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Daisy Fery

                                                                            309 Richmond Ave SE, Salem, OR  97001

         503.763.1230          503.910.9876       

e-mail: daisy@yahoo.com

Areas of Expertise

Accounting Methods for Information Technology

Capacity Planning and Rate Modeling

Information Technology Project Management

Budget Development in complex IT organizations, Biennial budget of  $35 million.

Contract Negotiation, IT Purchasing Formal and Informal Process and Solicitations, Personal Services Contracting

Enterprise Change Management – Process and Implementation

Data Center Operations Management

Team, Workgroup and People Facilitation

Results and Accountability Driven

Strategic Planning – Practical Long and Short Term          

System Analysis and Business Process Workflow

Information Technology Audit and Controls

Information Technology Security

Business Line Development and Product Marketing

Compliance of Federal, Sate and Local Rules, Laws and Policies

Enterprise Disaster Recovery and Business Continuity

Policy and Procedures Development

Customer Service Oriented and Driven

All components for technical/professional staff supervision

Application Development, Life Cycles

Experienced Developer of Leverage Plans

Multi-Platform OS and Hardware Experience

Industry Experience:  Education, Health Care, State and Local government

Education

Masters of Education, Oregon State University, Corvallis, OR.  Course work in Adult Development and Training

Business and Management Information Systems

Bachelor of Science, Business Administration, Oregon State University, Corvallis, OR.

Major:  International Management.  Minor:  Behavioral Science

Bachelor of Science, Education, Office and Information Technology and Communications Endorsements, Oregon State University, Corvallis, OR.

SANS Security Essentials Boot Camp, 44 hours,  Corvallis, OR  April 2010 – 50 Hours

Project Management – Completed State of Oregon Certification in Project Management-from the Project Management Institute – 100 Hours

Current Work Experience

Learning Ladder/SKEF, Salem OR                      SES Math Tutor                                       August 2011-Present

Contacted families in Salem Keizer School District about tutoring programs available. Performed home visits to collect applications and provide materials regarding tutoring programs. Prepared individualized materials for 6^th, 7^th and 8^th graders for math tutoring, instruct via handbook, group demonstration and 1:1.10 students  20 hours per week.

CCDG, Salem OR                          Board of Directors – Treasurer/Controller                    April 2010-Present

Member of 7 member elected board that performs strategic and operational support to the Cherry City Derby Girls organization.  Manage all fiscal transactions regarding sales, merchandise sales and collection of member dues and insurance. Produce quarterly and annual financial reports and IRS forms, Event planning and marketing for event, contact review with other league for travel games, policy and procedure development and league fund raising via sponsorships and a public events.   Electronic PHP bulletin board administrator for members as an internal communications mechanism.  150 Active Members

State of Oregon, Salem OR      Technology Manager/Security Officer/Business Liaison       June 2006-June 2011

Program and services management and supervision of 29 staff thru contractors and subordinate mangers and team leads to provide information technology services.  Providing Desktop, Messaging and Remote access service to agency employees  and several boards and commissions and the Governor's Office. Agency included diverse business units with over 200 mission critical applications of various sizes.  Operating as a fee for service unit for 1200 accounts.  Additional services include Audio and Video Conferencing, Collaboration tools, and training.  Experience also includes being the Information Security officer for the agency for 2 year and the agency liaison with the State Data Center for hosting services for over 4 years.  Position Duties: IT procurement/contracting, budget and rate development, help desk standards and processes, project management, business and financial analysis, auditing, risk management and mitigation, problem solving, application solutions execution, change management and service level management and cross division stakeholder groups. Supported customers in 23 locations within Salem.

 

Hollywood Entertainment, Wilsonville, OR      Sr. Business Analyst/Internal Auditor January 2004-June 2006

Member of Corporate Applications group that support 2700 Hollywood Video and 600 GameCrazy stores thought out the US. Includes, Payroll, HR, Accounting, Finance, Inventory, Distribution, Sales, and Marketing. Completed analysis of Canadian payroll rules and regulations as Movie Gallery stores through the US and Canada are integrated into the centralized integration of IT, and Payroll for both organizations.  Work with point-of-sale staff to ensure store personnel could enter time and produce accurate pay stubs.   Worked on the team to convert data from PeopleSoft to an outsourced payroll entity for both Movie Gallery and Hollywood Entertainment stores.

u Wrote use case of Canadian versus American payroll rules for application developers in with payroll team

u Provided test cases for store personnel

u Documented and presented POS processes for employees to data transmission and accuracy to third party payroll     processors

u Documented and evaluated security and risk profiles or data storage, data transmission, data accuracy via Wilsonville and test stores, followed up management and payroll staff  changes in process for handling errors.

u Evaluated the processes and procedures used to store, retrieve, transport and dispose of information assets (backup, offsite storage, hard copy/print data) to determine whether information assets are adequately safeguarded.

u Developed business continuity plans via store and data tranmission to payroll processor

Marion County, Salem, OR                                                                                        HIPAA Project Manager                                                            January 2003-May 2003

Identifying HIPAA compliance of Marion County departments and determine those that are out of compliance. Document non-compliance, made recommendations and developed implementation plan for corrective actions.

u Development of project charter and scope, task plan, budget, risk assessment, interview tool for county staff

u Project Execution

u Documented policy and process of safeguarding individual customer or staff protected health information against the Privacy section of this federal act.

u Reviewed non-health department business/operating processes, policies and contracts with vendors providing services to Marion County where they would have access to protected health information.

u Produced a gap analysis report and recommendation document to meet these privacy requirements for each department. 

u Developed privacy training and IT security for staff and delivered training to staff

 

State of Oregon,  Salem, OR              Operations Manager – Data Center                July 1999- January 2003

Supervision and management of 24x7x365 data center operations providing managed hosting services to over 120 state-agencies on three platforms – OS/390, UNIX/Solaris and Windows/SQL Server, and Desktop support.

