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PROVAT SHARMA
55-35 57st Street Lansdel, DN 12510
Home: 525-402-5500 Cell: 510-202-5599 Email:
P.Sharma@yahoo.com
Objective: To find a challenging opportunity in the field
of Finance and Investments
Work Experience:
03/2009-11/2009 TD Bank, N.A. --- Assistant Branch manager Queens, NY
- Responsible for the leadership and performance
management of 20 FTE; Provided staff with tools and techniques to profile
clients effectively to uncover needs and maximize referrals.
- Guided branch through nationwide system
conversion, resulting in enhanced products and services for clients.
- Ensure seamless performance of branch service
operations through self-audits within compliance of US Federal regulations
and bank procedures.
- Develop a managed clientele of 300 by
relationship development and management, sales, referral sourcing and
technical product knowledge
- Analyze client’s needs and identified optimal
solutions based on current economic conditions, bank product concepts as
well as investment product knowledge and also integrating business
partners to assist in deepening relationships.
- Built a portfolio of $3 million in consumer
lending, $ 2 million in investments and brought in $6 million in new money
to the branch
- Directed and monitored installment loan payments,
check and ACH returns, wire transfers, overpayments and adjustments within
the department.
- Balanced general ledger accounts and completed
monthly reports.
02/2007- 03/2009 TD bank, N.A. --- Supervisor
Queens, NY
- Supervised; provided coaching, guidance and
leadership to entire branch containing 35 FTE. Monitored progress toward
branch goals; managed schedule and workload to ensure completions of
objectives. Reinforced service values through recognition of staff.
Assisted staff in developing and maintaining knowledge of company product
and service offerings.
- Managed daily operations, including opening and
closing the branch, branch overdraft decisions, signing bank checks and
ensuring compliance with applicable US Federal laws, regulations and
guidelines.
- Assisted senior management team in development,
implementations and reinforcement of branch sales plan.
- Interviewed loan applicants, decision loans,
ensured appropriate documents were processed within guidelines.
04/2006-02/2007 TD Bank, N.A. --- SR.
Customer Service Rep. Queens, NY
- Develop great rapport with clients by
providing them with excellent customer service.
- Acquired 150 new client relationships,
performed financial and service transactions efficiently.
- Referred investments, mortgage and
insurance referrals to maximize sales opportunities and client retention.
- Assisted management in daily branch
operations, coached tellers o increase referrals.
09/2004-04/2006 TD Bank, N.A. –Customer
Service Representative Queens, NY
- Established and solidified client’s relationships
by taking ownership of issues independently.
- Exercised all security and audit procedures to
minimize potential loss.
02/2002-09/2004 The Bank of New York---Head
Teller Queens, NY
- Managed teller-line in a high volume,
multi-teller environment.
- Calculated, balanced and reconciled cash drawers,
cash receipt records, spreadsheets and other records.
- Built, grow and mentor teller team; emphasized
close-knit team, teller turnover dropped 40%
EDUCATION:
- St.Johns University
- Franklin K Lane HS 1999 Brooklyn, NY
Computer Knowledge: MS Office Suite Pro, Word, Excel,
Encore, Lotus Notes, D-3000
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