Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Payton Phelps
payton@yahoo.com
562-900-9876
CAREER SUMMARY
Motivated, organized telecommunications manager with 15 years of experience in implementation of new services, network analysis, network monitoring, network engineering, project management, project implementation and network operations. Extensive management experience employing a variety of analytical, organizational, advisory and leadership skills building teams and managing engineering and operations departments. Proven proficiency in managing projects and services from initial conceptualization, proposal, cost analysis and design through full operational implementation in multi-departmental large enterprise environments with full cost recovery through chargeback.
Strengths include:
Product Development
Enterprise Applications
Financial Services
Business Process Improvement
Systems Integration
Telecommunication Management
I.T. Infrastructure Management
Strategy & Architect Management
New Technology Management
Project Management
Vendor Management
System Integration
Software Selection/Testing
Resource Management
System Analysis
Project Cost Estimation
Executive Level Presentations
Business Process Design
Contract Negotiations
Disaster Recovery
Personnel Development
EMPLOYMENT HISTORY
ACS, Inc. (Affiliated Computer Services) North Hollywood, CA 2005 2010
Telecomm Manager, ACS 2008 - 2010
Telecomm Manager for ACS on the Disney account developing new products and services including detailed cost-benefit analysis, service level agreements and pricing solutions for ACS Telecomm services.
Designing, pricing and marketing new and complex services and product offerings to key Disney stakeholders (Director and VP level interface) for ACS on the Disney account. Building operational support teams and implementing complex Telecomm products and services within the Disney Enterprise.
Bridging gaps between management, engineering and the customer in the creation and rollout of new products and services for ACS on the Disney account.
Key point of contact for cost recovery on multiple services offered by ACS. Responsible for monthly count and cross-reference of port counts, phone counts, equipment counts and user counts for a variety of services implemented with full cost recovery in many cases with direct pass-through of cost recovery from ACS to Disney Telecomm to Disney Business units.
Negotiating vendor service agreements and pricing with enterprise-class vendors for Telecomm products and services. Reviewing and standardizing service level agreements supporting ACS service offerings for new Telecomm services adopted by Disney.
Working with various engineering disciplines (wireless, internet, infrastructure, voice and data networks) developing holistic technical, operational and financial modeling for new services related to small site VoIP implementations, UPS sizing, Catalyst 4500, Catalyst 6500, F5 load balancers, McAfee IPS, Cisco UCCX, Additional Cisco phone types; Cisco VoIP services including Mobility, CER and CUPS/CUPC driving over $2 million/yr in new revenue for ACS
Participated in initial design review and scoping of VoIP products and services for Disney Vacation Club Hawaii.
Voice Engineering Manager, ACS 2006 - 2008
Voice Engineering Manager for ACS on the Disney account managing the activities of 6-10 Voice Network Engineers and Project Coordinators. Well-versed in engineering and managing complex, technical solutions and providing detailed business analysis in enterprise environments.
Intimately involved in all aspects of ACS' $32 million Cisco IP Telephony offering to Disney. Participated in contractual negotiations, development of the scope and architecture of Disney's enterprise VoIP solution.
Specified hardware and quantified revenue justifying purchases of first $9 million of hardware for Disneys nationwide rollout of VoIP including ISR Routers, UPS, switches, phones, cluster servers, VG224s, CER, Mobility, CUPS/CUPC, UCCX and rollout of Unity voice mail on Nortel PBX.
Assembled the team and scoped staff, training, procedure and policy necessary for the successful implementation and operational support of new Telecomm products and services.
Flown to Florida to participate in the scope, design, engineering and initial implementation of the VoIP network for ABC TV station (WPVI) in Philadelphia.
Continued to recruit, compensate, carry out performance reviews, organize training and development as well as administer other organizational issues in coordination with HR and upper management.
Voice Operations Manager, ACS 2005 - 2006
Voice Operations Manager for ACS on the Disney account managing a staff of 30 voice technicians and administrative personnel providing nationwide support for Disneys Nortel-based voice network comprised of almost 100 PBXs providing service for 300 voice circuits and 45,000 voice stations serving Disney clients nationwide.
