Support Tier Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

309 Grove St. • Clearwater, FL 33001

Phone (727)686-1230 • Fax (727)581-9876 • E-mail Guerra.Joy@gmail.com

Joy Guerra

Summary of qualifications
	1996 – 2008    Professional Relevant Experience                                    § Have worked professionally in the Information Technology (IT) industry for over 15 years in all facets of the industry including, but not limited to, PC hardware and software, Web design and marketing, Application development, PC networking, Digital Surveillance, Customer support, IT sales and consulting, and instruction.
Education
	1993 – 1995     Louisiana State University                      Baton Rouge, LA Computer Engineering  1989-1993        Archbishop Hannan High School                  Meraux, LA Graduated with Honors Mu Alpha Theta, Football letterman, Basketball Letterman, Who’s Who Among American High School Students
Professional experience
	2007-present        Suncoast Solutions                                    Clearwater, FL Support Tier II § High level technical support for a RDBMS Hospice system. Extensive knowledge of relational databases and their management, maintenance, support, and recovery. § SQL and 4GL programming as well as some batch scripting and systems administration. § Policy and procedure authoring which was necessary to manage high call and incident volume on a daily basis. § My responsibilities included training as well, which involves creating PowerPoint presentations and teaching classes on software administration as well as maintenance. 2004-2006          SHOT Incorporated                                    Clearwater, FL Owner/President § Technology company that does Web design and marketing as well as PC hardware/software including custom software and digital video surveillance § Install and troubleshoot digital surveillance systems attached to closed circuit and IP networks to back-end servers and their digital recording software/DVR hardware § Authored, marketed and sold custom software package that automates processing of sales of books on Amazon.com § Requires knowledge software development and sales and marketing, as well as software support, Internet marketing, digital surveillance equipment, and detailed knowledge of the book industry and its processes.    2001-2004          Suncoast Solutions                                           Largo, FL Support Technician Level II/Quality Assurance § Provided customer support for a custom Hospice software package over the telephone § Assisted with Setup/Administration of local in-house PC network and servers § Co-authored Microsoft Access database used for logging and tracking of support issues § Required in-depth knowledge of Hospice procedures as well as PROGRESS database administration and creation as well as understanding of source code written for the Suncoast Solutions software package. Also required Microsoft Certified Professional(MCP) in Microsoft Windows 2000/XP/NT Server as well as A+ hardware certification 1997-2001         Health Care of New Orleans (HCNO)          Metairie, LA Support Technician § Provided customer support for a custom Hospice software package over the telephone. § Handled administration of the in-house PC network and servers § Handled hardware/wiring for the in-house network equipment § Required in-depth knowledge of SCO Unix, Microsoft Windows 3.11/95/98/2000/NT 3.51/NT Workstation/NT server, as well as Hospice procedures including both clinical and billing with Medicare/Medicaid/Private Insurers as well as customer relations skills
Objective
	I seek to join a challenging, fast-paced environment where my skills can be used to help the team, and I can grow both personally as well as professionally by the challenges presented in this environment.

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