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Joy
Mansfield
309
E Third St #205 | Cle elum, wa 98001| 509-607-9876 | mansfield.joy@cwu.edu
Summary
Professional IT
technician with one year of experience in customer desktop support. Proficient
in troubleshooting multiple vendor hardware and software configurations in
production environments.
Education
Central
Washington University – Ellensburg, WA Graduated August 2010
§ Bachelor of
Science
Graduated Cum Laude
3.65 GPA
Major
- Information Technology & Administrative Management
Minor – Network Administration
Certifications
CCNA
CompTIA A+
CompTIA Network+
CompTIA
Security+
Experience
System
Support Technician
Comtronic
Systems Oct 2010 –
Present
Software support for over 400 debt collection agencies located
throughout the U.S. ensuring they can perform
their jobs with minimal downtime.
§ Provided
technical support for Debtmaster debt collection software
§
Assisted customers with various network related
issues dealing with Windows Server 2003 and 2008
§ Wrote
numerous SQL scripts using Sybase SQL Anywhere 10/12 to provide customers with
data mining information to help maximize profits
Support
Desk/Specialist Intern
Kittitas
County Information Services Department June 2010 –
Sept. 2010
Helpdesk support for over 350 county employees using an online
ticketing system ranging from PC hardware
repair to network connectivity issues. Also assisted in implementing Microsoft
System Center Service Manager on the
county wide network.
§ Assisted
county employees with numerous hardware and software related issues providing
them with minimal downtime
§
Monitored & administered county network
with over 45 servers using Windows Server 2003 and 2008
§ Tested and
assisted in implementing Microsoft System Center Service Manager and its agents
on all 45 servers located on the network.
Security Officer
Bellevue
Hilton
Hotel
June 2006 - June 2007
Security officer
providing skills and techniques to ensure the safety of the hotel patrons and
its employees.
§ Provided
security for over 300 guests on a nightly basis by ensuring everything is in
its proper order
and place
§
Assisted Bellevue Police Department in 2
separate instances of arrests due to domestic violence that occurred on the
hotel property
§ Performed lockout
& various other public services to hotel patrons to help boost sales of return
customers
Security Officer
Securitas/Microsoft
Campus
Sept. 2005 - June 2006
Security services to
help ensure all employees and assets belonging to the Microsoft campus were
safe and sound.
§
Worked with Redmond Police Department to help
deter and escort individuals who were not authorized to be on the campus
§
Daily patrol of the Microsoft campus to ensure security
of buildings, including examination of doors, windows and gates; thus keeping
damages and loss of assets to a minimum
United States Air Force
Security
Forces Division
March 1999 - March 2005
Security Forces member
providing both law enforcement and security duties on and around military installations.
§ Assisted
with the security for 250 ICBM missile silos throughout Montana and responding
to alarms when they were set off due to various reasons
§
Provided escort services for VIPs and official
delegates at military installations
§
Various law enforcement duties including
securing governmental facilities & streets in California, Saudi Arabia and
Montana
§
Assisted Sacramento County Sheriff's Department
in arresting 2 different individuals that were wanted for hit and runs
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