Director Information System Sample Resume Format in Word Free Download

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EDUCATION

MBA - Masters in Business Administration - Georgetown University - 2009

-                       Vice President – Student Government - Technology and Student Life

BTECH - Bachelor of Technology - NIT Warangal - 1998 

-                       Chairperson IEEE student chapter

PMP – Project Management Institute

WORK EXPERIENCE

DIRECTOR, INFORMATION SYSTEMS, BROADSOFT, GAITHERSBURG MD, July 2011 to Present

·    Part of Broadsoft’s executive management team with an overall strategic and P&L responsibility for Information Systems division

·    Lead a 15 member IS organization – managers, architects, developers, QA and business analysts

·    Own 16 different SaaS based applications – SalesForce, ABRA, Microsoft Dynamics NAV, Zuora, Xactly, Equity Edge, ADP US, ADP Canada, Marketo, Concur, RemedyForce, Cast Iron, Open Air, Precision Point, Cognos BI and Cognos Enterprise Planning

·    Implement ITIL framework in BroadSoft to facilitate Incident and Change Management for Finance, Sales, HR and other SaaS based application in the Information Systems Ecosystem

·    Lead SOX compliance efforts by establishing programmatic and process IT General controls – Access Management, Change Management, Change Monitoring among others.

·    Direct multiple development managers, architects, QA Managers, configuration management team among others to support enhancement and provide a solid development platform on Force.com PaaS

·    Guide development managers to deliver multiple projects which range from small system enhancement to large Portal development

·    Own and implement 5 year IS Strategic planning and governance; structure IS team along strategic lines – DEV, QA, Architecture, Maintenance (Tier1 and 2), Network, Infrastructure and Business Analysis

·    Accountable for safety, integrity and governance of Financial and corporate data

·    Coordinate with other Division Heads – Sales and Marketing, Finance, HR, Engineering – to guide Broadsoft to Force.com and Amazon Bean stalk based PaaS and IaaS architecture

·    Established an organization wide telecom rating and billing platform (Zuora) – directed tool selection, professional service engagement, RFP process, SOW, Implementation, Training and roll out.

·    Leadership across function units to establish Global Human Resource System for HR, Marketing and Lead application for Marketing Department (Marketo), Credit card processing and PCI compliance initiatives among others

·    Engendered significant recognition by implementing SDLC, IS Operating Plan, Architecture and Development Handbook, IS Strategy Document, Incident, Problem and Change Management.

·    Engendered substantial appreciation from clients by implementing several portals, telecom rating and billing system and by architecting and facilitating several operational efficiencies across business units.

·    Gained appreciation by coordinating two successful M&A systems integration and consolidation with iLinc and Movial

SENIOR MANAGER / DIRECTOR, APPLICATIONS DEVELOPMENT, ATPCO, DULLES VA, August 2008 to July 2011

·    Work with the CIO to define, implement, and enforce project management best practices, development standards, policies and procedures, which enhance day-to-day operation of development, unit and integration testing of ITS projects and the Technology Transformation initiative.

·    Provide solid leadership and clear direction for the ATPCO development team comprised of legacy and Java/J2EE designers and developers

·    Lead development and project management efforts.  This includes defining and implementing the overall project and development plan, including design, development, unit and string testing, and build procedures for all code components (legacy and Java/J2EE).

·    Lead teams of consultant and ATPCO resources in the development activities for the portfolio of application solutions that are in scope of the project and/or initiative. 14 direct reports; 5 - 10 direct reports from Infosys (vendor); 30+ indirect reports across multiple projects.

·    Develop and execute resource and staffing plans to ensure efficient use of resources.

·    Work closely with the business team and Marketing to ensure requirement deliverables are clear, consistent, and that the output can effectively serve as input to the development processes.

·    Collaborate with the Architecture and Quality Management Managers to define standards for adopting the architecture and delivering code components to the QA team (i.e., entrance and exit criteria).

·    Collaborate with the Infrastructure team to identify environments and tools needed to ensure quality development processes, particularly in the distributed environments.

·    Conduct periodic performance evaluations and hold staff accountable for realistic, but challenging, job expectations. 