¨   Managed Help Desk to include policies, procedures, standards and operations – 12 indirect staff and 3 direct staff

¨   Managed Burns Archive Center to include policies, procedures, standards and operations – 3 indirect staff

¨   Developed budgets for all purchases, rate development for data center services, billing and accounting methods.

¨   Wrote service level agreements, memos of understanding and inter-agency agreements to deliver a product/service and meet customer expectations.

¨   Wrote, reviewed and monitored HW/SW Contracts, Personal Service Contracts, Maintenance Contracts

¨   Developed security rules and policies for physical and access security – Mainframe, Open Systems, LAN/Desktop

¨   Developed technology proposals/recommendations to implement a standard or policy or start a project, project management and execution through entire life cycle.

¨   Developed strategic plans to outline technology directions and developed new lines of business and services

¨   Reviewed standard operating procedures and developed responses to incident reports and corrective actions ISO9001

¨   Responding to audit requests and findings from internal and external auditors.

¨   Developed enterprise change management process and procedures for changes to hardware, software or network.

¨   Relationship Management: Consulted/Assisted customers to answer questions about data center services and billing, development of projects to improve the quality of technologies at the customer site

¨   Marketed Data Center services to agency administrators, IT managers and other public entities

Major projects completed:

¨        GGDC Y2k Recovery Plan

¨      Data Center Consolidation

¨      Burns Archive Center, Program Manager

¨        Outsourcing Data Center Printing to DAS, Publishing and Distribution

¨        Disaster Recovery RFP  - Cross Agency- Author

¨        Oracle Taskforce:  Financial Transaction Processing – Cybercash, I-Payment, Payport

¨        SFMS DataMart – Fiscal and Strategic Planning  - version upgrade problemsGGDC Financial Management Process  - Budget and Rate Development, Billing Application and Forecasting Rate Impacts, standardized detail reporting

¨        Enterprise LAN and Desktop Outsourcing and Brokering with TekSystems

¨        Service Level Agreements – cross-platform

Department of Human Services, OIS, Salem, OR           Technical Project Lead         March 1999-July 1999

Procurement of inventory tool and services to identify, inventory, analyze and remediate DHS division and program personal computer hardware, operating systems, software and user-developed files for date issues.  Reviewed requests for proposals (RFP) and development of evaluation tool to score RFP responses, evaluation of vendor responses to proposal, coordination of resources to create a non-production test environment for vendor to prove their response to the RFP, development of DHS-wide deployment plan to inventory PCs and file servers within a 60 day time span. Coordinated with communication experts, division coordinators, DHS information systems LAN and WAN technical experts and Help Desk staff for deployment plan.  Development and maintenance of Projeect Tracking Database.  Use

of Sybase Database and Access to produce reports based on divisional membership. Reporting the results of the inventory tool to division coordinators so that they may determine which identified information systems technologies are mission critical and have date impact issues. Post-deployment remediation of user-developed database and spreadsheets.   Deployment consisted of 120 DHS branch offices and buildings, 157 file servers and 6000 personal computers.

 

Fairview Hospital & Training Ctr, Salem, OR      Dir. of Information Services       November 1996-March 1999

Management and support of agency technology need for a 24/7 health and lifecare facility for clients with developmental disabilities. Administration LAN consisting of six file servers, 6 routers and 300 workstations/personal computers, with over 600 users, management of various levels of technology resources in Client/Server environment, information access and distribution, agency-wide equipment support, hardware/software inventory, management of AS/400 mini-computer connection and application services through workstations and terminals with connection to DAS and DHS mainframes and file transfer.

¨       System analysis and design, LAN and e-mail administration, PC installation and support, Help Desk

¨       Database development, maintenance and design, querying, scripting, and reporting for critical business functions. 

¨       Multi-application support and hardware troubleshooting. 

¨       Purchase of hardware and software, vendor research and contracting

¨       Budget preparation and tracking

¨       Technology planning and standards development and implementation, agency-wide reporting standards developed

¨       Network design and infrastructure changes to support different technology needs

¨       Supervision of technical support staff and word processing department – 5 direct and 5 in-direct

¨       Developed training lab and computer applications training from curriculum development to instruction and training of other trainers.

¨       Provided helpdesk services to all staff—troubleshooting, ticket tracking, escalation and field support for staff.

Additional Skills:  Strong Background in Public/Governmental Accounting, Costing and Budget Development, Information Technology Chargeback and Accounting, Capacity Planning and Business Process Analysis, Auditing, Risk Assessment and Disaster Recovery. Trained teacher, small business consultant, Database design and development. Expert MSOffice Suite user, Public Speaking and Training

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