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Maya Goodall
309
Shepherds Ridge
|
(281) 493-9876
|
Houston,
Texas 77001
|
maya@yahoo.com
|
TECHNOLOGY MANAGEMENT LEADER – SOFTWARE APPLICATIONS
Leader in Information Technology Management with demonstrated ability to
develop and implement cost-effective software solutions that drive
organizations to improve their core businesses.
Extensive experience in developing and executing technology projects
across all aspects of the project life cycle – initiation, planning, execution,
control and closure. Skilled at
translating business needs into technical specifications and leading project
teams to implement programs to meet business needs in the areas of Customer
Relationship Management and Knowledge Management Systems, including PeopleSoft,
Microsoft Dynamics, Siebel, and Oracle
Knowledge (Inquira). Proven ability to
develop requirements, complete project design documentation, and communicate
project expectation that has produced business driven projects delivered on
time and within budget. Accountable,
resourceful, and flexible executive, known for building and leading
multi-disciplinary teams that work together to overcome obstacles and achieve
goals. Qualifications include:
· Project Management
- PMP Certified
· Architecture and Design
· Business Analysis/Scope Development
· Cost Forecasting & Control
· Employee Training
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· Cross Functional Team Management
· Productivity Improvement
· Process & Performance Optimization
· Program & Project Leadership
· Customer Experience Management
· Knowledge Management
· MS Project
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· PeopleSoft CRM 8.8, 8.9, 9.1
· Oracle Knowledge (Inquira)
· Microsoft CRM 4.0 – SFA
· Siebel 2000, 7 SFE
· Web Application Development
· MS Visio
· MS Team Foundation Studio
|
PROFESSIONAL
EXPERIENCE:
HALLIBURTON - Houston ,
Texas
Lead, Landmark Support Applications, Business
Systems and Technology
Technical lead of a five person team responsible
for the delivery of configuration, customization, and operational support of
PeopleSoft CRM and Oracle Knowledge (Inquira) for the Halliburton Software and
Asset Solutions division. Current duties
include iteration cycle management, technical architecture and design as well
as operations management.
Major Accomplishments :
- Project lead to reduce the
number of physical servers in the HSAS Landmark application environment by
half, reducing operational cost back to organization by at least 15% for
the year 2012.
- Technical Lead and
development manager for the upgrade of PeopleSoft CRM 8.9 to 9.1. Led a four person team in the creation
of fit-gap analysis, re-application of customizations, upgrade passes,
documentation, testing and delivery of upgraded system, including new
security integration with Oracle Identity and Access Management. Project Manager of extended team during
the project’s initiation and planning phases.
- Technical lead for the
upgrade of Inquira Search and Information Management systems to
8.1.3. Worked with vendor and
offshore development team to deliver upgraded system with additional
enhancements including a full update to the system’s facet structure. Worked to ensure costs were in budgeted
amount.
- Project lead for various
PeopleSoft enhancement cycle projects that included additional
customizations to the 8.9 CRM environments as well as an detailed plan to
upgrade the CRM environment to the 9.1 release. Planning including the development of
project charter, project management plan, time and initial cost estimates. The delivery of each cycle was on time
and within budget estimates.
- Project Lead for the upgrade of a multi-division/regional
implementation of Microsoft Dynamics CRM (Sales) system – version 3.0 to
4.0. Worked with business owners to
ensure project timeline could be met. Delivered project on time, allowing company to manage business
more effectively by providing accurate sales opportunity forecasting
across entire company.
Maya Goodall
Page Two
PROFESSIONAL
EXPERIENCE (Continued):
- Project lead for the move and rebuild of three
production systems to a new data center with only six weeks’ notice. Responsible for the planning and
delivery of over 24 new servers 200 miles from the existing center. Project for all three moves completed on
budget and on time.
- Project Lead for $1.4 million Inquira Intelligent
Search Implementation for Halliburton HSAS division. Responsible for the
delivery of a customized knowledge management system to help deliver new
business processes and reduce call time to Landmark Division Customer
Support. Managed team to customize
and implement
- Project Lead for the transfer of PeopleSoft CRM Production and Staging
systems from Houston, Texas to new data center facility in Dallas,
Texas. Responsible for the ordering
of five new servers and the move of six existing servers before hurricane
season peak to ensure less risk of outage and disaster recovery fail
over. Worked with Procurement,
Networking, Database Management, and Storage Management groups to order
hardware, install new hardware and operating systems, database systems for
move. Managed PeopleSoft system
administrator and development team to install and pre-test application on
new hardware before move. Completed
move with downtime of only 4 hours for PeopleSoft users, which allowed Landmark to continue
onshore/offshore development and testing without disruption to normal work
day/work hours.
- Project Lead for
the design of a Knowledge Centered
Support (KCS) business system for the Landmark Division support organization. Collaborated with Senior Support Manager
and Support team to determine project scope and requirements, evaluate
vendors, and make vendor recommendations, assisting organization in developing
presentation and supporting documentation delivered to Executive
Management Team, which resulting in being awarded $1.4MM in funding needed
for this project. Awarded
Landmark Division Legal/HR/IT Employee of the Year for leadership role
played in this project.
- Project lead for various projects to development and
implement improvements to PeopleSoft CRM system that made system more
useful and productive for its 1500 internal and 5000 external users. Prioritized enhancement needs,
determined time estimate needs; created project plan and project
documentation to ensure scope limit and realistic delivery date. Produced system changes that included
user testing and sign-off of system modifications 10% under budget, saving
company $7,500. Enhancements
created greater productivity with company’s new business model, saving
approximately $15K. Received
Halliburton “MVP” awards for these endeavors.
Pan American Communications, Houston , Texas
Application Developer
Responsible for application development
in Notes R3 and R4 environment (R3 and R4 Certified) that included Lotus Script
agents, Lotus Script Buttons, Navigators, User Defined Sort Columns, Layout
Regions, Environment Variables and Work-flow processes. Other duties included requirements gathering,
scope preparation, training, and testing materials.
Advanced Business Information Systems - Houston , Texas
Application Developer
Responsible for
Lotus Notes and Web application development, Lotus Notes Server installation on
NLM and NT servers, Lotus Notes client installations for Windows 3.1, NT 3.5
Workstation, and Windows 95 clients using Netbios, SPX and TCPIP protocols.
Other duties included web application development using HTML and Javascript, as
well client training courses for CC:Mail and Windows 3.1.
EDUCATIONAL
BACKGROUND:
PMI Project Management Professional
Certification, 2010
M.B.A., Technology Management, University of Phoenix,
Online. (2002)
B.B.A., Management, Hardin-Simmons University , Abilene , TX
HONORS & AWARDS:
2008 Runner Up,
Landmark Division HR/IT/Legal Employee of the Year
2007 Landmark
Division HR/IT/Legal Employee of the Year
2005 Nominee
Landmark Division HR/Legal/IT Employee of the Year
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