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Alfrod Fidex
5721, R Fitu Samtar Rild, Apt 4411, Sinex,
Lertin, 88125
Phone: 551-661-8251Email: fidex.alfrod@hotmail.com
To
convert technology into Business by being a part of a promising enterprise,
thus enabling my personal growth along with that of the enterprise
SYNOPSIS
-
BE (Electronics)
with 6.5 years of experience in Avaya product family, Extreme and Polycom
Platforms , Project Planning , Vendor Management & Team Management in the
Contact centre IT sector.
-
Experience
of working on various high end telecom and networks product like Avaya 87XX, IP
telephony, CMS, IVR, Nortel passport, Symon SDA , audix, various Polycom and
Extreme products
-
Played
a pivotal role in completing ACD architecture for Infosys within the time
period and setting up new architecture.
-
Handled
several new projects and Ramp ups across multiple sites like Mumbai.
-
Skilled
in swiftly ramping up projects with competent skills and ensuring on time
deliverables.
CAREER HIGHLIGHTS
Orange Business
Services Consultant- Presales Since June’09
-
Currently working in the Manage Services
team who maintain the SLA part and various escalated issues using ITILV3. Too
extend provide the solution to customer after understanding the customer
requirements.
-
Vendor
managements for technical supports.
-
Provide
the team training and sessions for the various products, challenges,
structuring of the team.
AVAYA GLOBAL CONNECT LTD Sr. Engineer – RCTS Oct’07-June’09
-
Worked on the Club team who handle the major
customer accounts.
-
Resolving customer issues on technical
front with in the resolution time given to customers in their SLA’s
-
Primarily
handles the product like Avaya servers, voicemail systems, Reporting systems,
IVR, Video conferencing equipments.
-
Responsible
for Installation, account review, meeting SLA’s, Health checkups, Patch
managements, Backups, Upgradation, Arrangements for the onsite engineer
training and POC’s for new business.
-
Vendor
managements for technical supports.
INFOSYS BPO LTD Executive –
Technology Infrastructure group June’07-Sept’07
-
Worked
on the contact centre set up involving S8700 in IP connect configuration with
G650 Media gateways , AES server for CTI
events ,CMS R13 for reporting ,Nice perform for Quality monitoring and Symon
SDA wallboard
-
Second
level escalation point for any telecom issues related to Avaya S8700, CMS,
Nice, Symon and Nortel passport and intuity audix
-
Co-ordinating
with clients for setting up call flow set up for new processes and process ramp
ups also for trouble shooting outstanding issues on networks and call routing.
-
Liaison
with Different service providers to troubleshoot IPLC and DS3 link related
issues also co-ordinating with Different vendors to get the solutions on the
Escalated issues.
-
Responsible
for managing the team of System and network engineers.
IT SOURCE INDIA LTD. Sr.Telecom Engineer Feb’06-June’07
-
Outsourced
to Avaya Global Connect Ltd to Work in FOS team and later placed at TCS to work
as Team Engineer with the team of 4 engineers.
-
Was
responsible for daily administration and maintenance of S8700 G3R11 CMS R12,
Symon wall board
-
Was
responsible for creation of agent ID's, extension, hunt groups, VDN's, trunk
groups, etc
-
Was
also responsible for taking regular backups of Avaya CMS. and trouble shooting
daily issues on these devices.
HCL INFINET LTD. Voice Support Engineer Sep’05-Feb’06
-
Was
responsible for installation and after sales support for Ericsson EPABX,
voicemail systems, call logger and video conferencing equipments.
-
Job
profile also includes commercials as AMC collection and new hardware
initiative.
-
Worked
as a member of South Mumbai team.
-
Vendor
managements for technical supports.
ACADEMIA
BE
(Electronics) Datta
Meghe College of Engineering 2005 Mumbai University
IT SKILLS
Operating
Systems : Windows 2000, XP.
Languages : C,
C++, Linux.
Networks : Strong Knowledge of networking and Telecom fundamentals like
IP, TDM and VOIP.
Certification
: AVAYA certified Associates (ACA) exam with 78%
AVAYA certified
Specialist-Implement (ACS) exam with
80%
AVAYA certified
Specialist-Design (ACE) exam with
83%
Juniper Certification
(JNCIA-ER 98%; JNCIA-EX 98%; JNCIS-ER
96%)
Avaya Aura®
Fundamental Technology Assessment
Administering and
Maintaining Avaya Aura™ System Platform
Avaya Aura™ Midsize
Business Template Implementation and Configuration
APDS - Unified
Communications
Avaya Aura®
Communication Manager Design and Implementation
ACHIEVEMENTS
-
Rewarded
by AGCL for handling the Morgan Stanley team & completion of certification
target as well.
-
Rewarded
by AGCL for successful completion of TCS video endpoints up gradation across
India with the well execution of plan.
-
Rewarded
as Orange STAR PERFORMER OF THE MONTH for Exceeding Performance Expectations.
-
Rewarded
as Flash and Flair award for the month of Oct-Dec09 for successful completion
of multiple project in define timeline.
PERSONAL DETAILS
Date of Birth
: 4th April, 1983
Date :
Place : Signature
: Alfrod Fidex
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