·    Recruit and hire competent and technically innovative staff; develop staff to ensure that they maintain their skills and are up-to-date on the latest technologies.

·    Promote use of automated testing tools to improve unit testing, code coverage and efficiency.

·    The following KPI projects were delivered on time, within budget and with Quality to meet ITS Division KPI:

-                        Taxes - $5M (Defect rate < 5%)

-                        Rules - $45-50M

-                        Data Distribution & Subs - $50M

-                        Fares Enhancements - $8M

-                        Distributed Applications Defect Fix releases (14 applications in total).

-                        Baggage - $4M

·    All assigned projects were delivered with less than 5% defect rate and a cost variance of ~ -2%.

·    Successfully mentored individual staff members to assume significant leadership positions within ATPCO.

·    Engendered substantial recognition for implementing solid project management processes and standards:

-                       Release Management

-                       Risk Management

-                       Project Management Plan

·    Engendered industry recognition for delivering Baggage and Taxes products on time and also for timely resolution of myriads of critical Fares defects.

·    Technologies include – JEE, JBoss, XML, Hibernate, Spring, DB2, STRUTS 2.0, AJAX, Splunk, Intrascope, CEM, Clear Case, Coldfusion, RSA, RUP, Visio, SharePoint, HP QC, MS Project, Cloud, Amazon Cloud EC2.

PROGRAM MANAGER, VERIZON/MCI, Ashburn VA, January 2007 to August 2008

·    Worked with the CIO and Executive VP of Verizon Business and other members of IT Leadership to lead highly complex, large scale, strategic IT and corporate initiatives for Verizon Business (former MCI)

-    Single Stack Initiative - $50M

             -    Ethernet Top 10 - $35M - $40M

·    Managed all aspects of program management including cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation. Oversaw the impacts and interdependencies between programs to ensure initiatives meet Verizon Business’ goals and objectives

·    Collaborated with stakeholders and cross-functional teams across the Americas, Europe and Asia to ensure efficient and high quality installation of new software and/or systems, and monitored all technical aspects of implementing projects.

·    Worked with Development, Test and Business Management to mitigate potential risks and project   dependencies. Served as a liaison between business analysts, testers and developers to ensure cohesiveness between the teams.

·   Organized requirements gathering sessions; led architecture and design activities; worked with users to validate and confirm design delivery

·   Led development teams to design and develop multiple software applications web based, web services, client-server, data warehousing, data integration.

·   Coordinated with Test organizations to manage and facilitate System Integration testing, End to end testing and user acceptance testing.

·    Resolved political, resource, budgeting, change, and legal issues affecting the program.

·    Managed Program Budget across all projects included in the program, with overall budget accountability.

·    Partnered with the user community to manage beta-rollout of applications, established entrance and exit criteria and performed project implementation and close activities

·    Generated RFP and contract for outsourced vendor services; assessed and advised in the selection of different technologies. Provided technical evaluation of solutions proposed by outsourced companies.

·    Engendered substantial client appreciation by successful end-to-end implementation of three major automation projects under the Single Stack initiative which resulted in significant head count savings.

·    All assigned projects were delivered with significantly low defect rate and cost variance.

·    Proficient in web services, .NET, ASP.NET, ADO.NET, C#, AJAX, JAVA, J2EE, Cold fusion, JBoss, Site Minder, Oracle Fusion Middleware (e-Business suite) – Aris Business Architect and Simulator, Oracle Application Server Enterprise Edition, Oracle 10g and 9i, MS Sql Server, Oracle Forms and Reports, Oracle JDeveloper 10g, Oracle Web Services Manager and also in Apache, XML, Tomcat, .Net, Rational Product Suite, Visio, SharePoint, HP QC, Microsoft Project Server and Project Professional, MS Office Suite, Project Tracking Tool, Excel Spreadsheets.

MANAGER, Office of Personnel Management, Washington, D.C., June 2004 to December 2006

·    Provided technical leadership and direction to Office of Chief Information Officer in OPM

·    Client Management, Project Management, Requirements Management and full life cycle project development, deployment, and delivery and concurrent release management.

