Specialist Network Support Sample Resume Format in Word Free Download -->

Specialist Network Support Sample Resume Format in Word Free Download

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309 Cimarron Trail  #1026

815.263.9876
Irving, TX  75001

bella@gmail.com

Objective:  To obtain a position to maximize my technical background and leadership abilities while continuing to expand my knowledge of new technologies.

Summary of Qualifications: Competent and certified network professional with years of hands-on design, configuration, installation and troubleshooting of large-scale IP networks.  Experienced in leading engineers, managing workloads, scheduling, and providing 2nd level technical support. Skilled in all facets of WAN, LAN, hardware and software configuration, design proposals, project management and process development. Knowledgeable of multi-vendor hardware and firewalls. 

Professional Experience

AT&T -  Network Operations                                                                                                          Irving, TX             
 Specialist Network Support                                                                                                       2010 - Present

  • Proactive and reactive fault management for the U-verse network, AT&T’s corporate initiative to deliver IPTV to consumers.  As a manager in the U-verse Network Operating Center (NOC) responsible for the Alcatel platforms across the entire U-verse network
  • Support the installation and maintenance of U-verse ensuring the overall health of the IPTV platform.  Includes oversight and resolution of alarms, scheduling and execution of change management requests.  Coordinate maintenance support activities at the customer site or remotely from company location.
  • Provide analysis of problems, and support resolution and process improvement. Specific responsibilities include: alarm validation and investigation, proactive channel scans, troubleshooting, ticket documentation and escalation, proactive network checks, network repair and monitoring change management.
  • Participate in outage situations by providing guidance on Conference Bridges and to team members, monitors progress of restoration, and provides clear and concise documentation of the events in AOTS. Strong interpersonal and communication skills when it comes to problem resolution and change management processes with other internal and external organizations. Interacts with staff organizations to suggest new Methods and Procedures and validate Service Level Agreements with outside organizations across the 13-state region.
  • Systems and tools used to support the U-verse network are: SPG, AOTS, SMARTS, 5620 SAM, AMS, WFA, G2, Granite, DHCP, Labrador, Lasso, and Clarify.  
.

AT&T -  Global Network Services                                                                                            Warrenville IL     
Senior Technical Network Consultant                                                                                             1998 - 2010



o    Review and approve pre-contract network designs and post-sale addendums against  engineering standards and customer requirements, including the integration of cross-service installations for  Enhanced Virtual Private Network (EVPN) service for  AT&T’s signature MPLS data network
o    Evaluate custom design proposals for Netflow, Application Performance Management, Network Based Firewall, VRF Lite and others.  Provide recommendations to sales teams based on bandwidth, LAN/WAN routing topologies and Class of Service (QOS) requirements. 
o    Led team of 3 technical order engineers.  Trained, coached and acted as subject matter expert (SME) for MPLS and VoIP processes.  Developed and maintained tools used in workload management to improve efficiency of day-to-day tasks.    
 
o    Network Engineer supporting customer networks ranging from one simple site to several hundred sites with complex routing schemes and access-lists. Gather requirements, plan and execute implementation of IP Networks. Proficient in Cisco router, network design, configuration and troubleshooting.
o    Utilize technical skills to support development of AT&T’s VPN Service offer during evolution from a new product offer to general availability status.  Define service delivery tasks and processes.  Create desk-level process documentation of new features.
o    Worked to improve and streamline order processes to reduce cycle time and eliminate defects.  Achieved 100% on-time review and completion of customer requests.  Recognized for efforts to meet critical implementation schedules.
o    Systems Test Engineer for development of global ordering systems for service delivery.  Submit system requirements, write and execute test cases in a multi-platform environment. Deliver technical training on new service offerings



Lucent Technologies.
 Test Engineer – CDMA Wireless Systems
Naperville, IL
1998

o    Support the development and introduction of new technologies for Cellular voice services on Sprint’s CDMA network, focusing on smooth integration of cellular phone features with existing network components.
o    Review system requirements.  Create and execute test cases in a 5ESS lab environment.  Interface with development team members for bug fixes to ensure quality deliverables for client. 
o    Communicate with project manager on issues that delayed implementation schedules.  Worked nights and weekends as needed to meet service deadlines.  
o    Execute stress testing to benchmark performance of the HTML server to ensure that Quality of Service (QOS) standards are met.
o    Provided on-site customer support during product delivery.  Serve as single point of contact on questions, bug fixes and escalations.   Recognized for meeting aggressive product delivery goals.
o    Perform scheduled database maintenance such as operating system upgrades and periodic data backup.
o    Knowledgeable of voice telephony and wireless technologies, CDMA, TDM voice, 5ESS, SS7 signaling.  


IBM Global Services / Advantis
Network Operations Center
Schaumburg, IL
1991 – 1998

  • Provide tier-two lifecycle support for Sears, Discover Card, Allstate, Dean Witter, and other clients in a multi-protocol, multi-platform environment.  Proactively monitor critical financial systems and execute backup and disaster recovery plans.
  • Skilled in Layer 1-2-3 WAN troubleshooting, Cisco Router, LAN, SNA, TN3270, Series1, and AS400 systems.
  • Performed hardware upgrades, inside wiring, and test of SNA controllers located at Sears stores.
  • Provisioning coordinator for large-scale rollouts.  Manage customer installation schedules, equipment shipments and schedule technicians for dispatch.
  • Support field installations for managed router services. Guided on-site technicians in the install, test and turn-up of Frame Relay network services.  Perform stress test of WAN circuits prior to customer migrations. Troubleshoot T1, DS3, IMA, and OC3 technologies, inside wire, cabling and ISDN backup.
  • Trained a team of 20 contractors to perform site installations.  Procured desktop PC’s and User ID’s.  Kept desk level process documentation current.  

AT&T Long Lines
Communications Technician
Chicago IL
1982 - 1991

  • Communication technician in the 800 toll-free repair center performing problem isolation and repair for inbound 800# and outbound service outages.  Operate precision equipment for test and trouble isolation. Initiate software changes to re-route traffic. Work closely with other teams to facilitate repair.
  • Understanding of Voice technology, engineering standards, and provisioning practices and systems.


Hardware & Software

Hardware:

  • IPTV:   Alcatel  7330, 7340, 7342:  Ericsson BLM1500
  • Routers: CISCO 7300, 7200, 3800, 2800, 1841.
  • Switches: CISCO Catalyst 2900, 6500.
  • CSU/DSU: Paradyne, Fluke Visual
Software:
  • Routing Protocols:   IGRP/EIGRP, OSPF, RIP 2, BGP.
  • Transport/Data Link Protocols:  Frame Relay, MPLS, Ethernet, ATM, PPP, MLPPP, ISDN,
  • LAN Technologies:  Ethernet, Token Ring, FDDI, VLANS.
General Business and Networking Skills
  • VoIP Implementations, Network Architecture, Customer Communication, Process Documentation, Implementation Plans and Processes, Desk Level Procedures, Network Performance Management, Installation & troubleshooting, Microsoft Office, Excel, Visio




Education & Professional Certifications


CCNA ( Cisco Certified Network Associate)
Six Sigma  (Green Belt)

Leading with Distinction (AT&T Leadership Training)

Lewis University; Romeoville, IL (Bachelor of Science, Information Technology)

Toastmasters.org (Competent Communicator)




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