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309
Trace Lane C.
678.499.9876
Lawrenceville, Ga. 30001 sarah@yahoo.com
Sarah Davis
Objective
Work History
09/2008-Current Gas
Incorporated Lawrenceville,
GA
Plant Utility Worker
& Forklift Operator
§ Safe operation of forklift for moving yard
inventory and loading/unloading trailers.
§ Responsible for parts inventory, ordering, and
warehouse maintenance.Proficient in performing service work to propane tanks
and warehouse equipment.
§ Provided assistance to clerical staff during
high volume times.
§ Effective in receiving inbound calls to assist
customers with existing accounts, payments, and scheduling gas deliveries. Also responsible for making outbound calls to
vendors to schedule maintenance on office/warehouse equipment and vehicles.
§ Consistent in offering excellent customer
service to walk-in customers.
01-2007-06/2008 Safeway
Insurance Alpharetta,
GA
Claims Clerk
§ Responsible for taking auto claims over the
telephone. Effectively gathered precise
descriptions and details of auto accidents.Also responsible for assisting
Safeway policyholders with regard to their account.Offered excellent customer
service to both policyholders and claimants in regard to either their account
or filed claim.
§ Timely and effectively constructed letters with
proper and valuable documentation to policyholders, attorneys, lien holders,
and third-party insurance companies who inquired information about Safeway
files or claims.
§ Provided an intense research effort to ascertain
the relevance of incoming letters/faxes and uploaded them into the proper
files’ database. Used information from
the letter/fax to set up a new claim if proper file did not exist.
§ Assisted the Total Loss Department in documenting
and arranging salvaged vehicles to be moved to storage facilities that incur no
storage fees. Also offered assistance in
sending documentation to insured’s or claimants regarding their total loss
vehicles.
§ Supported several projects in documenting and
organizing litigation files and entrusted with the responsibility of creating
and maintaining accurate record of employee staff.
06/2006-01/2007 Infinity Insurance Alpharetta, GA
Agency Licensing
§ Initially assigned to proof and correct documents
for errors. Received recognition for achieving a nine-month production goal in
approximately half the time.
§ Recognized among my peers for my focus and
drive. Was almost immediately assigned a lead role in organizing and overseeing
work processes of the ACM Project Team (Accounts Correction Management Team).
§ Effectively spearheaded a new process of linking
and merging company-wide, national database of clients and records into one
unified system. Responsible for organizing and maintaining this system’s
database.
§ Trusted with the responsibility of training the
agency licensing department employees on Infinity’s online agency records.
Successfully trained employees on how to access, link and assign an agent
and/or representative to its respective independent or Infinity agency.
02/2006–06/2006 Internal
Revenue Service Chamblee, GA
Tax Examiner
§ Examined, coded and edited individual 1040 tax
documents for data entry.
§ Ranked #1 out of 200 new hires for productivity
in the Code and Edit Department. With a production goal of processing 500 tax
returns per day, on average I achieved 1200 returns per day.
§ Awarded a Certificate of Accomplishment by the
IRS for highest volume of returns processed in a single day. On several
occasions my production exceeded 1600 returns processed.
06/2002-01/2006 Kudzu Book Fair Chamblee, GA
Shift Manager
§ Supervising employees, responsible for hiring,
training, performance reviews, progressive counseling and conducting store
meetings.
§ Effectively scheduled employees for a seven-day
workweek. I consistently achieved keeping net employee work hours to a minimum.
§ Trusted with bank deposits and access to store
safe. Always showed accuracy in bank deposits, cash registers counts and
inventory records.
§ Proficient in inventory control, responsible for
ordering and maintaining store inventory.
Education
2000-2002 Salem High School Conyers, GA
§ Graduated class of 2002 - College Prep Diploma
Skills
§ Certified Forklift Operator (current, not
expired)
§ Desktop Workstation: Windows, Excel, PowerPoint,
Outlook, Word
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