·    Managed budget, people and multiple projects for OPM and BPD (Dept. of Treasury) – managed risks with client engagements, ensured proper planning and budgeting and created proposals, responded to RFPs, generated statement of work and established project charters.

·    Collaborated with Bureau of Public Debt for a large-scale financial system merger with Department of Treasury – project initiation, requirements management, data migration, design, development, testing and delivery.

·    Led requirements sessions between OPM and Bureau of Public Debt; generated functional specifications and detailed design documents; planned in-house and external development scope; oversaw development; collaborated with BPD and OPM development teams to ensure that deliverables were met on time, within budget and with quality.

·    Led software development teams to facilitate new development, data migration, implementation and post-production support ($10M worth of transaction per day)

·    Researched and facilitated new and promising technology with OPM user group to apply strategically within OPM information network – Oracle eBusiness suite.

·    Audited and Remediated Section 508 (computer software accessibility) issues.

·    Designed and developed PFIS (PIPS Financial Interface System), which is used to store detail billing and payment transactions for all Investigations Service (IS) personnel investigations using Oracle PL/SQL and materialized views, Oracle Forms and Reports, JDeveloper and Oracle Application Server 

·    Led and developed Data migration and Data warehousing projects in Oracle platform.

·    Improved overall system performance by 5 times.

·    Engendered substantial client appreciation by promoting highly collaborative environment, delivering high quality software, resolving major accessibility issues

·    Technologies: SOX, Agile methodology (SCRUM), RUP, Primavera, Oracle Forms, Oracle Reports, JAWS, Oracle 8i, Oracle 10g, J2EE (JSP, Servlets, EJB), MYSQL, Eclipse, Hibernate, Spring, JDO, EJB, JSP, and UML.

MANAGER, Andrew Corporation, Chicago, Illinois, March 2002 to June 2004

·    Provided direction and technical leadership to project team members; consulted Management on project status, schedules, and risks

·    Designed, planned, developed, and delivered multiple internet-based engineering applications related to Satellite and Earth Stations design, Microwave Paths, and Interference Analysis

·    Coordinated, managed, and mentored 30-person technical teams (in-house and outsourced) to create web-based engineering software applications, supported in-house legacy applications

·    Provided direction and performed technology feasibility analysis for new industry in high band frequency domain in collaboration with FCC (www.fcc.gov)

·    Analyzed/solved performance and scalability problems for new and existing applications

·    Identified and de-bugged complex computer software problems

·    Designed, created and modified existing J2EE architecture used in the development of new applications

·    Tracked progress; identifying/mitigating risks; developing and maintaining SW development schedule; assisting developers with analysis/design issues; and, creating design documentation including deployment and unit testing documentation

·    Mentored developers by attending design reviews and final code reviews.

·    Analyzed and solved performance, efficiency and scalability problems for new and existing applications. 

·    Identified and debugged complex software problems

·    Generated software using EJB in compliance with J2EE specifications and Comsearch’s distributed architectural framework. 

·    Conducted design reviews to ensure that the web based applications are developed using sound OO design processes while complying with 3-Tiered architecture (presentation layer; business objects and data source layer).

·    Ensured adherence to development standards while implementing features and recommended development approaches.

·    Received multiple special recognitions and performance-related bonuses

·    Led team to win Best Team Of Year Award (worldwide)

·    Increased Andrew’s Network Solutions department revenue by 25% in first year and 50% in year two with new web-based applications

·    Technologies: Weblogic 5.1, Weblogic 7.0, Weblogic Server Administration, Tomcat 3.2.1, JBoss, Apache 1.3.26, XML, XSL, Web Services, J2EE (JSP, Servlets, EJB), CVS, MKS, Sybase 11.9.2, Oracle 8i, Oracle JDeveloper, Oracle Application Server,  Solaris 2.5/2.6, UML, Rational Rose 2000, Agile, RUP.

DIRECTOR, Infinite Dimensions, Vienna, VA, August 2001 to March 2002     

·    Strategically positioned and marketed a small technology placement firm to gain entry into big consulting business through a series of partnerships with Oracle, Microsoft, Netscape and Software AG and successfully landed a $9.5M dollar opportunity with NMIMC in Bethesda.

