Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Hartland Community college Bloomington Cisco Academy
Download Resume Format
Sofia Davis 309
N Western
Chicago,
IL 60001
Cell
312-593-1230
Sheree_
sofia@yahoo.com
Personal Summary
One
of my greatest qualifications is my ability to explain, communicate, and relate
to others. The integrity to deliver quality support in a professional manner.
In addition, I have a strong working knowledge of troubleshooting various
networking issues in diverse environments. Last, I’m a friendly out going
self-starter who loves new challenges.
Professional Summary
Operating Systems: Windows
NT, Windows 2000, Windows XP, Windows Vista, Cisco IOS.
Protocols/Hardware: RIP,
IGRP BGP, EIGRP, TCP/IP
In-depth knowledge of and experience with internet routing protocols; specifically BGP &EIGRP
In-depth knowledge of and experience with major router platforms; specifically with Cisco 37xx, 49xx, 65xx, 76xx, and 12xxx platforms also Juniper T series core routers. Excellent network analysis and robust troubleshooting skills.
In-depth knowledge of and experience with internet routing protocols; specifically BGP &EIGRP
In-depth knowledge of and experience with major router platforms; specifically with Cisco 37xx, 49xx, 65xx, 76xx, and 12xxx platforms also Juniper T series core routers. Excellent network analysis and robust troubleshooting skills.
Software:
Microsoft office suite, MS outlook, MS Share point, VISIO, Remedy
Employment History
AT&T, Arlington
Heights, IL April
2008-Feb 2011
Tier 1 Engineer
Single
point of contact for dedicated customers seeking technical assistance.
Proactively monitored customers connections utilizing sophisticated network monitoring tools.
Provided initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network equipment.
Ensured problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.
Used sophisticated tools to track all incoming and outgoing calls and tickets.
Supported Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Juniper T series core routers, Ascend Max Series Routers.
Supported network topologies such as: ISDN, Frame Relay, MPLS, T1, T3, DS3, ATM, OC-3 (Sonet), and xDSL.
Monitoring tools and ticketing systems used: Remedy, WFA tools, Netcool, Naviscore, EBTA, HP Openview and CiscoWorks.
Proactively monitored customers connections utilizing sophisticated network monitoring tools.
Provided initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network equipment.
Ensured problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.
Used sophisticated tools to track all incoming and outgoing calls and tickets.
Supported Cisco Routers, Cisco Catalyst Switches, Cisco Local Director, Juniper T series core routers, Ascend Max Series Routers.
Supported network topologies such as: ISDN, Frame Relay, MPLS, T1, T3, DS3, ATM, OC-3 (Sonet), and xDSL.
Monitoring tools and ticketing systems used: Remedy, WFA tools, Netcool, Naviscore, EBTA, HP Openview and CiscoWorks.
EZLinks Golf Inc,
Chicago, IL May
2006-April 2008
Implementation
Specialist/Technical Support Representative
Responsible
for installing POS hardware & training entire golf staff
Responsible
for supporting end users on the desktop, both internally and externally
primarily via the Helpdesk & desk side. Answering basic how to questions on
various windows software.
Responsible
for managing user accounts (add, deletes & modifications)
Basic and complex laptop and workstation configurations, installations and moves
Basic and complex laptop and workstation configurations, installations and moves
Advanced
router configurations(linksys & Cisco)
Hardware testing and diagnostics
Hardware testing and diagnostics
Tracked
all calls in Share Point
United States Navy,
Great Lakes, IL April
2001-Dec 2005
Sonar Technician
Completed
Naval Basic Training
Attended
two year Sonar Tech School
Growmark, Bloomington , IL
Y2K Project Manager
Manager
Corporate & Remote member cooperative Y2k project (3500 workstations) Collected
compliance information on Compaq and Panasonic hardware. Hardware upgrades
consisted of BIOS, Memory & hard drive expansion. Collected compliance info
Windows 95, office 97, Internet Explorer, PC anywhere and Backup Exec.
Supported users via help desk, PC any where, and desk side support. Used MS
Project as reporting tool.
Banc One, Chicago , IL
Netware4.11 Sub
Project Manager/LAN Admin
Managed
Netware 3.12-4.11 server migration (4 servers & 300 workstations)
Created
all accounts groups and naming conventions for new servers. Perfomed Y2K tests,
upgraded ram, BIOS, and hard drives. Team lead for the following rollouts:
Windows95
& NT4, Lotus notes, Office97. Used MS Project and Access as reporting
tools.
GE Capital Railcar
Services, Chicago , IL
Productivity Support
Specialist
Member
of Windows 95 rollout team. Hardware configurations: modems, printers, CD ROM
drives, memory upgrades, laptops, and Palm Pilots. Support and installation of
software includes:
Office
4.3, Office97, Netscape Navigator, FrontPage, Outlook & NetSoft/AS400.
Supported
users via helpdesk, citrix, and desk side. Tracked all calls w Support Magic
Database.
Education
Computer systems
Institute Chicago , IL
Network
Certified Professional Program
Lane Tech
Major:
Mathematics & science Chicago , IL
Download Resume Format
.JPG)
0 comments:
Post a Comment