Managed day-to-day operations, SLAs, ticket resolution and multiple network projects including development of project plans and timelines for successful completion of the upgrade of some 30 PBX's and 25 voice mail systems.
Provided guidance and support for the organization and staff during the outsourcing transition from Disney to ACS and through leadership changes of four different directors while with ACS.
Disney Worldwide Services Burbank, CA
Network Specialist 2000 2005
Network Specialist in the LAN/MAN-West group providing second-level operational support for Disneys Burbank/Glendale Metropolitan Area Network maintaining more than 30,000 ports on 275 devices in more than 40 locations supplying data networking services to Consumer Products, Film and Corporate clients.
Successfully managed FY 2005 project with $910,000 budget to research, specify, purchase and implement replacement of end-of-life Cisco equipment. Provided planning, projection and design support for the combined 2004/2005 project which swapped out $1.6 million of Cisco gear over two years while re-purposing approximately $475,000 worth of Cisco gear. Researched Cisco end-of-life bulletins and compared against existing inventory to plan budget for $1.8 million in purchases through 2008.
Established Cisco IOS and CAT/OS configuration standards for all enterprise network equipment, and gained consensus with worldwide Disney Telecomm departments
Project Manager for successful development of an internal chargeback system working on system concept, design, proposal and implementation interfacing with programmers, IT Business Planning group, and IT Finance and Telecomm VPs. System accurately tracks port usage and recovers $ 4.4 million in costs associated with approximately 180,000 access layer ports providing service to Disney businesses worldwide.
Project manager for team that successfully crafted a multi-departmental support model for deployment of IP Telephony by Disney Worldwide Services. Worked with Disney IT Telecomm managers and Cisco and Nortel personnel to incorporate Cisco and Nortel internal best-practice for IP Telephony implementations.
Project Lead for implementation of Tomorrowland network infrastructure to support SAP including set-up, testing, cabling, configuration, and deployment of complex network in the Burbank Studio Data Center. Pioneered implementation of new wiring documentation utilizing 7500 cable
USA Resume
to direct the efforts of 7-10 cabling contract staff while ensuring compliance with complex business requirements.
Project Lead for implementation of Studio Data Center core Cisco 6509 switch-routers. This project included the migration of routing for 14 VLANs and over 300 mission-critical hosts serving Disney internal clients worldwide from Disney's Headquarters Network Data Center with no down time for any individual VLAN. Provided configuration, documentation, and training support for the extensive changes made to the Studio Data Center Switch Infrastructure growing the port density of the Studio Data Center 300% in three months time.
Sempra Energy/Southern California Gas Company Monterey Park, CA
Network Engineering Advisor/Project Manager 1995 2000
Project manager for Y2K replacement of Crosscomm bridges with Cisco 2500/4500 series routers in 51 sites throughout Central and Southern California. Coordinated appropriate downtime with client groups and ensured minimal impact to various business applications. Interviewed, hired and provided work supervision for 5 full-time contractors.
Advanced to a Project Management position for the implementation of Sempras Corporate Secure Remote Access System including supervising and providing work direction for six full-time contractors as well as documentation, and training for remote access support. Negotiated service level agreement and support model involving multiple managers in multiple groups within the Information Services Department.
EDUCATION
California State University, Fullerton Fullerton, CA
Bachelor of Arts degree in Liberal Studies - with Honors
Minor degrees in Pacific Rim Studies and Business.
SPECIALIZED TRAINING
Cisco Certified Network Administrator - CCNA
Completed the following Cisco Training courses and specialized coursework in the following technologies:
Introduction to Cisco Networks Advanced Cisco Networking
QoS (Quality of Service) IP Telephony
Troubleshooting Cisco Networks SNA Administration
ATM Networks
University of California, Los Angeles - Extension Los Angeles, CA
Professional Certifications in:
Data Communications Management
Microcomputer/LAN Support
Completed additional IT management coursework at UCLAØ
Motivated, organized telecommunications manager with 15 years of experience in implementation of new services, network analysis, network monitoring, network engineering, project management, project implementation and network operations. Extensive management experience employing a variety of analytical, organizational, advisory and leadership skills building teams and managing engineering and operations departments. Proven proficiency in managing projects and services from initial conceptualization, proposal, cost analysis and design through full operational implementation in multi-departmental large enterprise environments with full cost recovery through chargeback.
