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Seema Chandra

309 White Oak Drive Nashua, NH 03001 (603) 809-9876

Email: Seema@gmail.com

SUMMARY

Executive-Level Program Manager with 12 plus years of Information Technology (IT) and business management experience with key emphasis infrastructure management, vendor management and program management. Able to capitalize on information technology background to add value to organization

ACCOMPLISHMENTS

• Motivated achiever with nearly 12+ years of significant, progressive experience in information-technology Development, Testing, Management, consulting, focusing on Web-based systems, client/server-based applications & infrastructure related projects.
• Proven leadership skills with nearly 6 years of Project Management experience working on various, diverse projects in Finance, Insurance, Banking, Health and IT industry with In-depth knowledge and experience in budget management, time management, resource management, business restructuring & reorganizing, Outsourcing, change-control management, incident management, risk management, integration management, strategic planning.
• Extensive experience in managing complete Enterprise IT project life cycle through all phases including IT project budget analysis, outsourcing strategies, recruiting processes & contract management.
• Adept at overseeing all facets of project lifecycle, including initiation and planning; change, risk, and issue management; and guiding QA teams.
• Able to successfully build strong working relationships with coworkers and clientele, while ensuring cooperation among company departments.
• Excellent multitasker; able to efficiently plan and prioritize projects.
• Strong technical and business management skills.
• Experience of running multiple projects at the same time at varying stages of project cycle with ability to work to deadlines in high pressure environment.
• Successfully managed several Implementation projects such as Payroll Client implementation, VB to .NET Migration, Legacy Modernization, New product Rollouts, Infrastructure upgrades, New Regulatory web based application & long term ongoing maintenance programs.
• Excellent interpersonal skills in communications, client relations, and negotiation, with exceptional team-building, strong problem-solving and cost-effective, result-driven decision-making skills
• Good understanding of Financial Sector including Defined benefits, Defined Contribution, Payroll, Fixed Income, Insurance industries etc.
• Competent technical expertise with four years of hands-on software development and testing experience.
• Professional Affiliations Project Management Institute (PMI), Member since 2006

Experience

FIDELITY INVESTMENTS, Merrimack, NH                                                06/2010 - Present

SENIOR PROGRAM DIRECTOR/ SR TECHNICAL MANAGER -Managed multiple high visible programs for Fixed Income management portfolio within Fidelity with key emphasis infrastructure programs, migration of legacy technology into a web portal, and Autosys upgrade.

·          Program managed Netezza upgrade (hardware and database) $6 Billion program, - from mustang to twin fin 6.0 for fixed income and Equity divisions. Upgrade included Infrastructure set up, database migration, Code migration, performance benchmarks, and production cutover.

o    Worked closely with business/development program managers to document inter-project risks. Presented status and milestones to steering committee. Built the migration strategy for prod parallel Rollout.

o    Participated, managed and coordinated the DR solution for Netezza between two Sites. Conducted DR Drill activity. Over 60 groups of stakeholders across FI & EQ Divisions.

·          Autosys Upgrade R11 – migration Autosys jobs from legacy version 4.0 infrastructure to the new Version R11

o    Managed the program to migrate all 9000 jobs into each instance, Web portal & Help Desk Morning Checkout Migration.

o    Delivered multiple releases of across environments. Showcased benefits and improvements as part of the upgrade by Designing a tool which saved valuable time in having to navigate and login to view the job status

o    Performed cost benefit and benchmarking analyses for projects. Identify the area of process improvement and establish effective and efficient processes.

o    Build teams and manage resources & staff located in multiple time zones: Cross-Functional SME Subject Matter Experts, Analysts, Architects, Consultants, Vendors, Coordinators, Database & Systems Administrators, Developers, Engineers, Managers, Programmers, QA, Security, Specialists, and Business & Technical Resources

·         Regulatory Web application - a web based regulatory requirements application with a goal to centrally track and manage the regulatory changes and their associated business process requirements

o    Serve as a Scrum Master (Agile PM) for  project with responsibilities of planning, executing, facilitating and managing sprints (iterations) with mentoring & coaching the members of the sprint team.

o    Review project documents, effectiveness of technical approach and collaborate with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture

o    Manage Consultants work hours, ensure timesheets are filled out by team members & sign the timesheets.

