Sales Operations Sample Resume Format in Word Free Download -->

Sales Operations Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Joy Martin
Transformation Executive   (832) 330-9876
Tomball, TX 77001              joy@gmail.com
                      
SUMMARY
Dynamic executive who exhibits the ability to manage and execute in a results oriented environment.  Innovative, creative, collaborative, and inclusive characteristics represent my 10 years experience at Fortune 1000s as a technologist, business consultant, and business transformation executive.
PHILOSOPHY
I am results oriented executive with a service focus who draws on past experiences to direct and build effective business programs and teams.  Results are tied to empowering people to be responsible and accountable. Operational excellence includes repeatable, predictable and consistent processes which reduce expense and enable margin growth.
WORK HISTORY
  • Shell Trading          10/2009 - Present
  • Hewlett-Packard Company (client)       12/2007 – 10/2009 
  • Shell Trading (client)         12/2006 – 11/2007
  • Hewlett-Packard Company (client)       01/2005 – 12/2006
  • BearingPoint, Inc         08/2004 – 01/2005
  • BMC Software, Inc         07/2000 – 07/2004
  • Federal Express Corp.         08/1997 – 03/2000
CAREER OBJECTIVE
I am looking for a position where I can lead, support, and transform technology, people and process.
NOTABLE ACHIEVEMENTS
  • Established a data reconciliation team at Shell Trading to validate data at table level, at GUI, and data from resulting exposure and profit and loss (PNL).
  • Established a Management of Change program at Hewlett-Packard Company for Partner Operations aligned with the software development lifecycle.
  • Spearheaded the knowledge transfer to form a customer support desk.  Project reduced run costs by 22%.
  • Reporting to the Global Data Manager at Shell International Trading and Shipping Company, led the business deployment of a $25M customer and vendor system.
  • Played an integral role in transitioning data integration support to Pune, India at BMC Software, Inc.
  • Completed MBA with specialization in Finance.
  • Led analysts and developers to roll out state of the art hub/spoke integration model at BMC Software, Inc integrating with Siebel CRM and Customer Support.
KEY COMPETENCIES
  • Able to work with others to assess and distill complex issues into key themes, priorities and messages
  • Able to support leadership in identification of key messages and presentation slides including speaker notes.
  • Act as a frank, honest, and loyal advisor
  • Track record of maintaining an extensive network within an organization and will proactively sense and communicate emerging issues.
  • Provides ad-hoc support and advice with critical issues and crisis management.
  • Coordinator and can assist with key meetings including precise meeting notes and can communicate and track follow up actions.
Management of Change   Project Management   Business Modeling
Business Communications  Standard Operating Procedures  Business Training
Financial Analysis   PMI     Operations Management
Six Sigma    ITIL     CMM and SDLC
Microsoft Project    Microsoft Office w/ VBA   ColdFusion/JQuery/AJAX
Siebel     Vignette    Oracle
J2EE      Web Services    SOA

Career History

Shell Trading           (10/2009 – Present)

Shell Trading, a network of companies, pursues best practice and manage risks associated with trading in a competitive environment. As a Sr. Business Analyst leading 6 staff, responsibilities encompassed delivery of interim processes utilized between Release 1 and Release 2 and reconciliation of the crude data conversion between legacy and “to be” for an Endur 9 implementation.

Accomplishments:
  • Established effort estimates to staff interim process writers, reconciliation analysts, and developers.
  • Interviewed and evaluated developers and analysts for reconciliation roles.
  • Established work breakdown for reconciliation effort.
  • Established data validation process for GUI utilizing Quick Test Pro and Quality Center (QC).
  • Communicated cross functionally to business and technical stakeholders the approach and plan for reconciliation.
  • Led reconciliation team consisting of 6 staff and contractors through the review and sign off of reconciliation design and technical delivery.

Hewlett-Packard Company (HP), SPO Americas Sales Operations    (12/2007 – 10/2009)

As the Change Manager with 4 staff, responsibilities encompassed maintenance of a document library, distribution of newsletter and alert communications, oversight of project planning, and implementation strategies reducing change disruptions to the Americas Sales Operation.

Accomplishments:
  • Transitioned key MoC project learning’s and practice to global MoC team located in Singapore realizing a low cost global delivery and deployment model for HP.
  • Developed training approach for consolidation of Customer Support Desk (level 1); transitions included 13 knowledge areas rolling into one support desk reducing run cost by 22%.
  • Refined MoC process to reduce number of Management of Change (MoC) human resources from 7 full time equivalents to 4 full time equivalents.
  • Managed MoC resources including project plan, people, and processes during four system upgrades, which resulted in operational changes and change impacts.
  • Performed change analysis and assessment to understand change impacts to the “to be” model.
  • Control and manage SharePoint and SupportPoint operational, process and support content comprised of 600 operational documents.
  • Led documentation process using Mercury Quality Center aligning reviews and updates of system documentation with the testing lifecycle. Considered business power user for Mercury Quality Center

Shell Trading           (12/2006 – 11/2007)

As a Sr. Consultant with 3 staff, responsibilities encompassed delivery and deployment of a customer/vendor system which integrated with all trading and back office systems, the communication approach and plan for the deployment, statement of work for business activities related to deployment, leading, organizing user acceptance testing, and the business escalation focal point after the deployment.

