Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Drury University , Springfield , Missouri
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Joy Russell
(303) 648-9876
Joy@yahoo.com
Professional Experience
01/2009
– 7/2011 JP Morgan Chase - Denver, CO
Sr. Desktop and Remote User Support
·
Virtual Desktop
environment build and support lead.
·
New hire system
installation utilizing Software Distribution Imaging and hardware deployment.
·
Technical support encompassing
software issue resolution, hardware diagnostics and repair.
·
LAN / Network
connectivity troubleshooting.
·
Remote user support
for both Laptop and Blackberry Enterprise systems.
·
OS support include
Windows XP and Windows7
·
Application support
for Microsoft Office 2010, Lotus Notes V6.5 and over 25 3rd Party
applications
06/1994
– 01/2009 American Century Investments
– Kansas City, MO / Denver, CO
12/2004
– 01/2009 Lead Desktop Support
Managed Service
Level Support. Was point of contact for end users and management
in connection with all desktop issues including policies, processes and procedures.
Developed and
Maintained Asset Management Database for the purpose of tracking hardware,
software licensing. Functional responsibilities included:
· Project
Lead in multiple equipment and Microsoft OS refresh projects.
· Including
maintaining hardware purchase volume to meet project requirements.
· Accounting
and managing asset disposal within data security policies.
· Managed
4 desktop technicians supporting 1,033 Windows XP desktops and laptops both
on-site and remote locations.
· Managed
hardware Asset Management maintaining staging asset volumes to account for
break fix and increases and decreases in workforce
· Coordinated
software licensing and compliance with Software Asset Management Team including
maintaining records on available concurrent license volumes and matching with
forecasted needs of the business.
· Work
directly with both Finance and Purchasing in the hardware / software acquisitions.
· Facilitated
software deployment between Software Distribution developers and end user
environment utilizing SMS Web Client.
· Desktop
liaison for Virtual Desktop environment testing and application management
team.
09/1999
– 12/2004 (Denver, CO) Sr. Technician Desktop Support
· Project
Lead for conversion from Windows NT to Window 2000 for Denver
· Responsible
for hardware warrantee repairs which encompassed accounting and tracking of
shipping and receiving as well as third party vender interactions.
· Asset
Management audit and reconciliation.
06/1994
– 09/1999 (Kansas City, MO) Database
Development
·
Transitioned statistical database from local single
point data entry database to a Network based Lotus Notes entry system.
·
Program Development encompassed a combination of SAS,
SQL and REXX
·
Department liaison for I.T. Support.
Certifications
ITIL v3 Foundation in IT Service Management
Education
B.A., Business
Administration and Economics
.
Additional
Skills
· Building
and Leading Teams
· Client
Needs Assessment
· Client
Relationship Management
· Hiring
and Supervising Staff
· Resource
Management
· Remote
User Support
· Supported
every Microsoft Operating System since Windows 97
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