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Lilly Bridges
309 Brook Farm Lane ¨
Charlotte, NC 28001 ¨ (704)
674-9876¨ lilly.bridges@gmail.com
CAREER EXPERIENCE
Wells Fargo Company– Charlotte, NC (05/2008 – Present)
Commercial Mortgage Servicing (CMS) – Sr. Operations Analyst (8/2010 – Present)
¨Work
as SME for both Strategy and Full Circle Applications, duties include; granting
users access,
troubleshooting all issues associated with
applications, and working with developers to resolve all
production
issues and system implementations for all CMS Line of Business
¨Document
requirements for all CMS users query requests using SharePoint
¨Assist
developers with gathering and verifying query data from the Oracle DBMS data
warehouse for
requested queries using MS Access
¨Maintained relationship between vendor (McCracken) and LOB by monitoring vendor work and
identifying all issues and recommending
resolutions to prevent any reoccurrences
¨Assist
developers and vendor with all post production data implementations and
document any
discrepancies
¨Gather
business requirement and coordinate all user acceptance testing (UAT) for all
Full Circle and
Strategy application enhancements as well as
all Strategy bulk data uploads via AS400
¨Work as the CIW Security
Coordinator for CIB Real Estate, duties include adding, deleting, monitoring
user access for CPA Web Application.
¨Assisted with Strategy Application
Consolidation Project; duties include, data mapping of all vendor
maintenance codes and application custom program coding, assist with writing high level
specifications
for each data analysis, facilitating meetings
and assigning tasks for each deliverable, developed and
maintained consolidation SharePoint site
Financial Oversight Monitoring &
Controls – Sr. Business Systems Consultant, Charlotte , NC
¨Worked as the subject matter expert (SME)
for the ORMS (operational risk management suite) SOX
(Sarbanes-Oxley)
Application, duties include; granting user access, implementing training
curriculum (classroom, LiveMeeting
and Wells Fargo LMS), and troubleshooting all issues associated with the
application, conducting quarterly user access review, and generating ad hoc query
reports using Actuate Reporting Tool for users within each Line of Business
¨Interviewed Financial Governance
Managers and BU Managers to gather business requirement for all
SOX
application enhancements and training needs in order to prepare the business
requirements
document (BRD) and new training materials
¨Managed the vendor (Centerprise) relationship
through regular and effective communication for all SOX
issues
¨Decomposed high level requirements into
user, functional, and non-functional requirements
¨Developed and presented use cases of
requirements to CFG Managers, BU Managers and vendor
¨Assisted developers with UAT (user
acceptance testing) before production implementation
¨Updated all SOX application training
manuals to reflect current enhancements and updates
¨Assisted financial analysts with all
EUCT (end user computing tool) control testing for each quarter
¨Conduct quarterly audit reviews of SOX
application IT projects for each Business Unit (BU) and report
all findings and made corrective action recommendations to ensure SOX
Compliance Standards are met
¨Documented all findings from quarterly audit
reviews and report issues to the BU Managers
¨Maintained and updated Corporate
Financial Governance department website utilizing CMS
¨Developed and maintained both CFG and
FOMC SharePoint Websites
¨Generated ad hoc query reports to track
quarterly SOX control assessments to identify deficiencies
¨ Worked as SME on the SOX to ICE
applications integration project, deliverables include: performing
data mapping, writing test scripts, training
end users to perform UAT, addressing any issues as they
relate
to the application integration to the project manager, stakeholders, and developers
while following
SDLC
Wilkinson & Associates Real Estate —Real Estate Broker, Charlotte, NC (06/2006-Present)
¨Conduct one on one consultation with
buyers and sellers to discuss the buying and selling process,
agency relationships, and explain the purchase and sales agreement
¨Assist buyers with obtaining financing
for the purchase of new and existing homes
¨ Developed and maintained relationships
with lenders, appraisers, inspectors, and other contract vendors
in order to increase customer service levels with buyers and seller
¨Assist sellers with marketing homes for
buyers and other real estate agents using online marking, social
medias, flyers, and open houses
¨Conduct comparative market analysis
(CMA) to determine current value and market trends
