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Joseph Roybal
Wolf Creek, NA 50214
SUMMARY OF
QUALIFICATIONS
Over 20 years
experience in the field of Computer Technology with emphasis on Administrative
Support for both large and small companies.
OFFICE SKILLS
Microsoft Office:
Outlook 71%, Word 94%, Powerpoint 88%, Excel 89%, Data Entry, Alpha 12,030/0,
Numeric 10,000 KS, Typing 62/2 WPM.
Internet
Explorer, Mozilla Firefox, HTML
WORK EXPERIENCE
U. S. Census
Bureau, Vista, CA 2010
Enumerator
Conducted
interviews with residents in assigned areas by following stringent guidelines
and confidentiality laws. Explained the purpose of the
census interview,
answered residents' questions, elicited information following a script, and
recorded census data on forms.
Hoffman Clark and
Associates, Solana Beach, CA 2008
Data Entry
Input Categorical
Program Monitoring (CPM) statistical data for San Diego Department of Education
which included needs assessment,
program
evaluation, survey development, ethnographic methods, outcome measurement, using
web-based data collection.
TEKsystems, La
Jolla, CA 2008
Administrative
Assistant
Assigned to
AT&T's Wireless Mobility Compliance Department in San Diego. Published
weekly Excel spreadsheet of new and modified cell
site status for
review and updates using exported data from other intranet systems. Maintained
cell site files, created and monitored trouble
tickets using
Remedy version 6.03.00.
RSP Associates,
Temecula, CA 2007
Customer Service
Conducted
follow-up calls to companies and individuals previously served with subpoenas
relating to open court cases involving workmen's
compensation and
other litigations for full service litigation support photocopying and
duplicating services. Posted results into inhouse
database.
H&R Block,
Concord and Temecula, CA 2007
Customer Service
Greeted clients,
scheduled appointments, accepted credit card and cash payments, file client
returns, replenish off supplies and equipment.
Office Team,
Concord and Temecula, CA 2006
Administrative Assistant
General Office
Duties: Answer phones, courier duties, bank deposits, errands.
Securitas, San
Marcos, CA 2006
Receptionist
Guidant (Abbott),
Temecula, CA: Answered and routed phone calls for over 4,000 employees, created
Security badges for employees.
Apple One,
Temecula, CA 2004 - Present
Administrative
Assistant
Outdoor Channel,
Closed Captioned Department: Transcription of audio and video tapes.
Pechanga,
Convention Sales: Filing, phones, mail.
Pechanga,
Marketing: Crowd control, ticket taker.
City of Temecula
Mayor's Office: Phones.
Howe Welding:
Receptionist.
RSP and
Associates: Customer Service, eFax.
KB Homes and
Magnecomp: Receptionist, phones.
Barrett Business
Services, Inc., Concord, CA 2003
Administrative
Assistant
Contra Costa
County: Environmental Health Services, Public Works Department, Employment and
Human Services Department - Aging and
Adult Services,
Distribution and Publication Department.
Prepared client
files, processed client referral checks, designed, maintained and queried
Access database client program history, transcribed
and distributed
weekly staff meeting minutes. Updated Contra Costa County's Food Stamp and
Medi-Cal Program's Intranet to assure
compliance with
the State of California's guidelines. Downloaded State changes from the
official State of California website. At the direction of
County Food Stamp
and Medi-Cal Program Analyst's, updated and published online County Program
Manuals.
Bank of America,
Concord, CA 1994
Project Librarian,
Deposits Systems
Maintained
technical library, processed staff time sheets, facilitated walk-throughs of
Cobol code with Program Analyst's prior to upgrades to
mainframe
Deposits Systems modules.
VOLUNTEERING
Global Media
Outreach, Campbell, CA 11/2009 - Present
Promptly respond
to contacts online, within 24-48 hours, acknowledge and address their question
or comment to the best of my ability. As of
February 13, 2011
have helped 1,537 people and received 444 replies. Response rate: Last year
16%, This year 26%.
Angel Food
Ministries, Temecula, CA 01/2008 -
12/2009
Greeted
customers, assisted customers with filling out order forms, processed cash,
money order and EBT payments.
EDUCATION
Heald College,
Concord, CA 2003
Some College
Coursework Completed. Goal - Associates Degree in Computer Technology.
GPA: 2.74
Loma Vista Adult
School, Concord, CA 1998, GED
Centennial Senior
High, 1964
RELEVANT
COURSEWORK, LICENSURES AND CERTIFICATIONS:
Certificate of
Achievement, Sprint, September 29, 2000, Sprint Data for General Business
Deans Award,
Heald College, July 2002, Mentoring/Teaching Assistance Support in Customer
Service and IT, commended for outstanding
academic
performance.
Certificate of
Keyboarding, San Diego Continuing Education, Miramar Site, February 19, 2008,
Typing speed, 55 WAM.
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