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LILLY CAULEY
309 Edison St. NE
Blaine, MN 55001
763-767-9876
lilly@msn.com
SUMMARY
Experienced Telecom
Management and Technical Support Professional recognized for strong creative
problem-solving skills, customer service savvy and the willingness to do what is
necessary to satisfy customers and exceed their expectations.
PROFESSIONAL
EXPERIENCE
Telecom
Systems Administrator 07/2007 – 12/2010
Rothe Development, Inc (Contracted by US
Air Force Reserve, 934 Air Wing) Minneapolis, MN
·
Project management and coordination of large
move and installation projects.
·
Secondary installation and repair of analog
phones, Meridian Phones, Meridian PBX Recent Change Translations, Cisco Switch
Installations, Ethernet CAT5 LAN Drops, Fiber Systems, DS1 and DS3 Optical Media
Converters, Adtran 750/850 Digital Loop Carriers, CSU/DSUs and HDSL/DSL/DS0/DS1/DS3
circuits.
·
Installation, maintenance, feature
programming, data base administration and system administration of the Callware
Technologies, Callegra UC (VoIP), Voice Mail System.
·
Administered and audited long distance access
and usage for the 934Air Wing.
·
Supervised overseas and information switchboard
operators. Provided government overseers with labor and material job estimates.
Provided annual and impromptu training, detailing new procedures and
technologies.
·
Assisted site manager with administrative and
contract modification duties.
Account
Executive 2006
Integra Telecom St. Cloud, MN
·
Created business
opportunities to generate revenue. Established relationships and partnerships
with local land developers, property managers and PBX system installation
companies.
·
Cold called small,
mid and large scale businesses. Presented potential customers with sales
proposals to improve their bottom line and maintain outstanding service levels.
·
Provided
consultation services pertaining to potential and existing customers’ local,
long distance and data services needs.
Manager
Network Operations and Technical Support 1998 - 2006
QWEST Communications Minneapolis, MN
·
Lead a staff of 35 highly skilled Senior and
Lead Technical Support Engineers and two Occupational Data Specialists who
provided Final Tier Technical Support throughout a 14 state region.
·
Functioned as the Single Escalation Point of
Contact for Qwest’s Special Service Technologies on all installation and
maintenance critical issues.
·
Provided technical expertise, consultation,
training, test plans, and job aids to enable network support of existing and
new products and services.
·
Provided technical support for a variety of customer
facing transport technologies including Digital Loop Carrier (DLC) systems,
DS3, HDSL, DS1 and DS0 circuits, ISDN, Centrex VoIP, DSL, VDSL and E911 systems.
·
Promoted and initiated continuous improvement
processes to improve service levels resulting in increased customer
satisfaction.
Lilly Cauley
Page 2 of 2
PROFESSIONAL
EXPERIENCE (Continued)
Consultant
- Technical Support 1994 - 1998 U S
WEST Communications Plymouth, MN
·
Provided final tier technical support on
fiber systems, Synchronous Optical Network Systems (SONET) and Digital Cross
Connect Systems.
·
Performed network operational performance audits,
certified First Office Applications and resolved many vendor equipment, chronic
and escalated service problems.
·
Completed pre-sale engineering assignments
for Fortune 500 companies.
·
Provided “world class” support for Self
Healing SONET Systems supporting DS1, DS3, Ethernet, and concatenated SONET
drop networks.
Technical,
engineering and supervisory positions pre 1994
Northwestern
Bell
St. Paul, MN and Omaha, NE
·
Functioned as the Single Point of Contact for
Minnesota’s Engineering Department on projects involving New Data Technologies
and First Office Applications.
·
Provided ongoing Engineering Support for the
following data services: ISDN; Switched Network56 (Data Switching); SS7
Network; X25 Packet; 3M Trial for Metro Ethernet; Northwest Airlines’ Trial for
Optical Ethernet; Mayo Clinic Trial for Switched DS1 Fractional; MRI for
Switched DS1 Trial; Control Data Corporation’s OC3c Video ATM Trial; and Self Healing
Network Services.
·
Provided DC, AC and Emergency AC power
maintenance guidelines.
MISCELANIOUS
Aviation Electrician’s Mate Second Class United
States Navy Served 6 years
Active Secret Clearance
Expired
MN Board of Electricity - Power Limited License (PL09996 - Exp 11/01/2007).
EDUCATION
·
Successfully completed Cisco CCNA
training. Currently pursuing certification.
·
Successfully completed coursework
in General Studies at Normandale Junior College,
University
of Nebraska - Omaha, and the University of Minnesota.
·
Successfully completed coursework
in Electronics at St. Paul Technical College
·
Numerous vendor-specific
equipment and system classes
COMMUNITY ACTIVITIES
Board of
Directors, District 10 Minnesota Amateur Hockey Association
Past Board
Member and President Blaine Youth Hockey Association
Past Board Member Blaine/Spring Lake Park Athletic
Association
Advertising Sales
Manager
BYH Magazine and Newsletter
Director-Boys
Traveling Baseball Blaine/Spring Lake Park Athletic
Association
Head or Asst Coach at
various levels for Anoka, Blaine, and Spring Lake Park Youth Hockey
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