet, Java Web Server
Packages	Crystal Reports, Ascential DATALOADER MS Office, Microsoft Visio, Microsoft Project
Hardware	TCP/IP, AS/400, Mainframe, IBM PC Compatibles, Sun Solaris Ultra Enterprise
Software	TIBCO In Concert, Rendezvous and BusinessWorks
Telecom	GSM/CDMA

PROFESSIONAL EXPERIENCE:

BoxTone, Columbia MD Apr 2011 to Present

IT QA Lead

Managing a team onsite and offshore for QA efforts.

Fannie Mae, Herndon Jan 2010 to Jan2011

UAT Lead Acquisitions, Mortgage Operations

Managed test team(s) for multiple software testing projects including FRS, Deal Factory, Price Types

Fannie Mae, DC March 2005 to Jan 2010 [Contractor]

QA Lead (Consultant), CRM

Managed test team(s) for multiple software testing projects including QAS, CLMRE, REO Website (Homepath), FCMS, and Analytical Reporting.

Developed and managed an effective, efficient and consistent test process that met company standards and integrated with SDLC & ELSIFguidelines.

Major Accomplishments and Job Responsibilities include:

• Leading the negotiation of test scope, deliverables and schedule, and identifying appropriate staffing levels
• Selecting test team members appropriate for completion of the test plan; ensuring test resources receive adequate motivation, guidance and training to succeed in their project assignments
• Define project resource needs for System testing and automation efforts
• Define Initialization tasks and time/resource estimates to accomplish project Initialization activities to fully prepare each incoming project for the Test Execution phase
• Work with Development and business Leads to fully understand, prioritize and support all assigned projects and implementation timelines
• Interfacing with Development and Business team members to ensure all pre-requisite criteria is met before system testing begins; assessing the impact of issues that will delay completion of entrance criteria
• Developing, documenting, and maintaining Master Test Strategy, Test plan and Approach.
• Monitor and communicate progress of testing related activities associated with specific project deliverables and report to management on project: status, risks and critical success factors.  Continuously and effectively communicate with each project's management, the business, and all levels of contributors within the System Test organization
• Partner with Cross-functional teams to resolve the issues and modify the schedule and/or the requirements and risk assessment accordingly
• Evaluating overall results of test execution, performing risk assessment, and modifying test plans and/or schedule based on findings
• Ensure deliverables are prioritized, assigned, and completed on time and with high quality, as well as personnel management responsibilities
• Ensuring that all projects comply with ELSIF process requirements including Test Plan, Test Cases, RTM and Test Results

Telecommunications Systems, Annapolis MD July 2004 Dec2004

QA Team Lead

Complete Testing Cycle of the 2 major applications SMSC & WIG

Job Responsibilities:

• Managed the Hotline Tech Support for SIT Testers at Lucent
• Assisted the manager to prepare estimates for cost and resource utilization
• Trained QA Engineers by helping them understand the end to end process of WIG & SMSC Applications
• Provided training and technical support to new hires and borrowed resources regarding configuration and functionality of the applications
• Actively involved with Development and Deployment teams to maintain software quality and schedule
• Documented the Functional, Load Test Plan for Functional & Load Testing
• Reviewed Test Cases written by other team members for accuracy and detailed coverage of requirements
• Executed Test Cases(Manual & Automated) and file defects, monitor requirements, test statistics and defects in Test Director
• Performed Load Testing using LoadRunner
• Automated the GUI (TSIS) testing using WinRunner
• Performed Installation Testing of the product by simulating field(client) condition
• Created and maintained database schemas for testing various customer-like environments
• Modified scripts to keep up with the new releases of software and applications
• Participated in testing applications which included applets in Java, database and Wireless Messaging Gateways with upgrades in HTML and Java

Netserv Applications, Atlanta, GA Nov 2003 – Jul 2004 [Full-Time]

Client: VeriTest, Raleigh, NC and Allegis Group, Hanover, MD

QA Team Lead

Thingamajob is a .net portal used by Prospective employees to look for employers and vice versa.

