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Richard
Aylward
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51 Pitjal Avenue
Mebarol Station,
Washington 12402
Phone: (631) 551-1256
E-mail: raylwardi@gmail.com
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SUMMARY:
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A process-oriented, and results-driven Information
Technology Director with over 15 years of experience in strategic planning;
project development and management; budgeting; vendor contract negotiation;
policy development; facility planning; systems design, implementation and integration;
disaster recovery and continuity planning; risk management and compliance;
and software development and evaluation.
Possess a thorough knowledge of hardware, software, data and voice
communications, datacenter infrastructure and operations, systems security,
identity management, facility access and surveillance, and industry standards.
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EMPLOYMENT:
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PSCH, Inc. – Flushing,
Washington
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1997 –
Present
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IT Director and HIPAA Security Officer:
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Manage all functions of the IT Department including
the creation and implementation of the corporate information technology
strategy; creation and management of the information technology budget;
systems purchasing and in-house development, technical and physical security,
and systems regulatory compliance.
Evaluate business processes in a consultative manner and implement
technology to enhance processes and increase operational efficiency. Research and evaluate technologies; develop
RFPs; and negotiate vendor contracts. Supervise,
evaluate, and mentor department staff.
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Accomplishments:
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Implemented and managed several enterprise systems initiatives including
an Electronic Health Record (EHR) system, Document Management System,
Learning Management System (LMS), Mass Notification System, and Human
Resources/Payroll System.
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Conceived and developed a Data Warehouse and Business Intelligence
solution for analyzing insurance claims and clinical data.
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Authored policies and procedures to govern the usage and management of
technology systems.
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Implemented and managed a HIPAA Security compliance framework including
Risk Assessment, Mitigation Strategy, Policy Development, Awareness Training,
Incident Investigation, and Corrective Action.
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Key member of the Corporate Compliance Committee; prepared annual
compliance work plan; made routine presentations to committee and Board of
Directors.
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Developed the organization’s technology Disaster Recovery Plan, Change
Control process, and Acceptable Use policy.
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Architected, engineered, built, and support a Wide Area Network encompassing
over 60 branch offices, supporting over 1400 users, and integrating
technology into daily business processes.
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Established a formal, multi-tier IT Help Desk utilizing phone,
web-based, and automated self-service support methods
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Designed and specified communications and security infrastructure for
new facility development projects; Managed vendors and contractors to ensure
specifications and deadlines were met.
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1996 -
1997
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Aon Risk
Services of Washington, Inc. - Washington, Washington
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Data Analyst:
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Managed the design and development of custom applications and reports
for internal company needs and specific, external client requests. Participated in the new business
development process by evaluating potential clients’ data management and
reporting requirements. Maintained
clients’ insurance claim data, ensured data integrity, and assisted risk-assessors
through analysis and reporting.
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Accomplishments:
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Member of the Aon Express strategic business
re-engineering committee.
Responsibilities included reviewing business processes and
recommending technology solutions to improve efficiency
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Project Manager
for a successful Risk-Management Information System implementation
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Developed a complex property premium
allocation financial model based on property size, location, value, risk
exposure, and risk type
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Developed a vehicle insurance tracking
system for a large fleet
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Designed and
developed highly complex business intelligence reports for Workman’s
Compensation loss analysis
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1995 -
1996
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Betz Mitchell
Associates, Inc. –
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MIS Director:
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Responsible for the
need-determination, design, engineering, and management of networks and
systems in a geographically diverse, heterogeneous computing environment in a
highly hands-on role. Designed and
developed custom programs/software and reports, including data analysis, data
integrity verifications, testing, and revision for in-house use. Created and executed project plans and
budgets. Provided technical support and
training for internal company users and external clients. Supervised data processing and support staff.
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Accomplishments:
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Reduced
telecommunication operational costs by over 50% through technology upgrades
of hardware and service delivery method
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Reduced system
output errors and increased operational efficiency by implementing a Quality
Assurance program
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Coordinated the
corporate relocation project.
Accomplishments include all site planning (systems and personnel),
contractor/vendor management and negotiation, maximized scheduled down-time
to minimize loss of revenue
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Developed a
menu-driven application management system for processing electronically
received new-business, reducing processing errors and streamlining the
new-business entry process.
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EDUCATION:
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Master of Business
Administration
Concentration in Computer
Information Systems
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Bachelor of Science in
Business Administration
Concentrations in Financial
Analysis and Management Information Systems
Minor: Economics
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TECHNICAL PROFICIENCIES:
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Hardware and Technologies
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Intel/RISC Servers; Blade Servers; Clustering; Desktops;
Notebooks; Tablet PCs; PDAs; Thin-Client Computing; TCP/IP including
DHCP, DNS, FTP, HTTP, SMTP, SNMP, WINS, and Subnetting; Cisco Routers, Switches, and Wireless
Access Points; ASA/PIX Firewalls, MARS Appliances, EMC Storage Arrays; Fibre
Channel Storage; SANs; NAS; UPSs; PDUs; Mobile Computing; T1/T3; Ethernet; Frame Relay; MPLS; VPNs; Physical
Access and Surveillance Security; Content Filtering/Management; Windows-Based Terminals; DMZs; EDI;
Encryption; PBXs; Key Systems;
ISDN; Laser/Ink/Matrix Printers; PoE;
Remote Access; SATA; SCSI; Virtualization;
Voice/Video; VoIP; Grid Computing; Scanners;
Copiers; Facsimile Machines
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Software
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Active Directory 2003;
Exchange Server 5.5, 2003; MailMarshal 5; Group Policy 2003; IIS 4.0, 5.0, 6.0; ISA Server 2000; Office
2000, 2003; OWA/OMA 2003; Operations Manager (MOM) 2005; Project 2003;
Project Server 2003; Site Server 3.0; SQL Server 7.0, 2000; Systems
Management Server (SMS) 2.0, 2003; Visio 2003; Windows SharePoint Services
2003; BackupExec 10.x; Acrobat 7.0; McAfee Anti-Virus and Security Products; VMWare;
DesignCad Express 2000; Great Plains Dynamics 8.0; Illustrator 10; PageMaker
7; and Photoshop 6; IMAP docIT 2.0; Crystal Reports X; Forest & Trees;
Monarch; PCAnywhere; ADP Payroll and Timekeeping Systems; Knowledge of
several development platforms including ASP.NET platform, C++, VBScript, Visual
Basic, and current web technologies
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Operating Systems
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Microsoft Windows Server NT, 2000, 2003 and
9.x, NT, 2000 and XP Desktop; Citrix MetaFrame/Presentation Server 1.8, 4.0 and
Web Interface 4.0; Cisco IOS 12.x; Windows Terminal Services; Red Hat Linux; HP-UX;
IBM AIX; SCO Unix; Knowledge of Sun Solaris
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Standards and Regulations
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Data Center Design and Operations including
Infrastructure, Power Distribution, Cooling, High-Availability, Backup, and
Disaster Recovery; Fault-Tolerant Systems Design; HIPAA Privacy and Security
Regulations; Information Security; Structured Cabling Systems Design,
Administration, and Installation; Telecommunications Act of 1934/1996; TIA/EIA
Cabling Standards (568, 569, 606, 607, and 942); Telecommunication
Distribution Methods; 802.1x Networking; SLAs; Systems Development Lifecycle;
Change Management; Information Lifecycle; Relational Database Design Methods
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