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Rayne
Driven
Crystal
T. Rowley
309 Benmel Lane
Harrington, DE 19001
Crayne@gmail.com
Tel: (757) 678-9876
Profile
Dynamic, detail and results oriented
individual who is self motivated, versatile employee with the ability and desire to succeed. Takes
pride in completing a job correctly the first time, on time. A true asset
to any corporation.
Education
OLD DOMINION UNIVERSITY, Norfolk,
VA
Fall 1998 –Spring 2000
Bachelor of Science in Criminal
Justice
VIRGINIA STATE UNIVERSITY, Petersburg, VA
Fall 1996 –Spring 1998
Candidate for Bachelor of Arts in
Political Science
Experience
MILLER & LONG CONSTRUCTION,Washington,
DC
August 2011- Current
Sr. Office Manager
·
Greet possible future employees by
answering inquiries, providing address of hire center, hours of operation, and
what information is needed to have a completed application
·
Manage and maintain multiple
payroll systems for parent companies to ensure that employees are paid
correctly each week
·
Complete separation once
employees has decided to leave the company and contact the necessary
departments so that file completion may begin
·
Attend meetings/trainings to be
implemented in the field so all employees who are effected can transition
smoothly
·
Continue to perform the duties
listed below
MILLER & LONG CONSTRUCTION, Bethesda, MD
April 2006 - Aug 2011
Office Manager
·
Input payroll for employees on a
daily basis which is submitted electronically on a weekly basis
·
Contact vendors for rental
equipment and schedule delivery and pick up date
·
Serve as an liaison for employees in
the following areas insurance, payroll, human resources
·
Create and maintain excel
spreadsheets
·
Maintain daily paperwork for general
contractors, superintendents and headquarters
·
Track daily manpower, tool and
material inventory, rebar steel, concrete, gravel , pickup and transfer
material and employees
·
Responsible for multiple
jobsites
·
Order additional materials needed to
complete projects
·
Interact with accounts payable
and receivable
·
Track superintendents expenses
·
Make and file copies of all
paperwork and maintain accurate records
·
Send and respond to emails from
payroll, insurance, human resources, superintendents, general contractors
·
Trained CPR and First Aide
respondent in case of an emergency while on the jobsite until higher authority
arrives to be relieved of duties
·
Complete paperwork for disciplinary
action, separation forms, hire and/or rehire employees, accident/first
aide reports, safety meeting
·
Travel out of town to assist human
resources
·
Worked in Central Virginia
(Richmond) for two years as the only office manager in the area managing three
jobsites performing the above responsibilities
·
Train new employees within a two
week period to perform the above responsibilities
UNEMPLOYMENT
May
2005 – April 2006
TERABEAM WIRELESS,Falls Church, VA
December 2004 – May 2005
Receptionist/Accountant
Assistant
· Maintain and manage invoicing,
including filing and posting
· Manage credit changes, processing
credit memos and collections
· Serve as a liaison between clients
and vendors
· Receive and appropriately forward
incoming customer calls and greet prospective clients
· Member of information helpdesk for new and current clients; serve as
go-to for client questions
TOWERS PERRIN, Chesapeake,
VA
July 2002 – December
2004
Benefits
Specialist
· Highly trained employee regarding
the understanding, processing, and maintenance of Defined Benefit pension
annuity plans for a major corporate client
· Experience with Health and Welfare
benefits administration
· Implemented new processes and job
aids or more efficient individual and team casework
· Expert processor for client
retirement , disabilities and death benefits
· Manage and update databases of
client relevant processing with 100% accuracy on a daily basis
· Integral member of focus panel
between employee and management teams
· Manage, assign and monitor the daily
workload for team and report directly to manager
· Consistently exceed company
standards for work in customer service
· One-on-one customer service work
with defined benefit plan participants for retirement and similar life events
ADVANCED SERVICES INC, Norfolk,
VA
April 2000 – July
2002
Commercial Account Specialist
·
Managed orders, service request and
customer service for multi-million dollar accounts
·
In-depth work with customers and
maintained follow-up documentation for further assistance
·
Assisted with the handling of
service contracts for major name-brand appliances
·
Served as liaison for the delivery
services and customers
·
Worked with local dispatchers to
coordinate service for emergency or weekend appointments
·
Assured customers satisfaction with
customer incentives
·
Consistently delivered and was
recognized for top notch customer service
SKILLS
COMPUTER AND CLERICAL SKILLS
·
Microsoft
Office Suite 2003 & 2007: Word, Excel, PowerPoint, Access, Explorer
·
Internet
Research
·
Drop box
& Ever notes
·
85-90
Words typed per minute
MEMBERSHIPS LEGAL
SHEILD,
Fall 2003
– Present
Director
in Business
·
Share
information about available services for families and companies to help avoid legal crisis
AWARDS
Recognized by Girl Scouts Troop 2554
for
cookies
2009 & 2010
Recognized by Miller & Long HR Dept for Central VA
Area
2006 & 2007
Exceptional
Customer Service Award, Towers
Perrin
2003 & 2004
Dean’s List., Virginia State
University
1996 & 1997
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