·    Initial Bid and Proposal generation, Client Management, Requirements Management

·    Participated in simultaneous projects delivered on time, within budget, high quality results

·    Managed and directed 5-20 person development teams in Vienna, London, Dubai

·    Established process and standards for technology development and delivery across globe

·    Mentored staff, provided technical assistance designing enterprise-wide real time systems

·    Researched and facilitated technology selection (selection of tools and techniques)

·    Trained team members in applying new Technology; resolved complex design and coding issues

·    Managed projects outsourced to vendors and service providers

·    Led projects in migrating Legacy System, Web based e-business, Hotel Management System, Healthcare Management System, Telecommunication System (MCI WorldCom), Content management system (Software AG), Biometric Signature Verification Software

·    Implemented LDAP-based content management system - real time data management and transaction system involving users in the range of 100,000 and up

·    Researched capabilities and formed partnerships with various software vendors to strategically position the company’s entry into government IT consulting 

·    Partnerships with Oracle, Microsoft, Netscape, Software AG, California Software

·    Provided technical leadership, management and architectural direction to multiple development teams located in USA, UK, Dubai and India for the following projects:

·    Migrating Legacy System to Web based e-business - migrating 5250 TN terminal types on AS/400 to J2EE and CORBA based real time distributed Objects System

·    Hotel Management System - J2EE based system with both client server and web version. XML is the heart of the content management and personalization and customization modules.

·    Healthcare Management System - Microsoft based, A-Z healthcare management system on both Oracle 8i and SQL Server 7.0

·    Middleware for Telecommunication System - a large volume real time transaction oriented system

·    LDAP based content management system - real time data management and transaction system involving users in the range of 100,000 and up.

·    Biometric Signature Verification Software and its supporting J2EE framework.

·    HIPAA -- XML based content management System

·    Technologies: IIS, .Net, VB 6.0, VC++, SQL Server 7.0, Java Swings, J2EE, Servlets, EJB, JSP, HTML, JavaScript, XML, CORBA, data modeling, data warehousing using Oracle suite of products, message oriented middleware, Rational Rose, Cold Fusion, SQL Server, Oracle 8i, Sybase, LDAP, Entire X, AS400, DB2, Websphere, Weblogic, iPlanet and Signplus.

SENIOR MANAGER, Crunchy Technologies, Arlington, VA; London, UK, May 2000 to July 2001

·    Senior Project Manager, Technical Lead, and Chief Architect of 5 concurrent projects

·    Developed e-commerce websites in diverse technological platforms

·    Section 508 PageScreamer (Accessibility): Senior Product Manager, developed and delivered PageScreamer, voted best website remediation tool for Section 508

·    Senior Sales Engineer (Volunteer): presented PageScreamer at USDA, USDOJ, DOT, FAA, DOD bureaus among others.

·    Department of Justice (Security): Senior Project Manager - Involved as Senior Project Manager for developing and maintaining the award wining (Best Technology Award at FOSE 2001) Custom Grant Management System for the Department of Justice, a potential client of Crunchy Technologies. He was involved in requirements gathering, architectural / high-level design, and leading technical teams of around 40 people. Responsible for client interaction, project management, facilitating technology, configuration management and development. Managed around 40 – 50 people, provided strategic business solutions for e-Commerce. Environment: Solaris, Linux, LDAP, HTML, JavaScript, JSP, Servlets, EJB, LDAP, JavaBeans, XML, Oracle 8i, iPlanet Web Server, iPlanet Application Server.

·    Accenture (E-Learning) – - Involved as System Architect and later on as a Technical Project Manager for developing a suite of 35 online tools for Andersen Consulting. Architected all the tools in UML using System Architect 2001. Involved extensively in the requirements gathering and strategy development phase for all the tools. Extensive client interaction from around the globe and leading a highly technical team of around 30 developers added flavor to my career. Gained high reputation for delivering products on time and possessing a strong work ethic combined with a high commitment towards the core values of an organization. As a project manager nurtured strong team spirit and built a team capable of turning around all odds and make the impossible happen. Environment: Windows 2000, ASP, 

L, JavaScript, XML, VJ++, Visual Interdev, SQL Server 7.0 and Visual Studio.

