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Adjunct technical trainer/instructor (MCC-CTI, Philadelphia)
05/2003-12/2003
Download Resume Format
Sofia Purkayastha
309 East Autumn Court
Collegeville, PA 19001
e-mail: sofia@yahoo.com
Ph: 484-971-9876(r)
484-363-1230(cell)
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OBJECTIVE:
To secure challenging and rewarding
position with career advancement potential as IT help Desk/Technical
Support specialist and obtain opportunity to utilize my technical expertise
in the field of networking technologies.
CAREER
PROFILE:
Highly motivated professional with a
passion for continuously broadening and deepening knowledge in business,
engineering and technology ,excellent customer communication skills, an intense
business focus and a successful team player. Proven ability to interpret,
analyze, troubleshoot and resolve technical problems with a minimal amount of
supervision.By effective communication with the clients and IT
personnel,translated business needs into technology requirements that support
the company’s business objectives.
SUMMARY
OF QUALIFICATIONS:
Six
years of hands-on experience in IT industry in:
l
Administering
and monitoring internal and remote linux servers.
l
Diagnosing
and resolving technical problems in a multi user environment.
l
Installing
and supporting Microsoft Windows XP/7/Vista workstations..
l
Installing,
configuring, upgrading server hardware, operating systems and software
applications.
l
Installing
and configuring DNS,DHCPand VPN servers.
SKILL
SETS:
l
Operating
Systems: Linux, Windows7/XP,VISTA
l
Networking/Routing
protocols: TCP/IP, RIP,OSPF
l
Networking
Technologies: Firewall & VPN,DNS,DHCP,NFS, SNMP
l
Hardware:
Dell , IBM,INTEL
l
Network
Devices: Catalyst Switches, Routers, Access Points
l
Programming
languages: C,C++,PERL,PHP,HTML,UNIX shell scripts, SQL
l
Applications:
Microsoft Office Suite -Excel, Word, Access, Outlook, PowerPoint,Visio
INDUSTRY
CERTIFICATIONS:
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
EMPLOYMENT
EXPERIENCE:
Technical Specialist Mediaguide Inc, King of Prussia,
PA 11/2005-Date
l
Provide
technical assistance both in-house and remote customers on installing,
configuring and troubleshooting Mediaguide’s software products like
MusicMonitor(Music monitoring software) Artist Monitor and SeeSpotRun(Ad
verification software)
l
Administer,
maintain and troubleshoot around 300+ remote linux servers running Mediaguide’s
software on a 24/7 rotational on-call support.
l
Implement
software upgrades as and when required.
l
Assist
System administrator with tape backup of internal and database servers.
l
Take
calls and e-mails from customers on a daily basis, interpret the issues they
are having using various log files and work with the software developers to
resolve the issue to the customers satisfaction in a timely manor.
l Work with the network administrators to
resolve any hardware and software issues in the field.
l Use bug -tracker to assign, resolve and
keep record of all trouble tickets in a very organized manor.
l
Perform
various administrative tasks like adding and deleting users, setting up Windows
desktop/laptop for new employees, installing various software needed by
internal staff , diagnosing and troubleshooting various end user issues in a
well organized and detailed manner on a daily basis.
Technical Asst. Centre Support Engineer, International
Network services,Exton PA 06/04-12/04
l Provided technical assistance to remote
customer sites on installing, configuring and troubleshooting INS’s software
products like IPcontrol ,Netcontrol and ImageControl .IPcontrol is a next
generation software system that enables service providers and enterprises to
dramatically improve their IT infrastructure operational efficiency and service
levels by automating IP Address management while ImageControl is a DOCSIS
firmware management system-a highly scalable tool that streamlines the process
of upgrading and maintaining firmware on DOCSIS devices.
l
Took
calls and emails from customers, interpreted the issues or questions,
investigated the issue and then worked with the customer to resolve the issue
or answered the question to that customer’s satisfaction.
l
Identified and documented recurring issues and presented to
development team for possible solutions.
l
Participated
in the quality assurance cycle of the software product, which involved
installing the software and then operating it to make sure that all advertised
functions work as expected.
l
Prioritized
work quickly in order to deal with the most pressing issues, yet still kept all
customers satisfied with the overall level of support they were receiving.
l
Suggested/Implemented innovative idea's to improve the helpdesk
process.
l
Trained
new clients right from setup to testing of the software product.
l
Used Track-it (an
e-support ticketing system) to assign, resolve and keep record of all trouble
tickets.
Cisco Engineer Wyeth Pharmaceuticals,Great Valley,PA
05/2004-06/2004
Worked as a
consultant for a 2-month project for Wyeth Pharmaceuticals whereby my
responsibilities included:
l
Supervision
and maintainence of Wyeth’s WAN networks including Point-to-Point,ATM and Frame
Relay links at various locations all over the world.
l
Maintaining
and updating all network changes,hardware and software inventory,contact
personnel information in a well organized and detailed manner on a daily basis.
l
Ensuring
Cisco routers,network switches,hubs etc are operational at all times.
Adjunct technical trainer/instructor (MCC-CTI, Philadelphia)
05/2003-12/2003
l
Facilitated training to all levels of technical personal on
various aspects of networking and system administration, programming languages
like C, C++ ,Unix shell scripts and perl.
l
Made assessments for technological upgrade of network hardware and
software implementations.
Education:
Bachelor of Engineering in Electronics and
Telecommunication (Honours) ,REC Silchar,India
References:
Will be produced on request
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