Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Anna Noa
(714) 396-9876
anna@hotmail.com
Objective To obtain an entry level position where I can utilize and expand my knowledge
and skills in a company with advancement options.
Experience
Time Warner Cable Help Desk Associate - Lead 09/08-05/11
• Provide solutions to the customer base by answering elevated customer calls regarding high-speed internet, digital phone and cable service.
Educate and offer new products and services on every call; Up-sell products and services.
Coordinate, track, and research support issues until resolution of problem.
Resolve complicated or difficult customer problems which have been referred or unresloved.
Use working knowledge and effective communication of cable equipment, cable modems, computers, and accessories to assist.
Process and review repair tickets.
Perform additional clerical functions including: sending and receiving calls/service tickets, create fax and e-mail communications.
Assist co-workers and aid in coaching of other CSR's.
Maintain a positive work atmosphere by behaving and communicating in a manner that works well w/ co-workers, supervisors, and customers.
Time Warner Cable Technical Support Dispatcher 09/07-09/08
• Perform daily routing of field service work orders.
Manage technician routes to ensure customer commitments are met (i.e. install and service calls).
Assist field personnel with completing scheduled appointments within designated time frames and ensure that management are kept informed of potential problems.
Contact appropriate technicians to resolve system/plant outages, following established procedures.
Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures.
Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed.
Log and disseminate information regarding plant down (planned or unplanned) to all appropriate field and customer contact personnel.
Trojan Professional Services Customer Service Rep 04/06-09/07
• Research dental benefits for dental offices nationwide in order to create and online database for clients to access patients benefit information.
Call Center handling high volume of incoming calls
Answer calls from dental office clients receiving patients information in order to research benefits, while abiding by HIPPA guidelines.
Oversee benefit plans for Special Clients assigned to me.
General office: filing, faxing, data entry, copy service.
Verizon Wireless Operator 03/05-04/06
• Directory assistance call center.
Provide phone numbers and addresses to wireless customers.
Lo-Key Productions Office Assistant 10/99-02/05
• Provide information to clients regarding services rendered.
Send and receive mail.
General office: filing, faxing, copy and phone service.
Order and receive production equipment.
Education
David Starr Jordan High School
Long Beach, CA.
• General Education
Advanced computer applications
Typing 3-4
Skills
Computer literate: Microsoft office applications- Word, Excel, Access, PowerPoint. Type 55 wpm. 10 key by touch. Excellent communication skills - Verbal and Written. General office. Data Entry. Able to multi-task. Call center experience handling high volume of calls. Excellent customer service skills.
(714) 396-9876
anna@hotmail.com
Objective To obtain an entry level position where I can utilize and expand my knowledge
and skills in a company with advancement options.
Experience
Time Warner Cable Help Desk Associate - Lead 09/08-05/11
• Provide solutions to the customer base by answering elevated customer calls regarding high-speed internet, digital phone and cable service.
Educate and offer new products and services on every call; Up-sell products and services.
Coordinate, track, and research support issues until resolution of problem.
Resolve complicated or difficult customer problems which have been referred or unresloved.
Use working knowledge and effective communication of cable equipment, cable modems, computers, and accessories to assist.
Process and review repair tickets.
Perform additional clerical functions including: sending and receiving calls/service tickets, create fax and e-mail communications.
Assist co-workers and aid in coaching of other CSR's.
Maintain a positive work atmosphere by behaving and communicating in a manner that works well w/ co-workers, supervisors, and customers.
Time Warner Cable Technical Support Dispatcher 09/07-09/08
• Perform daily routing of field service work orders.
Manage technician routes to ensure customer commitments are met (i.e. install and service calls).
Assist field personnel with completing scheduled appointments within designated time frames and ensure that management are kept informed of potential problems.
Contact appropriate technicians to resolve system/plant outages, following established procedures.
Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures.
Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed.
Log and disseminate information regarding plant down (planned or unplanned) to all appropriate field and customer contact personnel.
Trojan Professional Services Customer Service Rep 04/06-09/07
• Research dental benefits for dental offices nationwide in order to create and online database for clients to access patients benefit information.
Call Center handling high volume of incoming calls
Answer calls from dental office clients receiving patients information in order to research benefits, while abiding by HIPPA guidelines.
Oversee benefit plans for Special Clients assigned to me.
General office: filing, faxing, data entry, copy service.
Verizon Wireless Operator 03/05-04/06
• Directory assistance call center.
Provide phone numbers and addresses to wireless customers.
Lo-Key Productions Office Assistant 10/99-02/05
• Provide information to clients regarding services rendered.
Send and receive mail.
General office: filing, faxing, copy and phone service.
Order and receive production equipment.
Education
David Starr Jordan High School
Long Beach, CA.
• General Education
Advanced computer applications
Typing 3-4
Skills
Computer literate: Microsoft office applications- Word, Excel, Access, PowerPoint. Type 55 wpm. 10 key by touch. Excellent communication skills - Verbal and Written. General office. Data Entry. Able to multi-task. Call center experience handling high volume of calls. Excellent customer service skills.
Download Resume Format
.JPG)
0 comments:
Post a Comment