Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Summary
Professional with 15+ years of
experience in delivering Information Technology Services, including user
support, infrastructure services and project management. Seeking a challenging
position in a collaborative environment, with opportunities to assist and
support the IT goals by identifying deficits and improving the users
experience.
Work
History
Jul
2011 - Apr 2013 - Senior Service Delivery Engineer - Alfresco Software -
Atlanta, GA –
Responsible for managing IT services and
resources valued at $800K, for team members based in the Atlanta office and remote
locations to include Maidenhead, UK, San Francisco, Raleigh, NC. Support
includes Macintosh, Windows, iPad, Android and iPhone devices, LAN/WAN,
Wireless, PBX, video tele-presence, applications and directory services.
·
Selected and
deployed Vidyo tele-presence service utilized by the global organization
accomplishing improved communications between global team members
·
Conducted RFP
process and selected a British based Avaya telecom partner to provide telephone
service for five locations; remote team members placing the organization to
reduce its $400K telecom expense.
·
Migrated WebEx
and Microsoft subscription services from UK to US reseller reducing cost by 40%
and increasing
Jun
2010 – Jun 2011: Independent IT Consultant, Various Individuals and
Organizations, Atlanta, GA, New York, NY - Provided desktop services for Mac and
Windows systems, mobile devices and deployed Word Press websites.
May
2009 – May 2010 Service Desk Manager Xiocom Wireless, Duluth, GA
– Led support team in servicing Windows XP and Mac OS X systems;
Blackberry/iPhone and associated productions applications for onsite and remote
team members. Services included management of `Windows Server 2003; Active
Directory; Exchange; Barracuda; BES; VMware ESX 4; Apple Server; Cisco PBX;
LifeSize Video Conferencing; Salesforce and Google Apps services.
·
Audit and
modification of corporate telecommunication services produce an annual saving
of $60K per year
·
Improved
customer service delivery by tracking trends and adjusting team’s delivery
service
Nov
2008 – Mar 2009 IT Contractor Smith and Nephew (thru Andover Personnel),
Andover, MA
– Windows desktop refresh for
organization, planned users system transitions, followed up with issues and
assisted service desk in delivering end user support.
May
2006 - Jun 2007 - Project Manager / Field Service Manager / Field Service
Engineer Novell, Inc., New York, NY / Waltham, MA – Maintained
sales offices for New York tri-state area, managing LAN/WAN, wireless, Avaya
PBX, Novell Netware, Windows and Mac OS systems. Relocated to Waltham, MA
corporate headquarters to manage 10 team members supporting 2000 users in 30
offices across North and South America, responsible for $6 million of office
infrastructure and desktops equipment.
·
Led cost
analysis/reduction of a multi-million dollar Microsoft Enterprise Renewal of $4
million to $1.7 million
·
Transitioned
North and South Americas ends users to SuSE, accomplishing corporate goal to
standardize on a Linux platform for Novell employees
·
Improved interrelations
between help desk and field service groups to improve first call resolution
increasing user satisfaction.
Jan
2000 – Jul 2001 Computer and Information Services Manager Cambridge Technology
Partners, New York, NY – Provide IT
services for user experience team at CTP. Provided high touch end user support
to 60 team members in New York City, Atlanta and San Francisco offices using
Mac and Windows NT systems and associated develop and design applications.,
systems and applications based NYC, ATL and SFO. Coordinated purchasing of
hardware and software for US team. Integrate Mac and windows services,
delivered infrastructure support in administering Windows NT and Apple servers
and Lucent PBX systems.
·
Coordinated
and executed delivery of IT services for the New York City and San Francisco
User Experience Design Centers
·
Developed and
implemented licensed global image for UX team for the Mac and Windows platforms
Dec
1998 – Nov 1999 Director - Management Information Systems Kirshenbaum Bond and
Partners, New York, NY - Managed
three person team delivering Macintosh system and application support to 170
users in New York and San Francisco offices.
·
Consolidated cost
effective licensing of major software vendors and assisting the ease to improved
standardization
May
1996 = Nov 1998 - Director of Y2K Readiness Project / Manager of Computer
Systems / Communication Analyst - BBDO Worldwide, New York, NY
– Managed email service for New York Office, coordinated, X.400 services with
global offices. Provided testing of new systems for organization. Led Year 2000
global readiness program for 280 offices.
·
Delivered
executive support agency’s leadership team
·
Led BBDO
Worldwide Y2K Global Readiness Project to mitigate potential losses of services
and/or revenue
·
Developed
vendor management readiness assessment for agencies key partners
Education
& Training
Information Technology
Infrastructure Library Foundation Training (ITIL) 2011
Arrow Technologies - VMware ESXi
& vSphere Installation and Administration Certificate 2010
Northern Essex Community College
- Entrepreneurial Training Program Certificate 2008
SUSE Linux Enterprise Server
Administration Training 2007
Project Management - 2007
Novell Management Excellence Program;
Novell Law for Managers Program 2006
Lucent Technologies PBX/Voice
Mail Server Installation and Administration 2001
New York University - Windows NT
Administration Certificate 2001
Columbia University – Computer
Technology and Application Certificate Program 1996
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