Software Support Specialist Sample Resume Format in Word Free Download -->

Software Support Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ruby Waldroup
309 Tamworth Rd
Tamworth, NH. 03001
603 661 9876
ruby@roadrunner.com



Technical Background     
Operating Systems:
  • Windows 7, Windows XP, Windows ME, Windows 98, Windows 95 Support.
  • Windows NT, 2000 Server, Server 2003, Server 2008
  • Exchange 5.5, 2000 Admin
  • Active Directory
  • DNS
  • DHCP
  • WINS
  • WSUS
  • SMS 2.0 Server.
  • SQL 2000 Server.
  • Novell NetWare 5.1.Admin
  • VERITAS Net Backup/Backup Exec. Admin
  • Symantec Antivirus. Admin
  • Trend Antivirus. Admin
  • McAfee Antivirus Admin
  • Captaris RightFax   
  • Linux.

   

Certifications:
MCITP Server 2008 Administrator
MCTS Microsoft Office SharePoint Server 2007
MCTS Windows 7
Microsoft Certified Technology Specialist
Microsoft Certified Systems Engineer Windows 2000
Microsoft Certified Systems Administrator Windows 2000
Microsoft Certified Professional
Security +











Professional experience:
Desktop/Server Support
January 2010– Present
Affiliated Computer Services Concord, NH
  • 2003 - 2008 Server Administration
  • Desktop Deployment/Support
  • Software Testing/Deployment
  • Patch management using Windows Server Update Service
  • McAfee Antivirus management
  • Phone and Cell Phone support.
  • Printer Management
  • Hardware and Software Management





Desktop/Server Support
November 2008 – January 2010
Fraser Papers Gorham, NH
  • 2000 Server 2003 Server Administration
  • Desktop Support
  • Patch management using Windows Server Update Service
  • McAfee Antivirus server management
  • Phone and Cell Phone support.
  • Hardware and Software Management.





Level 2/Technical Analyst    (contract)
November 2005 – March 2006
Ameristar Casinos Las Vegas, NV
  • Provide Executive Support at the Corporate Office.
  • Trouble shooting Desktop Software, Email, Hardware, Printing and Web base application issues.
  • Standardize and build desktop images using Remote Installation Server.
  • Create new user accounts in Active Directory.
  • Resolve access issues in Active Directory.
  • Tracking and prioritizing trouble tickets.







Level 2/Desktop Support      (contract)
April 2005 – July 2005. August – October 2005.
Liberty Mutual Insurance Group. Portsmouth, NH
  • Technical Analysts in a 40,000 user environment
  • Trouble shooting Desktop, Office, Printing and Web base application issues.
  • Backup and restore of users data.
  • Patch and Upgrade testing and deployment.
  • Re-imaging of users desktops.
  • Tracking and prioritizing trouble tickets.



Systems Engineer/Systems Administrator
Concordant Inc
73 Princeton, Street.
Suite 312
North Chelmsford, MA. 01863
978.251.1885
  • My current Engagement form June 2002 – June 2004 has been at Blue Cross Blue Shield of MA.
  • I have been working with a 5 person team managing 30+ production servers in a zero down time environment and also providing level 3 supports for 4000+ user.
  • The environment was a mix of Novell and Windows boxes running on Compaq and Dell hardware.
  • File and Print and NDS are running on Netware 5.1.
  • When I started this was NT 4.0 domain but we since have migrated it over to Windows 2000 Server and from Exchange 5.5 to Exchange 2000.
  • Creating User account, Moving and trouble shooting permissions in Active Directory.
  • I was also involved with Patch and Software Testing and Deployment.
  • I was also tasked with the daily and weekly backups of the servers.
  • I was also the go to guy for the Captaris Rightfax product they were using.



 

 

 



 

 

IT Administrator/Desktop Support     (contract)

June 2001 – June 2002. Blue Cross Blue Shield. Boston, MA.
  • I was the Lead Engineer for the Membership growth/Desktop support project.
  • Using Symantec Ghost to image machines; personalizing the new user machines.
  • Setting up printers; installing applications; Trouble shooting desktop network issues.
  • Installing and replacing any needed hardware.
  • Provide ongoing support for Microsoft applications, various printers and Novell clients.






IT Administrator/Desktop Support    (contract)
May 2001. Bostik/Findley. Middleton, MA.
  • I was working on migrating users over to Windows 2000.
  • Setting up new desktops and laptops with Windows 2000 and any needed applications;
  • Setting up user profiles on the domain; Desktop Support.
  • Installing and replacing any needed hardware and software.



Software Support Specialist     (contract)
March 2000 - February 2001.  RiskTrac.  Portsmouth, NH.
·         I was a Software Support Specialist.
·         I provided customer support over the phone.
·         Assisting customers accessing RiskTrac Web based products.
·         Patiently conduct one-on-one product training sessions for customers.
·         Diagnose and solve customer technical issues.
·         I also used SQL scripts to run reports to gain statistics on customer cases and worked with Development and QA to meet customer needs and testing of new software.


Education   
January 2001.   MicroSmart Technology Solutions.  Bedford, NH.  
Implementing Windows 2000 Professional and Server.

January - June 2000.  Hesser College Manchester, NH.
Networking Essential and Administration.
Computer Service and Maintenance A+ prep.
Implementing, Administer and Troubleshoot Win 95.
Exploring Microsoft Office 97.


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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