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309 Gardner Park Dr.
Gastonia,
NC 28001
|
jada.caudle@gmail.com
704-219-9876
|
Jada Caudle
Employment
Experience
NASCENT Technology
Support Technician
11/2011 – Current
§ Learned a new system of computer kiosks designed for
trucking/railway companies.
§ Gained valuable
networking experience configuring kiosks for remote operation.
§ Performed QA on
kiosks to ensure all systems went out without any issues still remaining.
§ Performed technical support over the phone to resolve any issues
that occurred in the field.
§ Worked in a team environment to help my coworkers and learned from
them when they helped me.
§ Created and edited internal documentation to ensure documents could
be followed without question.
§ Outlined procedures on how to fix issues and created a dictionary of
terms used by the company.
Office Depot
Technology Sales Specialist
10/2010 – 07/2011
§ Selling and upselling
computers to the general public.
§ Troubleshooting customer's
computers and finding the right solution for the customer.
§ Working in a team environment
so everyone can be successful.
University of North Carolina at Charlotte –
Environmental Assistance Office
Intern
01/2009 – 04/2009
§ Edited the EAO website and office
correspondence.
§ Created an EAO newsletter for
small businesses about recycling old computer equipment.
§ Edited the EAO newsletters
released during my internship for grammar and readability.
§ Volunteered for various
EAO-related events outside of normal working hours.
University of North Carolina at Charlotte – Information & Technology
Services Intern
09/2008 – 11/2008
§ Researched and designed a Project
Management Methodology for departmental projects.
§ Coded a skeleton web-page as
a template for a Project Management Methodology website.
§ Worked with Project Management
Professional, Mr. Pierce, to write the methodology.
Interlink Internet Services
PC Technician
04/2002 – 08/2003
§ Built computers to the
customer's specifications, and sold computers to the general public.
§ Repaired computers for
businesses and customers both in-store and at their homes and offices.
§ Packaged computers and
computer parts to be shipped to customers with on-line orders.
§ Performed technical support
for internet service customers over the phone.
Education
University of North Carolina at Charlotte
English Major with minors in Technical Writing, Film, and American
Studies.
§ Graduated cum laude in
the Spring of 2009 with a 3.5 GPA.
Parkwood High School
General Education
§ Graduated with a North
Carolina Scholar's Degree.
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