Strengths include:
Product Development
Enterprise Applications
Financial Services
Business Process Improvement
Systems Integration
Telecommunication Management
I.T. Infrastructure Management
Strategy & Architect Management
New Technology Management
Project Management
Vendor Management
System Integration
Software Selection/Testing
Resource Management
System Analysis
Project Cost Estimation
Executive Level Presentations
Business Process Design
Contract Negotiations
Disaster Recovery
Personnel Development
EMPLOYMENT HISTORY
ACS, Inc. (Affiliated Computer Services) North Hollywood, CA 2005 2010
Telecomm Manager, ACS 2008 - 2010
Telecomm Manager for ACS on the Disney account developing new products and services including detailed cost-benefit analysis, service level agreements and pricing solutions for ACS Telecomm services.
Designing, pricing and marketing new and complex services and product offerings to key Disney stakeholders (Director and VP level interface) for ACS on the Disney account. Building operational support teams and implementing complex Telecomm products and services within the Disney Enterprise.
Bridging gaps between management, engineering and the customer in the creation and rollout of new products and services for ACS on the Disney account.
Key point of contact for cost recovery on multiple services offered by ACS. Responsible for monthly count and cross-reference of port counts, phone counts, equipment counts and user counts for a variety of services implemented with full cost recovery in many cases with direct pass-through of cost recovery from ACS to Disney Telecomm to Disney Business units.
Negotiating vendor service agreements and pricing with enterprise-class vendors for Telecomm products and services. Reviewing and standardizing service level agreements supporting ACS service offerings for new Telecomm services adopted by Disney.
Working with various engineering disciplines (wireless, internet, infrastructure, voice and data networks) developing holistic technical, operational and financial modeling for new services related to small site VoIP implementations, UPS sizing, Catalyst 4500, Catalyst 6500, F5 load balancers, McAfee IPS, Cisco UCCX, Additional Cisco phone types; Cisco VoIP services including Mobility, CER and CUPS/CUPC driving over $2 million/yr in new revenue for ACS
Participated in initial design review and scoping of VoIP products and services for Disney Vacation Club Hawaii.
Voice Engineering Manager, ACS 2006 - 2008
Voice Engineering Manager for ACS on the Disney account managing the activities of 6-10 Voice Network Engineers and Project Coordinators. Well-versed in engineering and managing complex, technical solutions and providing detailed business analysis in enterprise environments.
Intimately involved in all aspects of ACS' $32 million Cisco IP Telephony offering to Disney. Participated in contractual negotiations, development of the scope and architecture of Disney's enterprise VoIP solution.
Specified hardware and quantified revenue justifying purchases of first $9 million of hardware for Disneys nationwide rollout of VoIP including ISR Routers, UPS, switches, phones, cluster servers, VG224s, CER, Mobility, CUPS/CUPC, UCCX and rollout of Unity voice mail on Nortel PBX.
Assembled the team and scoped staff, training, procedure and policy necessary for the successful implementation and operational support of new Telecomm products and services.
Flown to Florida to participate in the scope, design, engineering and initial implementation of the VoIP network for ABC TV station (WPVI) in Philadelphia.
Continued to recruit, compensate, carry out performance reviews, organize training and development as well as administer other organizational issues in coordination with HR and upper management.
Voice Operations Manager, ACS 2005 - 2006
Voice Operations Manager for ACS on the Disney account managing a staff of 30 voice technicians and administrative personnel providing nationwide support for Disneys Nortel-based voice network comprised of almost 100 PBXs providing service for 300 voice circuits and 45,000 voice stations serving Disney clients nationwide.