·    EStaubach.com (Real Estate) – Involved as Senior Project Manager for developing a working prototype of an end-to-end highly transactional e-commerce site for e-Staubach. He was involved in requirements gathering, architectural / high-level design, and leading technical teams of 5 people. Responsible for client interaction, project management, facilitating technology, configuration management and development. System architect 2001 was used for architecting the system. This Quality project was delivered on time. Proposed an objective and creative strategy for evaluating the tremendous possibilities of e-business through the adoption of the correct Internet technologies and partnership network. Environment: Windows 2000, ASP, HTML, JavaScript, VJ++, SQL Server 7.0, Visual Interdev and Visual Studio, IIS, MTS.

·    elaborrates.com - Involved as a Senior Developer for developing an end-to-end e-commerce solution for elaborrates.com. Led a technical team of 5 people through the requirements gathering and architectural / high-level design. Responsible for client interaction, managing people, technical assistance, configuration management and development. Environment: UML, Rational Rose, J2EE (Java Beans, Servlets, JSP, EJB), Oracle8.1.6 and Formula One.

·    Technologies: UML, Rational Rose, Java 2, J2EE (Java Beans, Servlets, JSP, EJB), Oracle8.1.6, ASP, VJ++, IIS, SQL Server and various other 3rd party tools like Formula One, Rational Unified Process Methodology, Windows NT, Windows 2000(client), Sun Solaris, Windows 2000 Advanced server, ASP, VJ++, XML, Weblogic 4.5.1, iPlanet 6.0, IIS, Websphere, Oracle 8i, SQL Sever, Rational Rose, Microsoft Visio, VSS

PROJECT LEADER, IGATE Global Solutions, Bangalore, India, November 1998 to April 2000

Dresdner RCM Global Services (Finance): Project Leader - Established financial package

·    Led offshore development effort in Bangalore, India

·    Coordinated on-site team in San Francisco, CA

·    Project team lead for a group of 15 programmers on this extensive online financial transaction system. 

·    Technology Used: Continuus Configuration Management Suite, PowerBuilder 6.1

·    Environment: JAVA, J2EE (EJB, Servlets, JSP), XML, Oracle 8i, Lotus Notes, Oracle Forms, Oracle Reports, SQL.

SABRE (e-Travel): Analyst Programmer – Implemented Travel Base Generation American Airlines

·    Environment: JAVA, SYBASE, C using Visual Cafe.

IGATE Global Solutions: Analyst Programmer - Developed Sales Information Management System (SIMS), Procurement Procedure Request System, Performance Management System

·    Environment: Windows 95, Win NT4.0 and Lotus Notes 4.6, ORACLE 8i, Oracle Forms and Reports, SQL.

·    Training: Programming Concepts, Software Engineering, DBMS, SQL, Operating Systems, Windows SDK, COBOL, Mainframe, Object Oriented Technology, Programming in C, UNIX, PERL, Lotus Notes 4.6, Oracle 7.x, Developer 2000, and Quality.  Environment: Windows 95, Win NT4.0, Lotus Notes 4.6

·    Technologies: J2EE (EJB, Servlets, JSP), XML, Oracle 8i, SYBASE, C, Lotus Notes 4.6, PowerBuilder 6.0.

SYSTEMS ANALYST, DPS India Pvt. Ltd., Kolkata, India, May 1998 to November 1998

·    Analyzed and developed Library Management Software in a collaborative environment

·    Coded and debugged computer software applications

·    Successfully delivered programs on time and with quality

·    Technologies: Supernova, Oracle 8i, SYBASE, C, Lotus Notes 4.6, PowerBuilder 6.0.

 

COMMUNITY/OTHER:

·    Accessibility Focus Group, Washington, D. C. 2005 - Present

·    C2 Education – Tutor – Math, Physics and Chemistry.

PERSONAL:

·    Poetry: Editor’s Choice Award, International Society of Poets, November, 2005, 2007, 2009.

·    CERTIFICATIONS:

PMP	Sun Java 2 Enterprise Edition	Web Design Techniques
Lotus Notes 4.5	Object Oriented Analysis and Design	Web Logic 8.1
Tamino XML Server	Sybase	Oracle

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