Time Warner Cable Sample Resume Format in Word Free Download

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Sofia Cattunar

309 Lambeth Drive • Columbus OH 43001 • (614) 824-9876/614-716-1230 • email: sofia@yahoo.com

SUMMARY

Senior level Network Circuit Designer who is able to bring mission-critical project management, high-level technical troubleshooting, and cutting-edge data solutions to your business class service providers.

EDUCATION

Bowling Green State University, OH, Associate’s Degree, Business

Cisco Certification, CCNA (upcoming)

TECHNICAL SKILL SETS

·         11 years of Telecom/Cable Project Managing Experience

·         11 years of hands-on experience utilizing telecom-grade inventory and design systems (LEC/Telecommunication Provisioning Software Applications: Closetabs, Remedy, Granite, remote testing, ASR, Special Access, and Switch Access)

·         Configuration of and working with Foundry and Juniper switches and routers

·         11+ years in augmenting facilities related to telecom and cable (DS3, DS1, DS0, IMTs and transport facilities) to support traffic

·         In-depth knowledge of Layer 1/2/3 and Ethernet technologies

·         IXC, LEC, CLEC service market inter-connects, ordering, and installation

WORK HISTORY

12/08/08-11/03/11

Time Warner Cable, Columbus OH

Network Circuit Design Provisioner for Business Class

·         Interpret engineering orders in order to build 45 Point to Point, Internet, PRI and BGP circuits per month

·         Verify and validate information

·         Research circuits involved in change, disconnect, or new installation using appropriate databases for consistency and accuracy

·         Resolve discrepancies by contacting appropriate groups or escalating for technical assistance if unresolved

·          Assisted Time Warner Business Class to exceed their monthly quota’s of $100,000.00 in increased revenue

7/2/2007-12/08/08

Network Circuit Designer Provisioner

TekSystems, Dublin OH (Contractor for Time Warner Cable)

·         Responsible for the design and provisioning for L2 circuits

·         Liaison between Network Engineering Group and Time Warner Cable Business Class

·         Proactively pursue intervention and resolutions to potential service delivery issues prior to committed install date

·         Manage and maintain accurate status of assigned circuit orders

7/2006-7/2007

Wireless Telecommunication Technologies Specialist

Wal-Mart Inc, Columbus OH

·         Provided communication services to new and existing wireless customers

·         Promoted application-based solutions

·         Daily prospecting to maintain a robust sales pipeline

·         Sustained balanced sales productivity

·         Provided consultative customer service

·         Completed necessary business processes to ensure accurate service activation and billing

4/1999-7/2006

Network Growth Provisioner III

Qwest Communication, Dublin OH

·         Respond to internal customer regarding Telephony, order provisioning, port in and port out process and switch provisioning while meeting customer expectations

·         Responsible for completing 45 network growth  orders, disconnects, IMT and International circuits per month

·         Understands task dependencies and timing required to provide customer with a seamless installation.

·         Maintain customer records associated with the order process, including order status inventory and back orders

·         Keep coordinator/administrator advised of any operational issues with regard to the order management process.

·         Interact with all departments to ensure that all orders are completed correctly and in a timely manner.

·         Manage movement of all orders through various departments to meet internal customer’s needs and monitor all stages of implementation up to and through delivery.

10/1998-4/1999

Qwest Communications

Business Customer Service Rep II

·         Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. 

·         Informs customers about services available and assesses customer needs.

·         Handles/resolves customer problems related to product plans.

·         Completes, processes, and maintains applicable paperwork and records. 

·         Gathers information, researches/resolves inquiries and logs customer calls. 

·         Strives to resolve customer issues on the first call without having to transfer callers.

·         Follows escalation procedures as needed. 

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