Job Responsibilities:

·         Documented the Test Plan

·         Monitored Manual Test cases & Automated Scripts written by the team

·         Performed tests on the web portal www.Thingamajob.com and monitoring the team for the same

·         Used Quick Test Pro 6.5 to perform Functional testing

·         Developed Test Cases, Test Strategies, Test Plans for performing comprehensive testing over the portal

·         Performed testing with Mercury Interactive functional testing tool Quick Test Professional 6.5 and managing requirements with Mercury Interactive requirement management tool Test Director 8

·         Tested and monitored the performance of the portal in different environments such as the Production, System Integration Testing and the Development Integration Testing

·         Performed Load Testing to analyze the performance of the portal under varying load conditions at different times using the Load Testing Tool from Mercury Interactive namely the Load Runner 7.51 Testing of the portal on a 24/7 basis with the help of Windows scheduler, enabling the results to be logged in the Test Director

·         Scheduled automated email messages to be sent to individual testers upon failure of individual runs

·         Performed version control activities, tracking builds across different versions in Development Integration Testing, System Integration Testing

·         Logged and Tracked bugs in TestTrackPro and PVCS

·         Performed the Unit Test, Integration Test, Sanity Test for different modules involved with the portal

·         Performed the test with the CDs given to the customers

·         Performed launch test involving new customers Performing tests with the ordering process there by helping out to trouble shoot network issues with the different servers

·         Checked for search errors in System Integration Testing in Unix servers

·         Developed automated tests with VB scripts in Quick Test Professional

·         Performed white box testing on some aspects of the portal developed in JSP

·         Communicated effectively across different layers in the team to get the bugs resolved

·         Provided assistance to more than one project most of the time

Environment & Tools: Test Director 7.6, QuickTest Professional 6.5, LoadRunner7.51, J2EE, EJB, Weblogic, Iplanet, Oracle. Windows 2000/XP, Java Script, .net

Smartops, Pittsburgh, PA May 2002 – Mar 2003 [Full-Time]

Client: VeriTest, Raleigh, NC and Allegis Group, Hanover, MD

Senior QA Engineer/Team Lead

Worked on MIPO – Multistage Inventory Planning and Optimization software is a web based software. It is the most advanced comprehensive and practical solution to Multistage Inventory Planning and Optimization. Using Smartops applications, leading companies have been able to improve inventory turns by more than 50% and improve customer service at all stages of the Supply network Safety stocks, in the form of raw materials and finished goods, are employed to manage uncertainty while cycle stock or batches are employed to rationalize production and logistics efficiencies

Job Responsibilities:

·         Analysis of System and Business Requirement Document to contribute to develop Test Plans and Test Cases

·         Documented Test Plan and Test Cases for the Functional and Integration Testing across multiple operating system and browsers

·         Run Test Cases for User interface, API & DATABASES

·         Prepared test data as per the test scenarios documented in the Test Cases

·         Analysis of data structures, logical data models, data design and data organization

·         Performed Manual Testing to detect Software defects and document them in Start Team

·         Help Software Development Team identify the modules and code sections to be fixed by executing the related scenarios with different Combinations of data

·         Write SQL queries to retrieve data from the Oracle database to test & compare the data in the User Interface

·         Documented Test Cases for the Ascential tool dataloader (datastage) to load data into the MIPO application

·         Created test data in the required format (datastage friendly) to load data in the Dataloader

·         To detect defects in the Dataloader Application and Integration with the MIPO application

·         Writing Shell scripts to run the automated test harness to load data through the Dataloader into the MIPO application

·         Automated Load Testing using LoadRunner

EBAS, Freemont, CA Jan 2001 – May 2002 [Full-Time]

Client: Standard Chartered Bank - B2BeX exchange Irvine, CA

Senior QA Team Lead

B2BeX is a web portal that enables you to conduct and settle all your international trade transactions, accounts securely over the Internet. B2BeX consists of a number of individual components that are closely integrated onto a common platform. The portal provides comprehensive connectivity between systems, customers, partners and Standard Chartered Bank, building on a low cost and user-friendly technical infrastructure. B2BeX portal uses the industry standard TIBCO Bus as the communication platform between various modules. B2BeX is a collection of 8 different modules (User Registration, Catalog - using COHERA, Accounting, Billing - using INFRANET/IntegRate, Integrated Reporting - using JReport, Logging and Tracking, TIBCO InConcert, Rendezvous and BusinessWorks, User Access Control - using STAR, IDEX - using CORE technologies), communicating to each other using TIB messages on the TIBCO

