Information Technology Analyst Sample Resume Format in Word Free Download -->

Information Technology Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Flintop Macmillion
1522 Limeric Circle Road
Charlotte, NS  40441
(559) 712-8755
Email address: f_macmillion12@gmail.com
PROFESSIONAL SUMMARY: 
  • Proven leader, high performer and great problem solver
  • Experience with training others in the use of new software
  • Proficient in SQL, Microsoft Office products, Windows Servers and Vista
  • Extensive knowledge of LAN, WAN and Frame Relay networks.
  • Basic understanding of Cisco switches, routers and Voice over IP
  • Excellent verbal/written communication; customer service and troubleshooting skills.

PROFESSIONAL EXPERIENCE:
Hilton Hotels Corporation Memphis, TN.  Jan. 2006 – Jan 2011
Information Technology Analyst
  • Researched and resolved problems concerning network connectivity, and workstation functionality.
  • Provided PC hardware and software support for Hilton Worldwide.
  • Resolved issues with internet, LAN, WAN and server connectivity.
  • Configured and maintained exchange mail servers while supporting end-users with technical issues.
  • Used remote desktop tools to access servers and workstations in order to resolve issues.
  • Created tickets for each situation using the Remedy Action Request System.
  • Corrected a multitude of issues by running batch files and scripts in DOS and Microsoft SQL Server.
  • Removed unwanted viruses and spam from workstations by scanning and installing antivirus software.
  • Resolved and repaired printer issues, such as jams, or malfunctioning hardware.
  • Significant Contribution
o   Trained new hires in IT phone support etiquette, new software, and IT solutions.

Saks Incorporated (Corporate Office) Jackson, MS.  Feb. 2003 – Dec. 2005.

Information Technology Analyst

  • Resolved inbound and outbound calls from customers regarding billing inquires.
  • Provided troubleshooting to software and hardware issues.
  • Provided technical support for Internet billing inquires.
  • Assisted customers with ids and passwords.
  • Resolved slow workstation performance issues.
  • Removed unauthorized third party software for workstation.
  • Significant Contribution
    • Trained new employees on Information Technology, Help Desk and Customer Service policies, procedures and practices.

Jackson State University IT Department, Jackson, MS.  Jan. 2002 – Dec. 2002.

Information Management Officer                                                           

  • Established and maintained email accounts for the university faculty and staff
  • Performed help desk functions by rapidly identifying customers IT problems
  • Repaired, upgraded and installed software and hardware and security patches on university PCs.
  • Assisted with troubleshooting software, hardware, and printers.
  • Scanned networks and PCs for unauthorized software.
  • Increased knowledge of PC’s, software, hardware and LAN connectivity
  • Ensured all PCs and email accounts were in line with the University Information Assurance polices
                                            
EDUCATION:
STRAYER UNIVERSITY, MEMPHIS, TN
Master of Science in Network Management
GPA 3.9/4.0 - Summa Cum Laude

JACKSON STATE UNIVERSITY, JACKSON, MS
Bachelor of Science in Computer Technology

NEW HORIZON LEARNING CENTER, MEMPHIS, TN
Network+ Course Certificate

References available upon request


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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