¨Draft offer to purchase contracts and
other addendums for buyers on the purchase of homes
¨Negotiate sales that are both secure
and profitable for both buyers and sellers
¨Work with clients and closing attorneys
to ensure all documents needed are in order for closing the sale
¨Managed the client relationship through
regular and effective communication on deal status and any
issues that are identified
¨Organized promotional seminars to
educate buyers and sellers on the buying and selling process as well
as a means to generate leads to improve sales revenue
Bank of America (contract) – Corporate
Information Security – Business Analyst, Charlotte,
NC (07/05-10-06)
¨Responsible for monitoring
communications to ensure employees are staying within the bank’s
compliance standards
¨Communicated with target associates from each LOB regarding the
collection of data for multiple cases
¨Executed pre-defined scripts for the collection of electronic data
including, ZANTAZ, Assentor, TAO
¨Verified and maintains integrity of data collected
¨Worked with the quality assurance team to ensure quality of work
product
¨Monitored progress of projects by
updating tracking and metrics databases and uploaded all
documentation changes onto Sharepoint site to ensure that deadlines are
met
¨Reported regular status to Lead Business Analyst and Project
Manager
¨Created data flow diagrams using Visio to
assist
in the development of processes and procedures
IBM – Charlotte , NC
Reuters Americas
¨Developed Lotus Notes mail database
accounts and id files for Reuters’ employees using Lotus Notes
Domino Administrator, Lotus Notes Developer, and Server Admin Plus
¨Responsible for mail file moves on
domino servers
¨Developed group distribution lists for
lotus notes users
¨Maintained Access and System Control
levels for users on the Dominos servers
¨Disabled all database and network
access for terminated users using Windows 2000 Active Directory
¨Created and maintained all remote
access accounts using RSA ACE server.
¨Assisted user with phone and VOIP
configurations
¨Worked with client IT Director and
support managers to implement new policies and procedures for
internal users
¨Worked with IT Director and project
managers to implement new software tools
¨Assisted with initiation, planning,
execution, and monitoring of email migration project
¨Assist end users with Lotus Notes to MS
Exchange migrations, which included installations, setting up
profiles, and accessing personal folder
¨Updated technical procedure database
for support analyst usage
Global
Services (Help Desk/Call Center) – Senior Teleservices Representative (06/99
– 06/02)
University
of Southern Mississippi/Office of Community Service Learning– Program Manager, Hattiesburg, MS (01/96-05/99)
¨ Managed a staff of 15 project leaders
and service projects for the Office of Community Service Learning ¨Assisted clients in determining project objectives, information
specifications, schedules, and funding, for
community service projects throughout the
city of Hattiesburg, MS
¨Prepared budget plans and maintained
records of all expense incurred in project development
¨Maintained project database by
developing information requirements and entering data into database
system in order to measure client and volunteer success
¨Controlled project plans by approving
changes, reviewing open issues, and communicating essential
information
to the client of each project
¨Organized promotional programs in order
to obtain volunteers for each client
¨Developed training programs for each
service project that were in compliance to each client’s needs
¨Facilitated bi-weekly meetings with
project leaders and site coordinators
¨Facilitated workshops on various topics
during Campus Outreach Opportunity League (COOL)
Conference each year
¨Developed strong relationship with
local business as a means to generate funding and sponsorship
EDUCATION
University
of Southern Mississippi, Hattiesburg, MS (05/99)
Degree: Bachelor of Science in Business
Administration with a concentration in Management Information Systems
COMPUTER TRAINING/SKILLS
¨HTML ¨Domino Developer ¨SQL ¨Visual Basic
¨CICAT
¨MS Office ¨Lotus Notes ¨In$ight
¨WF LMS ¨Domino Administrator ¨OS/390 ¨AS/400
¨FrontPage ¨ISPF/TSO ¨C++ ¨MS Exchange Server5.5
¨Radia Software Manager¨Visio ¨Server Admin Plus ¨MS Project
¨Front Page ¨iSeries Navigator ¨Symantec PcAnywhere ¨SharePoint
¨SyncBackSE ¨AD Search ¨RACF ¨Citrix
¨ Active Directory ¨SAS ¨Dream weaver ¨RSA ACE Server
¨Windows 98/NT/ME/2000/XP/Vista/7 ¨PAC2000 ¨MS Live Meeting
REFERENCES
Available upon request
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