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Celia Munns
309 S. Cobble Creek Rd Apt #14E
Salt Lake City,
Ut. 84001
celie.munns@gmail.com
801-512-9876
OBJECTIVE
My ultimate goal is to find a career in which I can continue learning
and excelling.
EDUCATION
- Currently
attending Salt Lake Community College – Major: Physics
·
GPA:
3.73
·
Groups:
Phi Theta Kappa, International Honors Society
ACCOMPLISHMENTS
- Created a
Process Manual/ Help File for Fannie Mae and Goldman Sachs internal Help
Desk
- Was awarded Unisys’ Silver Recognition
award and Trail-Blazer award
- A+, Net+ and MCDST MCP Certifications
- DOD Secret Security Clearance
AREAS OF EXPERIENCE
- Ten years of technical support, five
of which was Internal Help Desk
- Six years of managerial experience in
the IT field
- Technical consultant for the Fannie
Mae implementation team
SKILLS
- Extensive experience in all Microsoft
Windows operating systems (desktop and server)
- Solaris Unix / GNU Linux= RHEL and Debian based
desktop and server distributions
- Extensive experience with Microsoft Office 2003
and 2007
- Citrix: Three Years
·
Performed
basic and advanced support. Provided training for 30+ people
- Remedy case tracking system: Four Years
·
Performed
training for 40+ users. In depth reporting and analytics for incident and
problem management in an Enterprise environment.
- Lotus Notes: Five Years
·
Performed
full support for users in multiple Enterprise environments.
- Microsoft Exchange: Three Years
·
Have
supported basic user management in an enterprise Environment.
- Active Directory: Five Years
·
Have
performed account maintenance and account management in multiple Enterprise
environments
- VPN: Cisco, OpenVPN, Netgear box VPN: Four Years
EMPLOYMENT HISTORY
Goldman Sachs,
Salt Lake City January
2010 to Present
Unix
Specialist (contractor)
I support 5000+ Solaris/RHEL hosts and 15,000
users in the Securities division of Goldman Sachs. I support NIS and NFS
administration, correct account problems or system issues from the Jr. Unix
Administrators and work with the Senior Unix Administrators to insure the
systems are stable and available for the Firms business. Training and taking
questions from the general help desk in Unix.
SAIC, Stockton Ut. February
2011 to Present
Systems
Administrator
Provide support to the Department of
Defense, Deseret Chemical Depot systems. Built and maintained Windows 7 images
and upgrade the facilities computers from Windows Vista to Windows 7. Install
network cabling, monitor and move servers and build and deploy desktop
computers. Assist with standard Help Desk roles.
CSS Corporation,
South Jordan
October
2008 to January 2010
Team
Lead – Netgear
Manage a team of
up to 60 people supporting Netgear’s business line of networking products. Perform
desk side support for employees on common issues in a Windows environment.
Coordinate between CSS Corp. and Netgear Inc. advanced technical issues,
escalations and policy changes. Assist in hiring of new technicians and
insuring they meet minimum qualifications for network troubleshooting.
Midwife College of Utah, Salt Lake
City
March 2008 to October 2009
IT
Admin
Manage and
maintain all of the schools internal and employees’ computer systems and
servers. Research and implement new technology to increase productivity for the
schools employees including implementing a VPN server to assist telecommuting
employees in accessing MCU’s databases.
Unisys Managed Service Centre, Salt Lake City
May 2005 to October 2008
Team
Lead – Fannie Mae
Performed tier 3 support
for a helpdesk consisting of 20 to 35 technicians for Fannie Mae’s internal
Help Desk where we supported their employee’s, management. Performed or
assisted with new hire training or new product training to the help desk and
wrote technical documentation for internal processes and applications. Perform
problem analysis to insure and improve Fannie Mae’s internal infrastructure.
Also perform all desk side support for the Salt Lake helpdesk including imaging
desktops and laptops, configuration, installation and repairs.
Official
Third Party Training Received
Microsoft Windows
XP, Vista, Server 2003 and 2008 Longhorn
Microsoft Office
Lotus Notes
Networking: Basic,
intermediate and Advanced support
Web programming:
HTML, CSS
Dell Computer
support and service: OptiPlex, Inspiron and Latitude
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