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IT Administrator/Desktop Support (contract)
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309 Tamworth Rd
Tamworth, NH. 03001
603 661 9876
ruby@roadrunner.com
Technical
Background
Operating
Systems:
- Windows 7, Windows
XP, Windows ME, Windows 98, Windows 95 Support.
- Windows NT,
2000 Server, Server 2003, Server 2008
- Exchange
5.5, 2000 Admin
- Active
Directory
- DNS
- DHCP
- WINS
- WSUS
- SMS 2.0 Server.
- SQL 2000 Server.
- Novell
NetWare 5.1.Admin
- VERITAS Net
Backup/Backup Exec. Admin
- Symantec
Antivirus. Admin
- Trend Antivirus.
Admin
- McAfee
Antivirus Admin
- Captaris RightFax
- Linux.
Certifications:
MCITP
Server 2008 Administrator
MCTS Microsoft Office
SharePoint Server 2007
MCTS
Windows 7
Microsoft
Certified Technology Specialist
Microsoft
Certified Systems Engineer Windows 2000
Microsoft
Certified Systems Administrator Windows 2000
Microsoft
Certified Professional
Security
+
Professional
experience:
Desktop/Server
Support
January 2010– Present
Affiliated Computer Services Concord, NH
- 2003 - 2008 Server Administration
- Desktop Deployment/Support
- Software Testing/Deployment
- Patch management using Windows Server Update Service
- McAfee Antivirus management
- Phone and Cell Phone support.
- Printer Management
- Hardware and Software Management
Desktop/Server
Support
November 2008 – January 2010
Fraser Papers Gorham, NH
- 2000 Server 2003 Server Administration
- Desktop Support
- Patch management using Windows Server Update Service
- McAfee Antivirus server management
- Phone and Cell Phone support.
- Hardware and Software Management.
Level
2/Technical Analyst (contract)
November 2005 – March 2006
Ameristar Casinos Las Vegas, NV
- Provide Executive Support at the Corporate Office.
- Trouble shooting Desktop Software, Email, Hardware, Printing and Web
base application issues.
- Standardize and build desktop images using Remote Installation
Server.
- Create new user accounts in Active Directory.
- Resolve access issues in Active Directory.
- Tracking and prioritizing trouble tickets.
Level
2/Desktop Support (contract)
April 2005 – July 2005. August – October 2005.
Liberty Mutual Insurance Group. Portsmouth, NH
- Technical Analysts in a 40,000 user environment
- Trouble shooting Desktop, Office, Printing and Web base application
issues.
- Backup and restore of users data.
- Patch and Upgrade testing and deployment.
- Re-imaging of users desktops.
- Tracking and prioritizing trouble tickets.
Systems
Engineer/Systems Administrator
Concordant
Inc
73
Princeton, Street.
Suite
312
North
Chelmsford, MA. 01863
978.251.1885
- My current
Engagement form June 2002 – June 2004 has been at Blue Cross Blue Shield
of MA.
- I have been
working with a 5 person team managing 30+ production servers in a zero
down time environment and also providing level 3 supports for 4000+ user.
- The
environment was a mix of Novell and Windows boxes running on Compaq and
Dell hardware.
- File and
Print and NDS are running on Netware 5.1.
- When I
started this was NT 4.0 domain but we since have migrated it over to
Windows 2000 Server and from Exchange 5.5 to Exchange 2000.
- Creating
User account, Moving and trouble shooting permissions in Active Directory.
- I was also
involved with Patch and Software Testing and Deployment.
- I was also
tasked with the daily and weekly backups of the servers.
- I was also
the go to guy for the Captaris Rightfax product they were using.
IT Administrator/Desktop Support (contract)
June
2001 – June 2002. Blue Cross Blue Shield. Boston, MA.
- I was the Lead Engineer for the Membership
growth/Desktop support project.
- Using Symantec Ghost to image machines; personalizing
the new user machines.
- Setting up printers; installing applications;
Trouble shooting desktop network issues.
- Installing and replacing any needed hardware.
- Provide ongoing support for Microsoft
applications, various printers and Novell clients.
IT Administrator/Desktop Support (contract)
May
2001. Bostik/Findley. Middleton, MA.
- I was working
on migrating users over to Windows 2000.
- Setting up
new desktops and laptops with Windows 2000 and any needed applications;
- Setting up
user profiles on the domain; Desktop Support.
- Installing
and replacing any needed hardware and software.
Software
Support Specialist (contract)
March
2000 - February 2001. RiskTrac. Portsmouth, NH.
·
I was
a Software Support Specialist.
·
I
provided customer support over the phone.
·
Assisting
customers accessing RiskTrac Web based products.
·
Patiently
conduct one-on-one product training sessions for customers.
·
Diagnose
and solve customer technical issues.
·
I also
used SQL scripts to run reports to gain statistics on customer cases and worked
with Development and QA to meet customer needs and testing of new software.
Education
January
2001. MicroSmart Technology Solutions. Bedford,
NH.
Implementing
Windows 2000 Professional and Server.
January -
June 2000. Hesser College Manchester, NH.
Networking
Essential and Administration.
Computer
Service and Maintenance A+ prep.
Implementing,
Administer and Troubleshoot Win 95.
Exploring
Microsoft Office 97.
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