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309 East Club Drive Apt G- St.Rose, LA 70001- 504-315-9876
bella.batiste@yahoo.com
EDUCATION
-August 2006: University
of Southern Mississippi , Hattiesburg , MS
B.A. Mass
Communications w/ and emphasis in Broadcast
Journalism
Minor: Spanish
SUMMARY OF QUALIFICATIONS
-Perform servicing duties and researching
customer inquiries
-Returning phone calls and other customer
originated services needed to enhance the customers’ experience
-Assist in business development
-Using needs based assessment tools to
analyze and determine customer needs
-Maintaining a working knowledge of the
products and services offered
PROFESSIONAL EXPERIENCE:
WDAM CHANNEL 7, HATTIESBURG , MS
05/06-8/06
Intern as
an intern I assisted the reporters, producers, camera men, and other members of
the news staff with the day to day duties of the news room; by writing,
producing, and taping my own news story as a final project that aired on the
mid-day news.
Other job responsibilities
including accompanying reporters on daily news assignments.
EXPERIENCE:
Strategic Staffing Solutions/
Capital One Bank 09/10-05/11
Project Coordinator as a Project Coordinator, my job was to assist each and every
customer with their banking needs.
Hired during the middle of the banks’ conversion,
I was assigned about 157 clients
with whom I worked with on a one on one basis to
make each client’s transition from
their current banking system to the company’s new
system flow promptly and smoothly.
Other responsibilities included mailing out bank
security tokens and preparing the
standard bank files to be imaged onto the new online filing system.
Advantage Rent-A-Car, Kenner, LA
06/09- 7/10
Customer
Service Agent as a Customer Service Agent, my job
was to provide the best experience in customer service by assisting our
customers with renting Advantage vehicles. I was also responsible for creating
a pleasant and safe experience by renting customers the safest and most
reliable cars on the market. I also was expected to balance a cash drawer at
the end of every shift, maintain a sales quota, and book reservations.
REGIONS FINANCIAL, Hattiesburg, MS 11/07 -08/08
Mortgage Support Specialist responsible for processing company
returned mail, updating customers’ address changes on notification of moving,
processing paid-in-full address notifications, assisting customers at payment
window with monthly mortgage
payments,
balancing the mortgage payments at the end of each day, and dropping off
deposits twice a day at the joint Regions branch.
REFERENCES:
Available upon request
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