Technical Asstistant Centre Support Engineer Sample Resume Format in Word Free Download -->

Technical Asstistant Centre Support Engineer Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Sofia Purkayastha
309 East Autumn Court
Collegeville, PA 19001
e-mail: sofia@yahoo.com
Ph: 484-971-9876(r)
484-363-1230(cell)
------------------------------------------------------------------------------------------------------------------------------
OBJECTIVE:
To secure challenging and rewarding position with career advancement potential as IT help Desk/Technical Support specialist and obtain opportunity to utilize my technical expertise in the field of networking technologies.

CAREER PROFILE:
Highly motivated professional with a passion for continuously broadening and deepening knowledge in business, engineering and technology ,excellent customer communication skills, an intense business focus and a successful team player. Proven ability to interpret, analyze, troubleshoot and resolve technical problems with a minimal amount of supervision.By effective communication with the clients and IT personnel,translated business needs into technology requirements that support the company’s business objectives.

SUMMARY OF QUALIFICATIONS:
Six years of hands-on experience in IT industry in:
l Administering and monitoring internal and remote linux servers.
l Diagnosing and resolving technical problems in a multi user environment.
l Installing and supporting Microsoft Windows XP/7/Vista workstations..
l Installing, configuring, upgrading server hardware, operating systems and software applications.
l Installing and configuring DNS,DHCPand VPN servers.

SKILL SETS:
l Operating Systems: Linux, Windows7/XP,VISTA
l Networking/Routing protocols: TCP/IP, RIP,OSPF
l Networking Technologies: Firewall & VPN,DNS,DHCP,NFS, SNMP
l Hardware: Dell , IBM,INTEL
l Network Devices: Catalyst Switches, Routers, Access Points
l Programming languages: C,C++,PERL,PHP,HTML,UNIX shell scripts, SQL
l Applications: Microsoft Office Suite -Excel, Word, Access, Outlook, PowerPoint,Visio

INDUSTRY CERTIFICATIONS:
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)


EMPLOYMENT EXPERIENCE:
Technical Specialist Mediaguide Inc, King of Prussia, PA 11/2005-Date
l Provide technical assistance both in-house and remote customers on installing, configuring and troubleshooting Mediaguide’s software products like MusicMonitor(Music monitoring software) Artist Monitor and SeeSpotRun(Ad verification software)
l Administer, maintain and troubleshoot around 300+ remote linux servers running Mediaguide’s software on a 24/7 rotational on-call support.
l Implement software upgrades as and when required.
l Assist System administrator with tape backup of internal and database servers.
l Take calls and e-mails from customers on a daily basis, interpret the issues they are having using various log files and work with the software developers to resolve the issue to the customers satisfaction in a timely manor.
l Work with the network administrators to resolve any hardware and software issues in the field.
l Use bug -tracker to assign, resolve and keep record of all trouble tickets in a very organized manor.
l Perform various administrative tasks like adding and deleting users, setting up Windows desktop/laptop for new employees, installing various software needed by internal staff , diagnosing and troubleshooting various end user issues in a well organized and detailed manner on a daily basis.
Technical Asst. Centre Support Engineer, International Network services,Exton PA 06/04-12/04
l Provided technical assistance to remote customer sites on installing, configuring and troubleshooting INS’s software products like IPcontrol ,Netcontrol and ImageControl .IPcontrol is a next generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IP Address management while ImageControl is a DOCSIS firmware management system-a highly scalable tool that streamlines the process of upgrading and maintaining firmware on DOCSIS devices.
l Took calls and emails from customers, interpreted the issues or questions, investigated the issue and then worked with the customer to resolve the issue or answered the question to that customer’s satisfaction.

l Identified and documented recurring issues and presented to development team for possible solutions.

l Participated in the quality assurance cycle of the software product, which involved installing the software and then operating it to make sure that all advertised functions work as expected.

l Prioritized work quickly in order to deal with the most pressing issues, yet still kept all customers satisfied with the overall level of support they were receiving.

l Suggested/Implemented innovative idea's to improve the helpdesk process.

l Trained new clients right from setup to testing of the software product.

l Used Track-it (an e-support ticketing system) to assign, resolve and keep record of all trouble tickets.

Cisco Engineer Wyeth Pharmaceuticals,Great Valley,PA 05/2004-06/2004
Worked as a consultant for a 2-month project for Wyeth Pharmaceuticals whereby my responsibilities included:
l Supervision and maintainence of Wyeth’s WAN networks including Point-to-Point,ATM and Frame Relay links at various locations all over the world.
l Maintaining and updating all network changes,hardware and software inventory,contact personnel information in a well organized and detailed manner on a daily basis.
l Ensuring Cisco routers,network switches,hubs etc are operational at all times.
Adjunct technical trainer/instructor (MCC-CTI, Philadelphia) 05/2003-12/2003

l Facilitated training to all levels of technical personal on various aspects of networking and system administration, programming languages like C, C++ ,Unix shell scripts and perl.

l Made assessments for technological upgrade of network hardware and software implementations.

Education:
Bachelor of Engineering in Electronics and Telecommunication (Honours) ,REC Silchar,India

References:
Will be produced on request
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