Job Responsibilities:

• Manually tested the accounting module Test Cases involving Balance Sheets, Bank Reconciliation Statements, and Profit & Loss Statement
• Prepared the System Integration Test Plan for all the 8 Modules
• Executed test scenarios for a 3 Tier architecture by validating the Presentation Layer, Middle Layer of application servers and Backend database validations
• Writing SQL queries to retrieve data from the Oracle database to test whether data from the Catalog Module was being added through UI
• Writing UNIX shell scripts to start the JAVA listener and catch the messages being sent from the TIBCO bus to the other modules in the application
• Prepared a total of 1800 Functional and System Integration Test Cases
• Implemented and Managed Clear Quest as the Bug Tracking tool
• Created Integration Test Plan for integration between various modules
• Presented project status presentations to upper management
• Participated in formal reviews of Functional Requirements Documents and Detail Design Documents
• Assisted peer QA team members to create automated scripts using WinRunner & LoadRunner
• Scheduled running of Automation Test Scripts using Test Director
• Headed the Business requirement clarifications meetings with the Client and the developers
• Run Integrated Test Cases which tested the TIBCO integration Bus
• Run Test Cases for Billing Module using Admin Tool, Payment Tool, Pricing Tool in Infranet
• Automated the Test Scripts for the GUI, Functional, Data Driven and Regression Testing using WinRunner and also developed test harness
• Created and Configured GUI maps for the standard and custom objects
• Programmed with TSL to write reusable functions, and scripts
• Set up the startup files for the loading the libraries and configuration
• Created reliable and maintainable scripts that would work on different machines, platforms and different environments
• Worked on Windows API functions and their interfaces to create customized scripts
• Extensively worked on handling the application response for Positive and Negative sets of data using Data Driven Testing
• Used customized and built-in Exception Handlers to make sure the scripts work in unattended mode
• Verified the application functionality by inserting GUI, Bitmap and Synchronization checkpoints
• Performance Testing using LOAD RUNNER 7.0
• Extensive parameterization and co-relation of the VuGen scripts to ensure the real time load conditions
• Automated the Test Scripts for the performance and verification of the response time under different load conditions
• Analysis of the results using report analysis graphs and reports also used NT’s performance monitor tool to monitor the server resources and processes under load conditions
• Extensively used Unix commands to access, create and update the files and traverse directories
• Extensively used PL/SQL to validate the data in the Oracle database

Environment & Tools: Windows 2000, Internet Explorer, Netscape Navigator, SQL Server, Solaris 2.8, Crystal Reports, Astra Quick Test, Rational Team Test, Rational Robot, WinRunner, LoadRunner, Rational Clear Quest, ClearCase, Java (JDK version 1.3), XML, TIBCO, Mail Hub, Infranet, Cohera, Cocoon , LDAP, Amtrix , JSP 1.1, JavaScript, VBScipt, JReport , Jrun, Iplanet.

ISG and ISS, Princeton Junction NJ July 1999 – Dec 2000 [Full-Time]

Client: Nightfire Software Inc. Berkeley, CA

QA Engineer

Worked on SupplierExpress/NFI Suite; a unique Infrastructure solution for Broad Band TELECOM Service providers. Major clients using this software were telecommunication giant AT&T for ordering of DSL services.

Job responsibilities included the testing of EDI solutions that would allow the customer to create purchase orders in XML and have the Nightfire software translate the XML into EDI and send the order to the ILEC. This process included creating gateways that chained multiple java processors together to be executed from the Nightfire Intelligent Interconnection Platform. The gateways were designed to receive an XML order via a CORBA interface, log the order to an Oracle database, translate the order to EDI, and then send the order to the appropriate ILEC using the ILEC’s specific communications protocol. The gateway would perform the reverse for responses. I was responsible for testing the configuration and maintenance of over forty gateways.

