Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
SUMMARY
The extensive experience I have received in the last fifteen years consists of Customer Service/Sales/Estimator/Production Manager and General Manager for auto body facilities with annual gross sales in the range of 2.4M. The ongoing training and support which I have received in management, staff management, production management, customer service, sales, profitable estimating, and insurance DRP estimating have served well and also given me solid and strategic methods for closing any sale and managing any size staff and being tied for first place in monthly sales month by month, shows that I like a good challenge. Currently as of today, I hold a company record for individual monthly gross sales of $178,000 (average repair $1800) while retaining 89% of the estimates and finishing out the month at 100% CSI. (per CSI Complete, Inc.) My Customer Service Inquiries have been at a consistent 100% for the past twelve consecutive months proving I am very committed to my customers and very well organized. Working with twenty-three direct repair insurance programs, my quarterly expectations for our insurance partners are greatly exceeded.
As with the Project Account Manager/Sales Representative position, my skills and drive carried on throughout a entire different industry. I believe my experience(s), confidence, drive to the top attitude, tenacity, skills, and company loyalty are all things your company can truly benefit from.
WORK HISTORY
Reason for leaving: Voluntary Termination due to payroll issues.
Reason for leaving: Layoff due to economic company setbacks.
Damage Estimator/Sales Schoonover Bodyworks, Inc. 2005-2006
Recently worked with all insurance partners, processing files from AAA insurance to Zurich-America Insurance as well as Customer Pay. As listed above, I schedule the estimate appointments, write the estimate, close the sale, schedule the repair, handle all processing procedures including supplements and final billing, quality inspect repairs, and schedule delivery of vehicle to walk through final completion to assure complete customer satisfaction.
Reason for leaving: Layoff due to cutbacks.
Damage Estimator/Sales Master Collision Group, Inc 2004-2005
Insurance Program Representative responsible for handling claims for Farmers Insurance C.O.D., Met Life DRP, Allied Insurance DRP, as well as all customer pay files. Position focused more Closing the Sale and following all DRP guidelines precisely.
Reason for Leaving: Lay off due to lack of work.
Reason for Leaving: Lay off due to lack work/body shop/dealership profits transferred.
Reason for Leaving: Commission based sales-lack of lead sources and support and company closed.
Loan Officer Landmark Mortgage Company 2002-2002
I attended and participated in American Summits 8 week "World Class" Loan Officer Training Program. Was strictly trained on Mortgage Terms, Loan Calculator, reading a Credit Report, creating and writing a Credit Explanation Statement, Conforming and Non-Conforming loans, Rate Sheets, filling out Forms, Closings, Tele-loan calls, Marketing, the importance Working in a Team, Organization, Initiative, Time management, Tenacity, Discipline, Attitude, Goal Setting, and much more. For Landmark Mortgage I worked up leads and programs for Conforming and Non-Conforming clients, set the appointments, and met with the clients right in there own home, closed the deals, and collected the docs. I consistently retained an average of 80% of the leads, with monthly sales on an average of $650K, and between 15k & 20k in origination fees.
Reason for leaving: Commission based sales and personal reasons.
Damage Appraiser/Customer Service Manager Gale's Auto Body 2001-2002
Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, final billing, quality control, and deliver the customer back their vehicle to better than pre-accident condition. Take care of any problems/come-backs etc.
Reason for leaving: Employer default and Relocation.
Reason for Leaving: Offered a better opportunity and benefits from Gales Auto Body.
Assistant Manager/Sales/Estimator Auto Body Plus 1996-1998
Started out as an Apprentice Estimator and worked my way up to Assistant Manager/Senior Estimator. Similar and various responsibilities as above with more office administrative duties including but not limited to, attendance, payroll, etc.
Reason for Leaving: Company filed for Chapter 7 Bankruptcy.
Receiver/Team Leader Target Distribution Center 1990-1996
Worked in all various departments from shipping to receiving. Sorter Operator, operate fork lifts, clamp trucks, slips, Tug Goat, Picker, etc. Load/unload trailers take inventory, data entry and eventually worked as Team Leader. Helped others with training issues and department issues. I was also a member of the Safety Committee.
Reason for Leaving: Career Change into Auto Body Management.
EDUCATION
Coon Rapids Senior High 1990
North Hennepin Community College 1991-92
American Summit "World Class Loan Officer" Training 2002
Landmark Mortgage Training 2002
Numerous Management/Customer Service/Sales Training Seminars and Books and Audio.
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SUMMARY
The extensive experience I have received in the last fifteen years consists of Customer Service/Sales/Estimator/Production Manager and General Manager for auto body facilities with annual gross sales in the range of 2.4M. The ongoing training and support which I have received in management, staff management, production management, customer service, sales, profitable estimating, and insurance DRP estimating have served well and also given me solid and strategic methods for closing any sale and managing any size staff and being tied for first place in monthly sales month by month, shows that I like a good challenge. Currently as of today, I hold a company record for individual monthly gross sales of $178,000 (average repair $1800) while retaining 89% of the estimates and finishing out the month at 100% CSI. (per CSI Complete, Inc.) My Customer Service Inquiries have been at a consistent 100% for the past twelve consecutive months proving I am very committed to my customers and very well organized. Working with twenty-three direct repair insurance programs, my quarterly expectations for our insurance partners are greatly exceeded.