Managed day-to-day operations, SLAs, ticket resolution and multiple network projects including development of project plans and timelines for successful completion of the upgrade of some 30 PBX's and 25 voice mail systems.
Provided guidance and support for the organization and staff during the outsourcing transition from Disney to ACS and through leadership changes of four different directors while with ACS.
Disney Worldwide Services Burbank, CA
Network Specialist 2000 2005
Network Specialist in the LAN/MAN-West group providing second-level operational support for Disneys Burbank/Glendale Metropolitan Area Network maintaining more than 30,000 ports on 275 devices in more than 40 locations supplying data networking services to Consumer Products, Film and Corporate clients.
Successfully managed FY 2005 project with $910,000 budget to research, specify, purchase and implement replacement of end-of-life Cisco equipment. Provided planning, projection and design support for the combined 2004/2005 project which swapped out $1.6 million of Cisco gear over two years while re-purposing approximately $475,000 worth of Cisco gear. Researched Cisco end-of-life bulletins and compared against existing inventory to plan budget for $1.8 million in purchases through 2008.
Established Cisco IOS and CAT/OS configuration standards for all enterprise network equipment, and gained consensus with worldwide Disney Telecomm departments
Project Manager for successful development of an internal chargeback system working on system concept, design, proposal and implementation interfacing with programmers, IT Business Planning group, and IT Finance and Telecomm VPs. System accurately tracks port usage and recovers $ 4.4 million in costs associated with approximately 180,000 access layer ports providing service to Disney businesses worldwide.
Project manager for team that successfully crafted a multi-departmental support model for deployment of IP Telephony by Disney Worldwide Services. Worked with Disney IT Telecomm managers and Cisco and Nortel personnel to incorporate Cisco and Nortel internal best-practice for IP Telephony implementations.
Project Lead for implementation of Tomorrowland network infrastructure to support SAP including set-up, testing, cabling, configuration, and deployment of complex network in the Burbank Studio Data Center. Pioneered implementation of new wiring documentation utilizing 7500 cable
USA Resume
to direct the efforts of 7-10 cabling contract staff while ensuring compliance with complex business requirements.
Project Lead for implementation of Studio Data Center core Cisco 6509 switch-routers. This project included the migration of routing for 14 VLANs and over 300 mission-critical hosts serving Disney internal clients worldwide from Disney's Headquarters Network Data Center with no down time for any individual VLAN. Provided configuration, documentation, and training support for the extensive changes made to the Studio Data Center Switch Infrastructure growing the port density of the Studio Data Center 300% in three months time.
Sempra Energy/Southern California Gas Company Monterey Park, CA
Network Engineering Advisor/Project Manager 1995 2000
Project manager for Y2K replacement of Crosscomm bridges with Cisco 2500/4500 series routers in 51 sites throughout Central and Southern California. Coordinated appropriate downtime with client groups and ensured minimal impact to various business applications. Interviewed, hired and provided work supervision for 5 full-time contractors.
Advanced to a Project Management position for the implementation of Sempras Corporate Secure Remote Access System including supervising and providing work direction for six full-time contractors as well as documentation, and training for remote access support. Negotiated service level agreement and support model involving multiple managers in multiple groups within the Information Services Department.
EDUCATION
California State University, Fullerton Fullerton, CA
Bachelor of Arts degree in Liberal Studies - with Honors
Minor degrees in Pacific Rim Studies and Business.
SPECIALIZED TRAINING
Cisco Certified Network Administrator - CCNA
Completed the following Cisco Training courses and specialized coursework in the following technologies:
Introduction to Cisco Networks Advanced Cisco Networking
QoS (Quality of Service) IP Telephony
Troubleshooting Cisco Networks SNA Administration
ATM Networks
University of California, Los Angeles - Extension Los Angeles, CA
Professional Certifications in:
Data Communications Management
Microcomputer/LAN Support
Completed additional IT management coursework at UCLAØ
Download Resume Format
.JPG)
0 comments:
Post a Comment