System Tester Sample Resume Format in Word Free Download

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Ruby Khatoon

Security Clearance Status: Public Trust (Active)

Visa Status: Permanent Resident (Green Card), USA

Email: Ruby@gmail.com                                                Phone: 703-825-9876

Executive Summary:

Ø  Over 7 years of industry experience in IT as a QA Test Engineer with expertise in manual and automated testing in different environments and platforms

Ø  Federal government experience in Bureau of Labor Statistics, Department of Labor

Ø  Knowledge and Experience of Section 508 compliance testing

Ø  Experienced in the area of Software Application Development, Design, Testing, Technical Support, Networking, Telecommunications environment

Ø  Experience in various types of testing such as Black box, Gray box, System that includes GUI Usability, Functional & Regression, Integration, Boundary, Load, Volume, Stress, Performance, and 508 compliance Testing on various platforms in Client-server and web-based applications

Ø  Proficient in analyzing Business/System Design Specification requirements

Ø  Extensively designed test scenarios/test cases from Use cases, meeting notes, design mock-ups, and even interviewed clients face-to-face

Ø  Excellent knowledge and closely worked with team in all phases in the Software Development Lifecycle (SDLC) and Software Testing Life Cycle (STLC)

Ø  Knowledge of working in Rational Unified Process (RUP), Agile (Iterative), Waterfall methodologies

Ø  Working experience in generating and executing automated test scripts for System Testing using Quick Test Professional, Win Runner

Ø  Proficient in using Test Management tools like Serena TeamTrack, Mashups, Mercury Quality center for Test Planning, Requirements Management, Defect Tracking and Reporting

Ø  Solid experience in analyzing functional specifications and writing detailed test plans, test procedures, execution of test scenarios, analyzing the actual results against the expected results, creation of test data and automation of test cases  

Ø  Extensive knowledge in developing Test Data based on the business requirement and consulting Clients

Ø  Good experience in Defect Management and Tracking through the life cycle of the defect, from analysis, assigning the defect, managing re-testing

Ø  Assisted in developing Business Use cases from UML diagrams

Ø  Expert at performing Back End Testing using SQL Developer in Oracle Database

Ø  Strong ability in communication between technical and Business End-Users at the same time, under pressure in fast paced environment

Ø  Self motivated, analytical, Enthusiastic, Goal oriented, Team Player, and posses can-do attitude

TECHNICAL SKILLS:

Testing Tools:              Serena TeamTrack, Serena Mashups, Quick Test Professional, Win Runner, Test Director, Quality Center, Load Runner, Clear case, Clear Quest, Bugzilla, JIRA

        Languages/Web

        Technologies:              C, C++, C#, SQL, VB.Net, ADO.NET, SOAP, Java, J2EE, Perl, SQL,  

 PL/SQL, HTML, XML, JSP, VB, TSL, 4Test, VBScript, Unix Shell scripting, ASP, JavaScript, VBScript, IIS, Apache    

 Tomcat      

        Databases:                   DB2, Sybase, Oracle 10g/9i/8i, SQL Server and MS Access         

        Reporting/CRM tool:   Remedy, CSR tools, SQL Server Reporting Services, Siebel 7.5      

        Operating System:      Windows (NT/2000/XP), Vista, UNIX (Solaris / Linux)

Education:

1.    Masters in Computer Science Texas A&M, USA

Research Analyst Texas A&M Health Science Center, USA

2.    Bachelor in Electronics and Communications Engineering Osmania University, India                   

3.    Certificate in Computer Hardware Engineering India

4.    Trained by Mercury certified professionals

Work Experience:

Bureau of Labor Statistics (BLS), Department of Labor Position: Software Requirement Analyst cum UAT Tester                                Washington, DC                                                                                        Jun 2008 – Current

LAUSOne is Bureau of Labor Statistics (BLS) web-based intranet application designed for managing monthly Local Area Unemployment Statistics (LAUS) data. This application automates the process of creating Monthly employment and unemployment estimates.

Responsibilities:

·    Played the lead role in Acceptance testing of the JAVA based application with Oracle  database

·    Complied with and maintained strict adherence to prescribed guidelines, procedures and processes

·    Performed and led tests of software to ensure proper operation and freedom from defects.

·    Analyzed and reported test results and reported on defect resolution.

·    Actively participated in meetings and walkthroughs with the team responsible for the initial technical review and validation of requirements using SharePoint

·    Devised and implemented testing protocols for Acceptance testing effort from the early stages of the testing

·    Created Acceptance test plans, test cases and test scripts for each module to cover functional specifications and system requirements

·    Defined Acceptance test benches & interacted with the design and development teams and conducted all phases of testing and documented test results  

·    Participate in peer design review meetings, perform simulations and network firewall testing

·    Performed different user levels testing such as National, Regional and State levels

·    Performed software verification, validation, resolved design issues, and run system tests

·    Analyzed and evaluated the system requirements thoroughly with the client

·    Document all possible result expectations, according to the changes in requirements

·    Regression tested and ensured the validity and compliance of the system with other associated applications

·    Prepared and went through the checklist and Risk list before and after the release of the application on a periodic basis

·    Essential part of the team which was point of contact for the feedback regarding issues, problems and errors encountered during Beta testing

·    Helped the team to identify numerous system deficiencies that needed to be corrected, before and after the deployment

·    Understand all software lifecycle stages, and used testing concepts to find and solve real-time software problems

·    Worked directly with QA manager, Trained and mentor client and other team members

·    Assist in recreating problems and identifying workarounds for Customer Support

·    Contributed significant ideas toward the enhancement and/or modification of designs to improve the product

·    Managed Issue and Defect Tracking, Change Request Tracking process throughout the life cycle of the project using SERENA TeamTrack and Mashups-Issue Management Systems

·    Performed GUI testing, Database testing, Integration testing, Regression testing, Performance testing and load testing.

