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Payton  Worden

309 Pine St, Apt 5

Bellows Falls VT 05001

Home 802.463.9876 // Cell 478.213.1230

Payton.worden@gmail.com

SUMMARY           Electronics and Communications (SATCOM/TACSAT) Technician with 10+ years of progressive experience over a wide range of applications seeks new, challenging career in the communications industry. Most recently functioned as contract support to the New England Pilot Program (NEPP) for the National Weather Service. I have also served as a SATCOM/TACSAT Journeyman in the United States Air Force. I am qualified to install, maintain, and repair a large variety of sensor packages; as well as terrestrial and satellite-based communications equipment. Candidate is looking for an opportunity to expand experience and technical skills set.

EXPERIENCE

April 2007 – January 2011                      Dell Perot Systems, Inc.                                                                                           Silver Spring, MD

WX Systems Field Engineer

·        Perform regular maintenance of approximately 50 NOAA/NWS NEPP weather sites throughout northern New England distributed over 100,000+ square miles, including, but not limited to: emptying of precipitation buckets, cleaning of solar panels, grounds maintenance and checking of tower stability

·        Perform installation/removal of designated sites.

·        Ensure EPA and NWS guidelines are followed for the disposal of any and all hazardous materials such as propylene glycol antifreeze

·        Prepare regular reports documenting site status and current trouble ticket information as well as potential technical problems and possible solutions

·        Troubleshoot and repair of station functions including, but not limited to: communications via GOES satellite link, sensor function, power supply and distribution, proper logging and storage of sensor input data

·        Accurately track, report and audit expenditures incurred during required travel periods and submit within established timeline

·        Assist in project management/planning for special projects such as removal/relocation of established sites within the network. Assistance provided is determined by project needs and includes, but is not limited to: cost analysis, procedural development, implementation planning, equipment procurement and ensuring OSHA compliancy during operations

·        Establish and maintain solid professional relationship with associated Weather Forecast Offices (WFO) and site hosts within designated area of operation; ensuring that all needs within the scope of field personnel are met to customer satisfaction

·        Create and maintain technical reference library of all fielded equipment which includes system schematics, troubleshooting procedures, regular maintenance actions, etc.

November 2006 – April 2007                   Robert Half Technology                                                                                               Manchester, NH

Information Technology Contractor – Monadnock Community Hospital

·        Respond quickly to user service calls for a wide variety of issues; to include but not limited to: difficulty logging in, on-the spot training for software, wireless connection faults, and service of ancillary office equipment such as printers, faxes and copiers

·        Built standard image for new model computers and applied to all terminals. Tracked each build with custom database to ensure each unit was configured properly for receiving department

·        Repair and installation of printers, copiers and multi-function units

·        Assisted with implementation of Electronic Medical Record system with analyst team to identify and correct equipment and software compatibility issues

·        Troubleshooting of software inter-operability issues to allow for smooth work flow and ease of use

November 2000 – October 2006              United States Air Force                                                                                               Robins AFB, GA

Satellite/Wideband Systems Journeyman:

·        Possess six years of experience operating and maintaining $24M of tactical satellite/wideband communications systems to include, TRC-170, 100A, VSAT, LMST, etc.

·        Coordinated inspections and training on all equipment to ensure safe and reliable operation.

·        Performed fault isolation and correction to component level using TMDE resources.

·        Operated systems across C, X, and Ku-bands as mission requirements dictated.

·        Performed standard and special maintenance functions as required.

·        Assemble and disassemble equipment in the field under wide range of conditions to include antenna, power systems and other associated equipment.

Workgroup Manager:

·        Assigned by commander to fill position as shortfall in absence of normal AFSC based on prior experience and demonstrated skill. Responsible for the administration of LAN for 170+ users at duty station.

·        Created and managed work order database to provide accurate and prompt information to technicians in the field and reduce response time for outages.

·        Led project to recover equipment listed as non-serviceable to provide greater access for customers. Saved an estimated $100K in procurement costs.

·        Skillfully maintained computer hardware and peripherals for 120+ workstations to include upgrades and repairs.

·        Provided on-site and phone technical support for a wide range of issues including, but not limited to, network access, Windows XP, Microsoft Office 2003, connectivity and general operations inquiries.

·        Designed and implemented large-scale configuration and distribution system for new workstations, allowing for total replacement in 25% of anticipated time frame.

·        Analyzed and corrected fault with newly deployed imaging software in the absence of proper technical documentation. Permitted faster, more accurate analysis of real-time data for site defense at forward deployed facility.

·        Handpicked to participate in planning and implementation of base-wide e-mail server migration from MS Exchange 5.5 to MS Exchange 2003 for the 5^th Combat Communications Group and establishment of Regional Distribution Center.

First Line Supervisor:

·        Charged with ensuring assigned personnel receive necessary on-the-job training to meet Air Force Job Qualification Standards; as well as providing support for Career Development Courses.

·        Functioned as crew chief for ten technicians; directed regular daily operations with no shortfalls and provided vital information to superiors at regular briefings.

·        Responsible for helping to encourage development of the “Complete Airman” through leading by example, fostering team work, encouraging community involvement, and correctly applying disciplinary techniques when required.

May 1996 – September 2000                    Bay Resources, Inc.                                                                                                              Orlando, FL

Site Coordinator/Technician

·        Managed all service and engineering events in assigned coverage area and coordinated shared resources with satellite braches for large-scale projects.

·        Received, scheduled, tracked and closed all job tickets for each event; levels of service ranged from printer repair to full network installation and upgrade.

·        Ordered, received, and shipped warranty and new purchase items for Orlando branch; maintained in-house inventory at zero variance.

·        Acted as customer service representative for service and engineering branch; ensured expectations were exceeded by performing random follow-up surveys with customers.

·        Assigned to perform service and repair or PCs and printers brought to office for warranty repair in addition to Site Coordinator duties.

RELATED             Satellite Communications Systems                       Customer Service                                     Technical Writing

SKILLS                 Terrestrial Communications                                   Electrical Distribution                              Integrated Circuits                                Microprocessor Systems                                        Logic Systems                                          Network Administration                                PC/Printer Repair                                                      Electrical Generation                                System Maintenance                                Administration                                                         Quality Assurance                                   System Repair                                Component Repair                                                   Advanced System Troubleshooting    Problem Solving           Cabling                                Digital Logic Circuits                                               Fiber Optics                                              Troubleshooting          AC/DC Circuits                  Solid State Devices                                                  Maintenance Scheduling                        Technical Research     Team Building                 Mass Instruction                                                     Wireless Communications                      Erection Systems

EDUCATION

2014                        Bachelors of Science in Information Technology with focus in Networking and Telecommunications

                                (In progress, Current GPA 3.91)

2005                        Air Force Training Course, focused course on training principles, management, and implementation

2005                        Airman Leadership School, Six week course to develop leadership and management skills

2002                        Career Development Course, Six volume self-paced written course combined with eighteen months extensive on-the-job training

2001                        Satellite/Wideband Apprentice School, 720 hours intensive training on LOS, TROPO, and SATCOM principles and operations, multiplexing, network infrastructure, bandwidth management, grounding systems, and telemetry systems

2001                        Electronics Principles, ten week training covering AC/DC motors, electrical circuits, test equipment, integrated circuits, and soldering

2000                        USAF Basic Training Course

1994                        Keene High School – Keene, NH 

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