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Jada Ichisaka          309 Via del Castille, Morgan Hill, CA  USA  95001                Phone: (408) 218-9876  E-mail:  jada@gmail.com

SUMMARY OF QUALIFICATIONS

§   Experience writing and editing software documentation for a technical and global audience §   8 years of core functionality, UI and localization QA experience §   2 years of technical lead and mentoring experience §  MA in English with a thesis; taught a university course in literature in the United States, and     English in Japan SKILLS AND ACCOMPLISHMENTS Communication 1. Held point-of-contact positions that required heavy interaction with engineers, marketing and sales departments, as well as with outside vendors and remote customers. 2. Wrote, edited and peer proofread corporate literature, such as user manuals and product specs, for an international audience. Edited documents in English, Japanese, Spanish and Korean. 3. Strong verbal and written communication skills in both the professional and academic arena. Technical 1. Gained in-depth knowledge of hardware BIOS and Internet technologies through testing of laptop security and theft recovery software. Subject Matter Expert for two interoperability features of the Adobe Creative Suite Video Production product. 2. Understanding of ActionScript, XML, CSS, and general concepts of ASP.NET, and AJAX. 3. Comfortable installing, configuring, and maintaining hardware, software, and various types of browsers for both Windows and Mac platforms. Leadership 1. Created and administered process guidelines for core product feature and localization testing, as well as document translation. 2. Acquired valuable people and project management skills as a QA Technical Lead and co-op intern mentor. 3. Developed solid professional relationships with peers, managers and executive teams in various engineering, marketing, and sales departments.

WORK EXPERIENCE

Online Editor and Localization Coordinator 05/2011 –8/2011   Apple, Inc., Cupertino, California, USA ■    Edited numerous online Service FAQ articles for iPad and iPhone support sites based on hardware readiness and finance specifications, on a daily basis ■    Created and managed localization batch requests using an in-house tracking system ■    Made minor translation edits to articles in 17 different languages

Technical Writer 08/2010 – 02/2011     Absolute Software, Vancouver, BC, Canada ■    Edited technical documents and user manuals using Adobe FrameMaker and Acrobat. ■    Proofread and edited website content in Japanese, Spanish and Korean. ■    Utilized Microsoft Visual Studio Team Foundation Server on a daily basis for checking in documents and updating reports. ■    Coordinated and followed up with major stakeholders in developing and editing technical and customer-specific user guide documents.         Software QA Technical Lead    08/2010 – 02/2011     Absolute Software, Vancouver, BC, Canada ■    Interviewed university intern applicants and mentored three successful candidates. Reviewed resumes and liaisoned with university co-op coordinators on the hiring and exit processes. ■    Managed testing of the theft recovery product’s order processing features

Software Quality Analyst (Contract position) 04/2010 – 08/2010    Department of Defense, Monterey, California, USA ■  Tested base access systems and reviewed technical documents

Technical Writer  03/2008 – 3/2010   Absolute Software, Vancouver, BC, Canada ■    Created and implemented the first Common UI Spec guide for the engineering department. ■    Proofread and edited user manuals and website content in Japanese, Spanish and Korean.     Software QA Technical Lead ■    Managed a team of five testers in their day-to-day tasks and meeting project deadlines. ■    Initiated and edited comprehensive documents that formalized the localization testing and documentation process for the company. ■    Created process for interviewing engineering co-op interns, and liaisoned with local Canadian universities. Interviewed, trained, and mentored six university interns. ■    Wrote and executed test plans and test cases for two major products.

Quality Assurance Analyst (Contractor for McKesson Pharmacy) 10/2007 – 02/2008  　　　QALabs, Inc.,    Burnaby, BC, Canada ■  Wrote functional and UI test plans, and executed test cases. ■  Mentored team in India and served as a point-of-contact for test case review and issues. ■  Provided QA test results and weekly status updates to the core QA team.