·    Performed Database testing by executing SQL queries and verified successful database results.

·    Coordinated with the team responsible for Section 508 compliance testing.

·    Analyzed functional requirements to determine software application testing requirements and created and maintained test traceability matrix.

·    Applied quality assurance principles based on the needs of the project and business.

·    Worked with key stakeholders for defect analysis and updated into Defect Tracking System.

·    Played an essential role in the application Go, No-Go decision making team

Environment: Serena Business Mashups 2009 R 3.01, Serena Team Track 6.6, Citrix Program Neighborhood, MS Visio Professional 2007, Rational Requisite Pro2003.06.12, Object Oriented Programming, Java SE-6, Oracle 10g, TOAD v.10.5, Sybase 15.0.3, MS Access 2007, IE 7, 8, VB Script, Unix, Oracle Web Logic Server 10.3, Share Point Services 3.0, PVCS Version Manager v.8.4.1, Other in-house Web and windows based applications and RUP methodology.

T-Mobile                                                                                           Position: Software Quality Analyst / System Tester Bensalem, PA                                                                                                  Jan 06 – Jun 08

The fundamental goal of the project was to enhance the robustness of the application

The project was to test the web based application, which enables the customer service representatives to access the account via Internet.

Responsibilities:

·    Maintained the project in QC by adding and updating requirement and test cases

·    Responsible for meeting the project dates and deadlines

·    Coordinated between developers and application support team who were system testing the reports

·    Involved in installation and maintenance of Quality center 9.0

·    Responsible for QA verification of every migration from development to test and test to UAT

·    Designed and maintained the work flow of reports and defect remediation

·    Participated and contributed to strategic QA planning

·    Created test cases, test scripts as per the requirement documents

·    Created VB scripts for generating customized reports

·    Used Check points, Reusable Actions, descriptive Programming, Object Repository, Functions and Recovery scenario in QTP

·    Created Business Flows using Visio to give the weightage for the test cases

·    Integrated Quality Center with Quick Test Pro and maintained the test cases and scripts

·    Used Quality Center for generating Requirements, test plan, and test sets and for reporting defects

·    Involved in User Acceptance Testing(UAT)

·    Performed Universe level testing using SQL scripts data validation

·    Performed Functional, smoke, Usability, Comparability and Regression testing

·    Provided training to technology associates in QA methods, testing techniques, test planning, installation and use of automated testing tools, defect tracking software and best practices

·    Good experience in Defect Management and Tracking through the life cycle of the defect, from analysis, assigning the defect, managing re-testing

·    Followed the defect status information, reporting and ensuring the defects are closed out

·    Created, customized various defect reports necessary for transparent communication to management

Environment: Quality Center 8.2/9.0,QTP 8.2/9.0, Load Runner 8.0,SQL Server 2000, DB2, Java ,VB, VB Script, Oracle, VSS, ASP.Net, ADO.Net, Visio 2000, IE 6.0, Unix, Windows 2000

Verizon                                                                                                    Position: Test Engineer  Dallas, TX                                                                                               Feb 04 – Dec 05

Performed network and firewall testing and provided innovative contact center support, technology solutions, and consulting through continuous strategic alignment with clients, Commitment to team member development, Results-driven flexibility & Operational excellence

Responsibilities:

·    Support networking/communications suite related to Verizon Internet connectivity for supported operating systems; Microsoft Windows 95, 98, 2000, ME, XP, NT 4 0 & Apple Macintosh v8 6 to 9 x and OS X 

·    Identify hardware resource conflicts within the Subscriber’s computer and refer the Subscriber to appropriate manufacturer for resolution, Assist the Subscriber to install and uninstall Verizon-provided hardware and related software and drivers 

·    Maintain the computer’s operating system so that it supports Internet connectivity and Verizon-provided hardware and software, Advise if a Subscriber's computer meets Verizon’s listed minimum requirements for Internet service 

·    Read and understand all visual indicators of all Verizon-provided Customer Premise Equipment (CPE) to determine the status of its functionality, Perform DSL troubleshooting of Subscriber's computer and resources as defined by Verizon 

·    Troubleshoot to detect and correct configuration problems in the Operating System and the Point-to-Point Protocol over Ethernet (PPPoE) Software and Customer Premise Equipment 

·    Interact with Verizon’s call tracking system to determine Subscriber's DSL Account and integrate previous ticket history and troubleshooting in order to diagnose and resolve the current problem, Provide the subscribers with accurate and timely information using number of tools and resources

·    Utilize Verizon’s knowledge base, internal resources and online tools in order to provide accurate, consistent, and timely responses to Subscriber inquiries 

Environment: Microsoft Windows 95, 98, 2000, ME, XP, NT 4 0 & Apple Macintosh v8 6 , 9 x and OS X  Help Desk, knowledge base, Problem/solution research engine, Remedy Trouble Ticket Tracking/Logging System, Customer account and ticket history-data base, Note mill, SSP-Strategic Solution Platform, Net way Automated DSL Network Circuit Test-Line Test (ADNT), Customer Information Tool, White Board CSR Tools, Verizon Tele Products (VTP Tool), MSN Customer Service Portal (CSP) Tool

Reference: Will be provided upon request.

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