Accomplishments:
  • Established and executed business communication approach and plan for global data management project.
  • Deployed global data management project on time controlling and managing business realization and plan.
  • Established training approach, reviewed training content, and created training schedule for global data management project.
  • Managed, coordinated, and executed User Acceptance Test (UAT) for global data management implementation. User Acceptance Test (UAT) of TIBCO CIM customized for use with managing Shell Trading counterparty workflow and data. Backend technology included TIBCO Business Works, TIBCO EMS, and TIBCO adapters. End to end testing included TIBCO CIM, SAP, Nucleus, Endur and Financial Object’s Energy Credit. UAT participants included trading, contracts, credit, accounting, and data management personnel.
  • Supervised resource creating statement of work for business and IT cutover activities for SAP, Nucleus, Endur and Financial Object’s Energy Credit.
  • Updated Sarbanes-Oxley Act (SOX) user, company, and vendor data management controls and register. Worked with auditors until process and documentation was SOX compliant.
  • Participated in business analysis post software implementation establishing key performance indicators and process improvement recommendations for counterparty workflow.
  • Managed and set change expectations with stakeholders at the line and executive levels.
  • Acted as key business advocate with all levels of support to provide clarity, and consultation to ensure cohesion between business expectations and product delivery

Hewlett-Packard Company (HP), Siebel Americas Sales Operations   (01/2005 – 12/2006)

As a Management Consultant, I initiated a Management of Change (MoC) program, responsibilities encompassed socializing MoC approach and plan and instituting change processes to diminish change impacts for a major Siebel release impacting sales personnel, operations, and the partner.

Accomplishments:
  • Recognized key success factors (KSFs) in MoC for Siebel Partner Relationship Management (PRM) Program.
  • Organized repeatable change process with the goal of reducing the change impact to business operations and support. Managed MoC resources including project plan, people, and processes during two system upgrades, which resulted in operational changes and change impacts.
  • Established documentation process using Test Director aligning reviews and updates of system documentation with the testing lifecycle. Reduced all MoC effort by 4 weeks and eliminated rework by Subject Matter Experts.


BearingPoint, Inc, Technology Solutions       (08/2004 – 01/2005)

As a technology consultant, collaborated with client and other big five system integrators to integrate FedEx Kinko’s financials with the parent company FedEx Corp supporting the Sarbanes-Oxley Act (SOX). Delivered innovative and effective Business to Business (B2B) Integration with ADP’s ProBusiness exchanging payroll data at the lowest possible cost attaining the highest level of quality.

Accomplishments:
  • Performed re-engineering integration effort from Kinko’s financial system of Lawson to FedEx’s Financial Center of Excellence standard of Peoplesoft.
  • Managed and resolved conflicts arising from the exchange of files between different entities. Conflict resolution included establishing a “blame free” environment, walking the ladder of inference, garnering an understanding of the black box, and effectively communicating relevant observations about the process.
  • Transitioned knowledge to support management through functional and design documentation produced and maintained during the project.

BMC Software, Inc, Information Technology      (07/2000 – 07/2004)

As a business analyst and the lead integration developer I was involved in architecting, developing, and creating innovative solutions key to sustaining business advantages by aligning I.T. initiatives with business goals. Successfully engaged, managed, and monitored multi-faceted projects across teams, geographies, and cultures. Lead key personnel in projects ranging from EAI/Middleware solutions, J2EE, webMethods, Cold Fusion, Siebel, .NET, JavaScript, 
L, SQL, and etc.

Accomplishments:
  • Managed upgrade and cut-over activities for webMethods upgrade from 4.6 to 6.1 including 9 distinct application integration points, high availability cluster, and over 400 flow services.
  • Managed offshore team in Pune, India. Responsibilities included: interviewing, on-boarding, training, project/work initiation, gathering project status, and overseeing completion of activities.
  • Managed integrated Quality Assurance (QA) team for major integrated release. Tracked key statistics and created proposal for more efficient testing process.
  • Performed data analysis including modeling, mapping, and transformation in a data conversion/integration effort between Siebel, Oracle Financials, Vignette, Remedy, and Documentum.

Federal Express Corporation, Information Technology     (08/1997 – 03/2000)
Business Analyst and Systems Developer

Working within LHSD as a business analyst and systems developer, I developed, documented, managed, and programmed processes to support the Memphis, TN; Fort Worth, TX; and Newark, NJ hubs. This experience ranged from ISO 9001 audits to machine programming utilizing the C language. Special emphasis was given to web based applications including those written in JavaScript, Java, and PERL.

Accomplishments:
  • Developed solutions related to ERP and webmaster duties.
  • Developed software for printing 
  • USA Resume
  •  from overhead scanners. Code written in C and C++.
  • Developed web enabled system monitoring written in PERL, HTML, and JavaScript.
  • Managed and accountable for ISO 9001 audits.
  • Wrote “Book of Services” for Line Haul Division of IT.
  • Developed custom web based solution to account for IT assets

Education:

Sam Houston State University         (08/2003)
Master of Business Administration, Finance

State Technical Institute at Memphis        (12/1999)
Associates of Science, Component Programming
  • Member of Phi Theta Kappa Society, December 5, 1999.

Liberty University           (05/1997)
Bachelor of Science, Major: Religion; Minor: Business

Certification:
Project Management Professional (PMP) issued by Project Management Institute, PMI.     (07/2011)
Six Sigma Green Belt             (07/2011)

Confidential



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