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Maya Miller

309 Lockwood Road

South Salem, NY  10001

914-533-9876

maya@hotmail.com

PC Support Specialist

Objective:  Offer the highest level of hardware and software support, and recommend cost-effective upgrades to the IT department, by utilizing 12 years experience troubleshooting hardware, software and network issues in Windows and MAC environments. 

EXPERIENCE:

3/2008 to 10/2010 – Trading Systems Support—Schonfeld Tools: Norwalk, CT

 

Administrator of network in Branch office of major day-trading firm.  Maintained all Dell work stations running Windows XP and local servers (Server 2003), and administered updates of proprietary trading software.  Installed new network switches and servers.  Supervised hardware upgrades including memory configurations over the entire corporate network (600+ users).

• Provided all help desk support for 30 full-time traders, as well as phone support for remote traders trading over the corporate VPN.  This included support of Schonfeld trading software, as well as Reuters applications and the Bloomberg terminal.  Supported Office 2003 with all updates including the Office 07 compatibility packs, and set up all Outlook email accounts on the exchange server, with complete network security.

• Prepared weekly technical report for the support group based on topics discussed at the tech’s meeting.   Prepared monthly report summarizing all Windows updates for the XP work stations.  In addition, maintained Dell server running MS Windows Server 2003 with all account data for the Norwalk site using Active Directory.

 

 

9/2006-12/2007 – PC Technician—CompuCom Systems: White Plains, NY 

·         Supported 75-user network at Chubb Insurance Company in White Plains, New York. This included running a tape backup of all data on a daily basis, imaging IBM PCs and laptops, managing inventory, and doing desk side support where needed.  Help desk support of MS Office XP, Lotus Notes.  

 

·         Provided repairs to servers at the White Plains site, including rack mounting of new equipment and repairs such as new system boards and power supplies.  Did off-site warranty repairs on HP, IBM, Xerox and Dell equipment for other insurance companies in this region. This included support of HP Laser jet printers, as well as Xerox solid-ink color printers.  Monitored calls with the Clear Vision reporting system. 

• Data recovery specialist: provided data recovery of drives rendered unreadable by various forms of malware, as well as malware removal where drives could not be reimaged.  Clients included attorneys and municipal offices. 

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Maya Miller, Page Two

       2001-2006 - Independent Consultant: PC Help Desk and Internet Marketing

      

             Assignments included:

 

·         Performed branch-level upgrade for JP Morgan Chase with new Dell Pentium IV PCs running proprietary applications under the supervision of Banc One, Columbus, Ohio.  Project included data backup, imaging of teller and platform workstations, and wiring of PIN pads and currency counters to the new PCs.  As project progressed, was appointed project supervisor for several branches (Barbeau Agency for Insight: 2006).

·         Represented Hewlett-Packard in support of all workstations and printers at headquarters of JP Morgan Chase Bank.  Assignment included break/fix and installation (imaging) of new workstations.  Helped to set up complete on-site repair station, and was certified to order parts from Dell, HP and IBM.  (Computer Merchant: 2004).

·         Assisted in the upgrade of 400-user network at Mt. Kisco Medical Group (MKMG) from Novell 3x to Win 2000 server. Project included imaging new Dell machines, and installing Medical software designed to run on a Citrix server.   (Mount Kisco Medical Group:2001)

 

11/1998 to 12/2000  Network Field Technician--ComPath, Inc: Norwalk, CT

Ground floor consulting and support of early broadband users on TCP/IP networks provided by major cable companies including Cablevision, RCN and AT&T.  Installed broadband systems and trained new car dealers and other retailers in effective use of internet marketing systems.   

                                                                    

2/1998 to 11/1998 -- Desktop Support Specialist--Hudson Software: Thornwood, NY

• Provided extensive phone support for several major test generators, as well as other educational and medical software products.  Assisted in installation and testing of beta software and preparation of resolution log book; installed and tested new hardware and printers on in-house Novell network.

                                                                                                                                               

EDUCATION AND CERTIFICATIONS: 

Pace University, Pleasantville, NY: Computer Science minor, BBA in Marketing.

ComPath, Bloomfield, CT: Network Field Technician Certification, 12/98.

COMPTIA: A+ Certification (hardware), 2001 revision; (software) 2003 revision.

TECHNICAL SKILLS

Operating Systems:  Windows XP Professional, Vista, Windows 7; Ubuntu Linux

Applications:  MS Office 03/07, Reuters, Bloomberg, TradeVision, eSignal

Networking:  TCP/IP, Windows Server 2003; Active Directory

Security: McAfee, Symantec Endpoint, Get Data Back for NTFS, others.

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