The EDI transactions used were 850(Request), 855(Response), 860 (Complete Order Confirmation), 865(Response), 977.

Other Responsibilities included preparation of test plans, Integration testing, Preparation of GUI Test Harness framework. WinRunner script will use this framework to execute various test cases provided by Telecom content specialists.

The EDI business rule mapping was tested on Mercator5.0.

Generate EDI test data using Edisim

Project: Supplier Express/NFI Suite

Supplier Express is an embedded software system that serves to solve the TELECOM Broad Band Infrastructure requirements for Pre-Ordering services (Address Validation, Loop Qual and Number Portability) and Ordering services (LSR Ordering, ASR Ordering, DSL Ordering and Voice Services). The system automates the process and forms the middle layer for communication between the subscriber and the Service provider through Internet.

Job Responsibilities:

• Participated in the Application and DB design
• Reviewed the Designs, Preparing Test Plans and Implementing the Test
• Environment and Automated testing process
• Application and DB testing for Security and Performance

Project:  UUNET APFM

UUNet’s Automated Process Flow Manager (APFM) is an automated end-to-end solution for delivering Consumer DSL service through resellers and OEMs for TELECOM broadband service management. APFM provides Pre-qualification of potential subscribers, order entry, and order management for DSL service orders submitted to ILECs and CLECs.

Job Responsibilities:

• Responsible for installing and sanity testing the new build before delivering it to QA.
• Prepared Test Plans & Test Cases for Manual and Automated Testing
• Worked on 3 Tier Architecture of Front End, Middle Layer Business Logic and Back End database validations
• Responsible for debugging the errors occurring during execution and helping developers understand and solve the errors
• Automation of Regression Test Scripts using WinRunner
• Scheduled running of Automation Test Scripts using WinRunner
• Automated Test Scripts for testing application with different browsers (Internet Explorer 4.0 and above & Netscape Navigator 4.0 and above) for cross browser functionality
• Automation of Test Scripts using WinRunner for the data driven testing
• Developed test harness using visual 4Test that contains generic functions for the automation scripts
• Performance Testing using LoadRunner automation tool (verifies the stability, response time and functionality under the load conditions)
• Performed White box testing of the Java and C++ code to verify the following:
• The Input Parameter and Arguments
• Global variables and file attributes
• Textual errors in the output messages
• Consistency in the local variable
• Error handling and return codes
• Verified the internal logic by creating multiple permutation and combinations of input data

Project:  Customer Express 2.0

Nightfire CustomerExpress™ software (version 2.0) is a packaged service ordering system for broadband services such as digital subscriber lines (DSL). It automates the pre-qualification, service selection, sign-up, and order management process for Competitive and Incumbent Local Exchange Carriers (CLECs and ILECs), Internet Service Providers (ISPs), and other resellers of broadband services.

Job Responsibilities:

• Prepared Test Plans & Test Cases for Manual and Automated Testing
• Automated Test Cases and Test Scripts using WinRunner for the Regression Testing
• Responsible for installing the new builds and performing Sanity Testing on the new build before starting System Test
• Interacted with Developers and Business Users to analyze the User Requirements and Functional Specifications
• Run the Test Cases and logging the results in Source Code Depot
• Performed Backend Testing using Oracle to monitor the behavior of the application
• Performed Gray Box Testing to perform Defect Analysis
• Verified the CRs (Change Request) fixed by the developers
• Verified the XML / EDI messages generated

Environment & Tools: Windows NT 4.0, Mozilla, Netscape, CompuServe Sun Solaris, workstation, Mercator5.0, Apache Webserver, SQL Server, WinRunner, LoadRunner

EDUCATIONAL QUALIFICATION

Bachelor of Science in Chemical Engineering Mississippi State University

Training and instruction:

·         Quick Test Pro Training by Mercury

·         Diploma in Computer Application

·         Diploma in Oracle/ Developer 2000

·         Ascential Datastage Certification

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