Digital Software Quality Engineer, Creative Suite Video Premium 2/2005 - 10/2007             Adobe Systems, Inc., San Jose, California, USA ■  Performed core black box functionality, UI, localization, and system testing on both Windows and Mac platforms for the Adobe Creative Suite Production Premium team. ■  Wrote comprehensive test plans and testing schedules for core interoperability features. ■  Administered core feature testing by delegating tasks among in-house and remote teams. ■  Reported testing status to local and remote-based point-product managers, developers, release management, and outside beta testers. ■  Proofread and commented on English and Japanese technical documents related to the Adobe Creative Suite product, in advance of milestone deadlines.

Guest Lecturer (part-time) 9/2006 - 5/2007                San Jose State University, San Jose, California, USA ■  Guest lectured on Primo Levi’s memoirs for an undergraduate comparative literature course.

Corporate Marketing Researcher (Contract position) 8/2003 – 12/2004               Adobe Systems, Inc., San Jose, California, USA ■  Managed the Corporate Marketing intranet site by manually updating content, performing web testing, and implementing RSS feeds. ■  Trained interns in Web site QA and troubleshooting skills. ■  Designed and edited an in-house Web site Style Manual and visual presentations.

Japanese Localization Tester (Contract position)    11/2002 – 4/2003             Agilent Technologies, San Jose, California, USA ■  Performed localization and UI testing of Japanese XML documents. ■  Conducted conference call meetings with Japanese vendors on a frequent basis to solve PDF document parameters and issues.

Marketing Communication Specialist 2/2001 – 11/2002               NetLogic Microsystems, Mountain View, California, USA ■  Single-handedly designed and executed the company’s first intranet site, using Adobe Photoshop,  L, JavaScript, and Flash. Used Apache and UNIX to configure password-protected sections. ■  Created and edited press releases, corporate literature, and brochures. ■  Redesigned, proofread, and edited product datasheets for the Engineering department.

Localization Tester     10/1999 – 1/2001                Sony Electronics of America, San Jose, California, USA ■  Performed localization testing for Sony’s bilingual Speech Recognition Translation project. ■  Revised content and redesigned navigation capabilities for the Speech Recognition Translation Lab intranet site, using Adobe Dreamweaver, HTML, and JavaScript.

English as a Second Language Instructor 7/1998 – 7/1999                     Nova Interact Group, Tokyo,  Japan ■  Taught English as a Foreign Language to students of different levels in Tokyo, Japan.

Pacific Rim Regional Sales Support/Translator 4/1998 – 7/1998                    Extreme Networks, Inc., Cupertino, California, USA ■  Assisted in verbal translation to Japanese customers and at the Network Interop tradeshow in Tokyo, Japan. ■  Translated technical documents from Japanese to English and vice-versa. ■  Supported marketing training sessions and performed administrative duties.

NOTABLE SKILLS

Software Applications  Tracking Tools OS and Browsers Used Adobe Creative Suite – Video Production Microsoft Visual Studio TFS Windows XP, Vista, Win 7;  IE 6+ Adobe Dreamweaver, FrameMaker, InDesign, Acrobat Mercury Test Director Mac OS X;  Safari 2+ Microsoft Office and Mac iWork Gantt chart Firefox, Google Chrome

LANGUAGES

■  Localization testing performed in Japanese, Spanish, Korean, German, French, Italian,              Portuguese, and Chinese (Simplified and Traditional) ■  Native verbal and written American English and Japanese; near fluent in Spanish  ■  Certificate of Completion in Korean Language I & II,  June 2009    The University of British Columbia, Vancouver, Canada

EDUCATION

2005      MA in English and Comparative Literature                Thesis: Language, Memory and Identity in Primo Levi’s Se Questo e un Uomo                San Jose State University, San Jose, California, USA

1998       BA in Japanese Language and Literature                   San Jose State University, San Jose, California, USA

Other Relevant Courses

2010        – Introduction to DITA (Darwin Information Typing Architecture) -- Managing the Development of New Products University of California, Santa Cruz – Silicon Valley Extension, California, USA

AWARDS

2011      Regional Competition Award of Merit                 Toronto-Southwestern Ontario STC (Society of Technical Communication)

AFFILIATIONS

-   Phi Sigma Iota International Foreign Language Honor Society, Lifetime member -   Golden Key Honor Society, Lifetime member

REFERENCES

References available upon request.

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