o    Coordinate team members vacation time and backfill situations.

o    Facilitate system requirements definition sessions, identify and document requirements for business functions, create functional specifications, use-case scenarios and coordinated multi-phased QA testing activities

o    Enabled Collaborative Development using Daily Stand-up meetings (Scrums)

BAIN CAPITAL, Boston, MA                                                                      02/ 2010 – 06/2010

SENIOR PROGRAM MANAGER - for Sankaty Advisors LLC, the credit affiliate of Bain capital, LLC, is the nation’s leading private managers of fixed income and credit instruments with $20.3 billion in committed assets

·          Sankaty Advisors maintain a portfolio of 12 trading and analyst applications. Program managed all of the product managers/project managers, Analysts, developers .At the same time the application was monitored for cross product impact.  Reported status of all enhancements and production support requests to the business client. 

·          Acted as single point of contact for multiple vendors, business units, and Information Technology partners during Client implementation, administering schedules and communicating risks.

·          Facilitate inter project communication and responsible for integration lane and deployment calendars.

·          Worked closely with business/development program managers to document inter-project risks

·          Oversee project estimations; Build and structure the project teams to ensure maximum performance.

·          Maintain / Track resource allocation by project and facilitate weekly resource reallocation meetings

·          Coordinate work requests with Infrastructure / App Support teams and Product Managers

·          Quarterly Reporting on time spent on production support vs. enhancements

·          Manage Data Maintenance and Support team and provide prioritization for support issues

·          Perform team / release cycle assessments and evaluations; Efficiently identify and solve project issues

·          Ensured the use of best practices and applies lessons learned from previous projects

·          Responsible for project management toolset and project reporting standards

·          Lead the development and tracking of integrated project plans. Set project quality and performance standards. Assess and manage risk within, and across, multiple projects.

·          Maintain project tracking and information systems

·          Mentor and coach project team members, as appropriate. Manage third-party partner and/or vendor relationships, as necessary

·          One of the primary participants in a Request for Proposal (RFP) process to select an application outsourcing vendor.  Managed the process of knowledge transfer and continued the strong outsourcing vendor relationship with over 20 consultants, ensuring adherence to Service Level Agreements (SLA).

FIDELITY INVESTMENTS, Marlborough, MA                                            06/2006 – 02/2010

SENIOR TECHNICAL MANAGER/ACCOUNT MANAGER - for $50M + yearly revenue engagement, with over 200 employees to manage within the Defined benefit and Defined contribution space.

Defined benefits practice (Part of retirement services) provides service to company-sponsored benefit plans that:

• Promise a certain benefit to be paid at the participants retirement
• Are generally paid monthly for the participants Life time
• Provide Formulas based on compensation and service
• Hold the entire trust for the benefit of all in the plan

Responsibility:

• Lead 200 member teams.
• Interface closely with Sr. Systems Manager, IT Systems Director, Compliance Director, New Business Director, Business Sales AVP, Sr. Marketing Manager, Corporate Program Manager, Sr. Project Managers & Project Leads etc. throughout the project life cycle of multiple projects.
• Completed RFP bid responses and project plans for  mega-projects
• Developed comprehensive project plans, business cases, risk assessments, deployment schedules and relationships with strategic vendor partners.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Maintained the customer’s existing revenue spend and strategically upsell additional products and services.
• Increased the company’s growth by securing new business using IP tools, consulting engagements and by delivering new projects.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.
• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.
• Developed the business case with emphasis on NPV, IRR and ROI.
• Tracked software customization, defects and issues via the use of SDLC.

FIDELITY INVESTMENTS, Merrimack, NH                                                      02/2002 – 06/2006

Project Manager and Senior Business Systems Analyst for Fidelity Payroll & administration business unit.

Fidelity payroll line of business is using Oracle HR Payroll (HRP) module to manage the payroll operations of its clients through HRMS system. Fidelity has developed various support systems around this HRMS system to cater to client specific requirements like e-workplace , net benefits , interfaces (Inbound/outbound)  

Core Enhancements and Product Development: This ranges from enhancements to existing functionalities (both Core HRMS as well as the support system) to complex product offerings rolled out to all the existing and new clients.

