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Sarah  Bittenbender	Home: (502) 937-9876
309 Andalusia Lane	Cell: (502) 552-1230
Louisville, KY 40001	E-mail: sarah@gmail.com

Career Background

National Government Services, Inc.			Sr. Business Development Specialist		April 2007-Present
NGS is a subsidiary of WellPoint, Inc. – the largest health insurance company in the country. I am responsible for writing, editing and managing technical proposals for Health Information Technology opportunities with the Centers for Medicare and Medicaid Services and the Department of Veterans Affairs. I have served on or managed 12 successful proposal teams, generating $700 million in revenue for the company. This includes interpreting complex documents, developing solutions based upon government regulations and managing diverse teams to write accurate, compelling marketing copy for proposals. My duties also include meeting regularly with government contracting officials and potential business partners to discuss opportunities and develop solutions. I also created the company’s first opportunity pipeline, managing the company’s opportunity review process and participating on the Long Range Plan committee. I also managed the selection and implementation of Salesforce.com as the department’s customer relationship management application. In many instances, I have performed these functions working from a home office in a virtual office environment. Other duties include managing the company’s library of historical responses and developing content for other marketing and communications materials, and creating graphics and templates using Adobe Creative Suite and Microsoft Office (Word, Excel, PowerPoint, Outlook, and Visio) products. I also conduct research on opportunities and competitors. In addition, I created the Business Development Stylebook, based on the Associated Press Stylebook and the Centers for Medicare and Medicaid Services’ internal stylebook, to help proposal writers and subject-matter experts write proposal responses using a consistent style.
Freelance Writer					Aug. 1996-Present
I have penned more than 500 opinion, news, and sports articles for such publications and news organizations as The Courier-Journal, The Detroit News, The Baltimore Sun, The Associated Press and The Lane Report. My freelance work for Greater Louisville Inc. led to my full-time employment there. My work for The Lane Report included a pull-out section on the importance of the military to the Louisville region.
Metro United Way	Marketing Communications Specialist				March 2006-Jan. 2007
I created print and electronic newsletters and other marketing collateral materials directed to key audiences, including donors up to $5K or higher and recipient organizations. Worked with the Louisville and Southern Indiana Asset Building Coalitions to identify clients for feature stories and promote the agencies financial literacy initiatives. I also designed and wrote annual reports for key initiatives, such as the agency’s Success By 6 early childhood education project. And guided the agency on maintaining effective public relations within the community; this included arranging a joint planning session with Greater Louisville Inc. and members of the Jefferson County state legislation delegation and developing a strategy to engage political and community leaders and get their support for the agency’s 2-1-1 initiative.
Greater Louisville Inc.	Public Relations Manager				Oct. 2001-July 2005
I served as a media spokesman and community representative for the Chamber of Commerce and Economic Development Organization for the Louisville metropolitan area. I also served as the editor for GLI’s monthly print and electronic newsletters, managing an annual budget of $45,000 and working with vendors for printing services. Other responsibilities included: drafting speeches and other communication pieces for GLI senior leadership, collaborating with Marketing staff in developing collateral materials and planning events for Chamber initiatives (such as the Every1Reads school literacy project), and tracking legislation to provide status reports and alerts to GLI membership and other key audiences as necessary.
Business First		Healthcare/Government Staff Writer			Oct. 2000-Aug. 2001
I wrote up to three stories a week for the print edition and at least one story daily for the Web site. Primary beats were healthcare, government, logistics, Bullitt County and Southwest Louisville developments. I developed relationships with key leaders in these beats and used the information garnered from these sources to identify emerging trends within companies and the local business community.
The News-Enterprise		Political Affairs Reporter			May 1998-Oct. 2000
I covered city (Elizabethtown, Radcliff, and Vine Grove), Hardin County, state and federal governments, developing relationships with elected and appointed officials at all levels of government, including Fort Knox. I also covered the Base Realignment and Closure activities that were taking place at that time. I won awards from the Kentucky Press Association for Enterprise Reporting and from the Louisville Chapter of the Society for Professional Journalists and Landmark Community Newspapers Inc. for news, on-going and deadline reporting.

Professional Organizations/Memberships

Association of Proposal Management Professionals (APMP) Member of the National Capital Area (D.C.) chapter, which includes many companies that hold contracts for federal government agencies. I also serve on the Annual Conference Committee

Strategic and Competitive Intelligence Professionals

International Association of Business Communicators Member of the Bluegrass (Louisville) Chapter

Relevant Professional Training and Development
Crisis Communication, Institute for Crisis Management	2003
How to Market to Government, Kimberlee Hayward	2008
NGS New Manager Orientation¸ National Government Services	2008

Volunteer/Civic Involvement

Louisville-Jefferson County Democratic Party	2008-Present
Serve as the Vice Chair for the 28th Legislative District and as a member of the County Executive Committee. Serve on the party’s communications committee, which including managing our website content, updating our social media feeds and serving as a media contact/spokesperson, when necessary.
Exploited Children’s Help Organization	2008-2010
Served as a volunteer and a member of the Louisville-based organization’s Public Relations Committee. Wrote the application for ECHO’s 2008 Governor’s Awards for Outstanding Volunteer Service. ECHO received the Governor’s Citation of Excellence in the Non-Profit Category.
Young Professionals Association of Louisville	2004-2007
Served as the Get Out the Vote Chair, Public Issues Director, and Vice President-Community. Developed YPAL’s first advocacy guidelines. Also spearheaded YPAL’s lobbying efforts for a new arena in downtown Louisville. This included meeting regularly with city and state elected officials, meeting with community and business leaders, and putting together a public relations strategy to help shape public debate and publicize our viewpoint through earned media opportunities. Drafted speeches and talking points for other board members to ensure a consistent message was sent to multiple audiences.
Leadership Louisville Center	2003-2004
2004 Graduate of the inaugural Ignite Louisville class for emerging young professional leaders 2003 Graduate of Focus Louisville

Education

Boston University	Sept. 1992-Dec. 1993
Major: Journalism
University of Louisville	Jan. 1994-Dec. 1997
Major: Communications (Served as Editor-in-Chief of The Louisville Cardinal for the 1997-98 academic year)

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