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Kendall Torain
Technical
Expertise
Education/Training
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Kendall Torain
Professional
Experience 317.373.9876 kendall@hotmail.com
TEKSYSTEMS/INSURANCE AUTO AUCTIONS 2011 –Present
Support/Analyst
·
Provide Windows desktop support for onsite and
remote users
·
Support both internal and external Applications
that are critical to business processes and work flows.
·
Application installations and updates for many
Microsoft and Proprietary Titles
·
Rebuild/reimage Lenovo Think Pads and Work
Center
·
Troubleshoot and provide resolutions for network
connectivity for workstations and peripherals.
·
Deploy hardware and software assets for users
across a national network
·
Troubleshoot VPN access for remote users
·
Manage Active Directory accounts
·
Manage Customer access accounts to CSA Today
ENTAP, Inc. 2006 –2011
Systems Administrator/Consultant
·
Manage
internal network computers and systems. including multiple Dell Power Edge
servers,
o
Managed
Cisco Routers (1800 and 2800 series) using Cisco Security Device Manager.
o
Managed
a variety of Dell Desktops, Laptops. (Dell Dimension, Latitude etc.)
o
Managed
and configured Cisco VPN connections and profiles.
o
Managed
Active Directory and DNS
o
Supported
Microsoft Server/Desktop OS, Mac OS/Server, and Linux OS
·
Create
Documentation for end users to properly use resources. Write instructions for
effective utilization of technology for end users.
·
Deployed
virtual servers for testing and production.
o
Deployed
a virtual machine as a backup domain controller.
o
Created
virtual machines to test for possible issues with patches and updates.
·
Design,
implement and maintain corporate backup strategy for all internal equipment
o
Configure
Symantec Backup Exec. 11D for full and incremental backups.
o
Configure
and install Dell Power Vault tape backup.
·
Procure,
configure and deploy employee computer equipment as needed
·
Consulting
Responsibilities
o
Manage
clients network servers, desktops and laptop systems
o
Identify,
procure and deploy wireless network solutions throughout client offices
o
Provide
hardware desktop and application support onsite at client offices
o
Manage
and track client issues as primary help desk contact using issue tracking
systems
·
Provide
website design, development and manage multiple websites. Manage email and
corporate web presence for internal and external client operations
·
Coordinate
and implement hardware for office expansion to accommodate additional staff
o
Designed,
initiated and completed the plan to allow network access to the new office
space.
o
Managed
the budget for and procured hardware.
o
Ran
the cable and installed data connections
o
Documented
the hardware, connections, and devices for the new office suite.
·
Manage
internal VOIP communications (Cisco 2800 series router), including but not
limited to voice mail, extensions, and installations
o
Manage
the voice mail box and user set up.
o
Configure
Cisco 7942 IP phones
o
Configure/Manage
the monitoring tools in Cisco Unified Communications GUI
Radio One/WTLC 2006
– 2011
Air Personality
·
Design
Advertising Campaigns to target audiences
·
On
Site account management for clients at broadcast events focusing on customer
relations management.
·
Develop
the targeted marketing strategy using broadcast, web and social media.
·
Implementing
multi-level Marketing tactics to reaching targeted groups.
·
Creating
and explaining marketing models for increasing brand equity and management of
the brand as a whole.
·
Produce
multi-media content for web presence.
·
Edit
video and audio deployed across mediums in order to market product and events.
·
Design
Graphics and animation content for presentations and marketing materials.
·
Execute
on Air Programming and Promotions to increase market share
·
Monitor
and Maintain Transmitter to adhere to FCC regulations.
·
Produce
Client Audio Advertisements as assigned
·
Consult
with clients on brand management in order to assist in obtaining additional
market penetration.
Clear Channel/WGCI 2004 – 2006
Air Personality
·
Execute
on Air Programming and Promotions
·
Monitor
and Maintain Transmitter to adhere to FCC regulations
·
Edit
video and audio deployed across mediums in order to market product and events.
·
Produce
Client Audio Advertisements as assigned
·
Host Promotional
Events on behalf of Company
o
Host
Remote Radio Broadcasts for local and national Clients
Audit Commercial Logs
for Accuracy
Office Depot 2003 – 2005
Customer Service Manager
·
Manage
Cashier and Sales staff
o
Assign
duties to employees to enable efficient operation of the Store
·
Solve
Customer Issues/Complaints
o
Facilitate/
Follow up the resolution of product and policy issues
·
Assist
in Execution of Promotional/Sales Events
Radio One 1994 – 2002
Air Personality/Producer
·
Execute
on Air Programming and Promotions to increase market share
·
Monitor
and Maintain Transmitter to adhere to FCC regulations
·
Develop
the targeted marketing strategy for clients
·
Produce
Client Audio Advertisements as assigned
·
Host Promotional
Events on behalf of Company
·
Audit
Commercial Logs for Accuracy
Technical
Expertise
 |
Operating
Systems:
|
Ø Windows NT/2000/XP/2003/Seven
|
Ø Windows Server 03/08
|
Ø Mac OS X
|
Ø DOS
|
|
Applications
|
Ø Microsoft Office 2000/2003/2007
Ø Cisco Systems VPN Client
Ø Trend Micro Office Scan
Ø Sound Forge
Ø Adobe Creative Suite 4 & 5
Ø Microsoft Expression Web
Ø Dream Weaver
Ø I Support
Ø MS Exchange
Ø Adobe Photoshop
Ø Adobe After Effects
Ø VM Ware ESX Server
Ø VNC
Ø Nortel VPN Client
|
Ø Symantec BackUp Exec
Ø Photo Shop
Ø Cute FTP
Ø File Zila
Ø Adobe Audition
Ø Retrospect
Ø Wire Shark
Ø Word Press
Ø BES
Ø Adobe Premiere
Ø Sharepoint
Ø Dame Ware
Ø Symantec Ghost
|
Education/Training
·
Tennessee State University - 1988-1991
·
Indiana University Purdue University,
Indianapolis
Bachelors of Art in
Communication - 2010
·
Micro-Train 2005
Network
+ Training
Microsoft
MCSE Training
Cisco
CCNA Training
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