As with the Project Account Manager/Sales Representative position, my skills and drive carried on throughout a entire different industry. I believe my experience(s), confidence, drive to the top attitude, tenacity, skills, and company loyalty are all things your company can truly benefit from.
WORK HISTORY
General Manager - Randa’s Janitorial
Service 2009-Present
Start up family owned
business in the state of Minnesota. Open new accounts and maintain existing
accounts, manage employees, analyze daily production, inventory, and all
financials including but not limited to payables/receivables, payroll, budgets,
and sales forecasts.
Status: Due to client economic
cutbacks, business has declined.
Founder/Drummer - IRON HORSE
2007-Present
As the General
Manager/Drummer my duties include working with human resources of members,
payroll, rehearsal director, road manager, and meeting with various venue
owners/managers city board members, commerce departments, and booking agencies.
My secondary function is utilizing my 25+ years playing and performing on the
drums and percussion. IRON HORSE has
established itself as Minnesota's number one six-piece high energy modern
country acts. Founded into the scene in 2007, this band has become the most sought
after act in the state and has gained a loyal league of die-hard friends and
fans while continuing to make waves in the regional music industry.
General Manager - Abra Auto Body &
Glass 2008-2009
Managed a staff of 15 employees, analyzed daily production and inventory, accounts payable/receivable, reported all monthly and quarterly financial statements to superior, market to insurance agents and claims reps, dealerships, etc. Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, allocate work orders to technicians, see that the repair process goes as smooth as possible for our customers, and delivering them a product that anyone would reuse and/or recommend.
Managed a staff of 15 employees, analyzed daily production and inventory, accounts payable/receivable, reported all monthly and quarterly financial statements to superior, market to insurance agents and claims reps, dealerships, etc. Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, allocate work orders to technicians, see that the repair process goes as smooth as possible for our customers, and delivering them a product that anyone would reuse and/or recommend.
Reason for leaving: Involuntary
Termination due to economic cutbacks.
Project Account Manager/Sales
Representative/Pro Clean Services
2007-2009
As a production manger/sales representative my duties were but not limited to sales calls, appointment setting, meeting with clients, writing bids and proposals, following up the sales calls, closing the sales, setting up new accounts, hiring, firing, substituting and scheduling employees all while maintaining the opened accounts status and excellent customer service.
2007-2009
As a production manger/sales representative my duties were but not limited to sales calls, appointment setting, meeting with clients, writing bids and proposals, following up the sales calls, closing the sales, setting up new accounts, hiring, firing, substituting and scheduling employees all while maintaining the opened accounts status and excellent customer service.
Reason for leaving: Voluntary Termination due to payroll issues.
Damage Estimator/Manager Vic's Brooklyn
Park Collision 2006-2008
Recently worked with American Family, State Farm, AAA and numerous other Insurance Partners processing Auto Damage Claims. Here I schedule the estimate appointments, write the estimate, close the sale, schedule the repair, handle all processing procedures including supplements and final billing, order and receive parts, quality inspect repairs, and schedule delivery of vehicle to walk through final completion to assure complete customer satisfaction.
Recently worked with American Family, State Farm, AAA and numerous other Insurance Partners processing Auto Damage Claims. Here I schedule the estimate appointments, write the estimate, close the sale, schedule the repair, handle all processing procedures including supplements and final billing, order and receive parts, quality inspect repairs, and schedule delivery of vehicle to walk through final completion to assure complete customer satisfaction.
Reason for leaving: Layoff due to economic company setbacks.
Damage Estimator/Sales Schoonover Bodyworks, Inc. 2005-2006
Recently worked with all insurance partners, processing files from AAA insurance to Zurich-America Insurance as well as Customer Pay. As listed above, I schedule the estimate appointments, write the estimate, close the sale, schedule the repair, handle all processing procedures including supplements and final billing, quality inspect repairs, and schedule delivery of vehicle to walk through final completion to assure complete customer satisfaction.
Reason for leaving: Layoff due to cutbacks.
Damage Estimator/Sales Master Collision Group, Inc 2004-2005
Insurance Program Representative responsible for handling claims for Farmers Insurance C.O.D., Met Life DRP, Allied Insurance DRP, as well as all customer pay files. Position focused more Closing the Sale and following all DRP guidelines precisely.
Reason for Leaving: Lay off due to lack of work.
Damage Estimator Jim Lupient Collision
Center, Inc. 2003-2004
Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, final billing, quality control, and deliver the customer back their vehicle to better than pre-accident condition. Customer Service is the top priority.
Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, final billing, quality control, and deliver the customer back their vehicle to better than pre-accident condition. Customer Service is the top priority.
Reason for Leaving: Lay off due to lack work/body shop/dealership profits transferred.
Loan Officer Prosource Mortgage, Inc.
2003-2003
Work as an Independent W2’d employee Loan Officer. Consistently worked up self-sourced leads while working on building referral resources and time management. Have recently closed 8K-10K in fees just off of referral business. Set up appraisals, title work and process some of the loans stipulations and conditions. Attend closings and ask for more referral business.
Work as an Independent W2’d employee Loan Officer. Consistently worked up self-sourced leads while working on building referral resources and time management. Have recently closed 8K-10K in fees just off of referral business. Set up appraisals, title work and process some of the loans stipulations and conditions. Attend closings and ask for more referral business.
Reason for Leaving: Commission based sales-lack of lead sources and support and company closed.
Loan Officer Landmark Mortgage Company 2002-2002
I attended and participated in American Summits 8 week "World Class" Loan Officer Training Program. Was strictly trained on Mortgage Terms, Loan Calculator, reading a Credit Report, creating and writing a Credit Explanation Statement, Conforming and Non-Conforming loans, Rate Sheets, filling out Forms, Closings, Tele-loan calls, Marketing, the importance Working in a Team, Organization, Initiative, Time management, Tenacity, Discipline, Attitude, Goal Setting, and much more. For Landmark Mortgage I worked up leads and programs for Conforming and Non-Conforming clients, set the appointments, and met with the clients right in there own home, closed the deals, and collected the docs. I consistently retained an average of 80% of the leads, with monthly sales on an average of $650K, and between 15k & 20k in origination fees.
Reason for leaving: Commission based sales and personal reasons.
Damage Appraiser/Customer Service Manager Gale's Auto Body 2001-2002
Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, final billing, quality control, and deliver the customer back their vehicle to better than pre-accident condition. Take care of any problems/come-backs etc.
Reason for leaving: Employer default and Relocation.
Customer Service/General Manager Abra
Auto Body & Glass 1998-2001
Managed a staff of 15 employees, analyzed daily production and inventory, accounts payable/receivable, reported all monthly and quarterly financial statements to superior, market to insurance agents and claims reps, dealerships, etc. Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, allocate work orders to technicians, see that the repair process goes as smooth as possible for our customers, and delivering them a product that anyone would reuse and/or recommend.
Managed a staff of 15 employees, analyzed daily production and inventory, accounts payable/receivable, reported all monthly and quarterly financial statements to superior, market to insurance agents and claims reps, dealerships, etc. Schedule appointments, write estimates, per insurance partners guidelines, handle the entire claims process, allocate work orders to technicians, see that the repair process goes as smooth as possible for our customers, and delivering them a product that anyone would reuse and/or recommend.
Reason for Leaving: Offered a better opportunity and benefits from Gales Auto Body.
Assistant Manager/Sales/Estimator Auto Body Plus 1996-1998
Started out as an Apprentice Estimator and worked my way up to Assistant Manager/Senior Estimator. Similar and various responsibilities as above with more office administrative duties including but not limited to, attendance, payroll, etc.
Reason for Leaving: Company filed for Chapter 7 Bankruptcy.
Receiver/Team Leader Target Distribution Center 1990-1996
Worked in all various departments from shipping to receiving. Sorter Operator, operate fork lifts, clamp trucks, slips, Tug Goat, Picker, etc. Load/unload trailers take inventory, data entry and eventually worked as Team Leader. Helped others with training issues and department issues. I was also a member of the Safety Committee.
Reason for Leaving: Career Change into Auto Body Management.
EDUCATION
Coon Rapids Senior High 1990
North Hennepin Community College 1991-92
American Summit "World Class Loan Officer" Training 2002
Landmark Mortgage Training 2002
Numerous Management/Customer Service/Sales Training Seminars and Books and Audio.
COMPUTER SKILLS
Window’s 95/98 ME 2000 Professional, XP, Windows 7, Microsoft, Microsoft Office, Excel Spreadsheets, Most Software, Estimating programs include ADP, CCC, Mitchell Ultra Mate, Mitchell Management, eMitchell, Rome Management, Summit Management, Unity-Auto Prise Management, eProcess Claims, Auditex, Calyx Point, Electronic and Desktop Underwriting, ACT! Outlook, Etc.
Window’s 95/98 ME 2000 Professional, XP, Windows 7, Microsoft, Microsoft Office, Excel Spreadsheets, Most Software, Estimating programs include ADP, CCC, Mitchell Ultra Mate, Mitchell Management, eMitchell, Rome Management, Summit Management, Unity-Auto Prise Management, eProcess Claims, Auditex, Calyx Point, Electronic and Desktop Underwriting, ACT! Outlook, Etc.
LICENSES & CERTIFICATES
I-CAR Certified
AutoMax Sales Certificate
I-CAR Certified
AutoMax Sales Certificate
Comp-USA PC Certificate
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