Working on Core functionality has given exposure to critical payroll modules and custom processes which Infosys team had not worked on previously.

• Played key role in creating documentation and technical guides for end users.
• Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.
• Acted as single point of contact for multiple vendors, business units, and Information Technology partners during BASF implementation, administering schedules and communicating risks.
• Assisted with post production install validation, compliance, resulting in successful post-migration audit. Assisted with a Huge RIF data.
• Ran weekly meetings, helping to facilitate communication and maximize productivity.

NEW YORK LIFE INSURANCEMENTS, NY                                              02/2000 – 02/2002

Implemented in Bangalore (India), Philippines (Manila), Taipei (Taiwan), New York (USA)

Business Modeler for key modules leading a team. The project addresses the need for NYLI (New York Life International), a leading insurance group in the United States of America, to spread its business operations in 7 countries in Asia. Infosys Technologies (India) and Sherwood International (United Kingdom) are development partners in this project. Sherwood is the product vendor of AMARTA, the development environment for the insurance application that will cater to NYLI’s business operations.

AMARTA is a workflow-based environment that has been tailored to suit the needs of the insurance industry. It is design intensive and optimizes development time.

The architecture of the application conforms to a 3-tier model. 

It comprises of

·          A backend tier that includes Oracle 8i and AMARTA. AMARTA is primarily deployed on Oracle and is a collection of base models, tools and business entities.

·          A middle tier that comprises of Oracle and C "cartridges" deployed within the Oracle Web Application Server container. These cartridges encapsulate a minimum level of application logic.

·          A front-end tier that comprises of the web server engine. The web server is Netscape Enterprise Server.

Role

§   Lead a team of 10 for Premium, Accounts and Commission Modules.

§   Technical Designer modeler – Designed the premium , Accounts & Commission along with integrated modules

§   Modeling review sessions, UAT testing of Modules

§   IT training on AMARTA to Delhi, China, Philippines and Indonesian users

§  Gathered Requirements from Clients NYLI – Philippines, was assigned to go to Philippines for a month .

§  Documentation of system notes, addendums and companies chart of accounts

PRIOR EXPERIENCE OUTSIDE INFOSYS:

Tata Consultancy Services & HP alliance Center Client : Hewlett Packard - Cupertino (California) CVL CDEXM (Chennai Visualization Lab: CDE/Xt/Motif)	11/98 - 07/99
Business Modeler for key modules leading a team
The project involves the maintenance of the GUI portion of the HP-UX Operating Systems (X/ Motif /CDE/ VUE). The deliverables from this project consists of approximately 40% of the total HP-UX operating system.            Maintenance of Common Desktop Environment (CDE): ·          New and more customizable Front Panel ·          Graphical MIME-enabled mail application ·          Graphical Calendar ·          Graphical Print Queue Manager ·          New terminal emulator ·          Action and datatype syntax changes ·          ToolTalk messaging support ·          Desktop application registration Role ·          Motif Regression tests ·          Development of windows events ·          User Interaction

TECHNICAL SKILLS
APPLICATIONS:	MS Office/Project/Access, Visio/Info Path, Lotus Notes, oracle reports
OS:	Windows NT/2000/XP/7, UNIX, HP-UX
DATABASES:	Oracle 8i-9x, Sybase, MS Access.
TOOLS:	HP Open view Service Desk, Mercury IT Governance/Quality Center/Test Director, AMARTA, TOAD, SQLADV
LANGUAGES:	SQL, HTML, XML, C , PL/SQL and SQL, Java, UNIX script
NETWORKING:	SMTP/ Mail (qmail, postfix), DNS, Web Server (Apache), System and Network, SSL, TCP/IP, Network Security
PROJECT MANAGEMENT  TOOLS	Visio 5.1 , Microsoft office 2003 & 2007, DAPTIV
DOMAIN	Insurance, Financial
DATA WAREHOUSE	Netezza Twin fin 6.0

EDUCATION:

BACHELORS IN COMPUTER SCIENCE, Mangalore University, 1997 Karnataka India

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2006

PMELITE – Customized version of PMP for Infosys Technologies Limited

PERSONAL:
Interact well with people of diverse backgrounds from all areas of the organization, and thrive in a team environment. GC Holder. References available upon request via e-Mail or you can checkout online reference at my profile.

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