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Joy Martin
Transformation Executive (832) 330-9876
Tomball, TX 77001
joy@gmail.com
SUMMARY
Dynamic executive who exhibits the
ability to manage and execute in a results oriented environment.
Innovative, creative, collaborative, and inclusive characteristics represent my
10 years experience at Fortune 1000s as a technologist, business consultant,
and business transformation executive.
PHILOSOPHY
I am results oriented executive with
a service focus who draws on past experiences to direct and build effective
business programs and teams. Results are tied to empowering people to be
responsible and accountable. Operational excellence includes repeatable,
predictable and consistent processes which reduce expense and enable margin
growth.
WORK HISTORY
- Shell
Trading 10/2009
- Present
- Hewlett-Packard Company
(client) 12/2007 – 10/2009
- Shell Trading
(client) 12/2006 –
11/2007
- Hewlett-Packard Company
(client) 01/2005 – 12/2006
- BearingPoint, Inc 08/2004
– 01/2005
- BMC Software,
Inc 07/2000 – 07/2004
- Federal Express
Corp. 08/1997 –
03/2000
CAREER OBJECTIVE
I am looking for a position where I
can lead, support, and transform technology, people and process.
NOTABLE ACHIEVEMENTS
- Established a data
reconciliation team at Shell Trading to validate data at table level, at
GUI, and data from resulting exposure and profit and loss (PNL).
- Established a Management of
Change program at Hewlett-Packard Company for Partner Operations aligned
with the software development lifecycle.
- Spearheaded the knowledge
transfer to form a customer support desk. Project reduced run costs
by 22%.
- Reporting to the Global Data
Manager at Shell International Trading and Shipping Company, led the
business deployment of a $25M customer and vendor system.
- Played an integral role in
transitioning data integration support to Pune, India at BMC Software,
Inc.
- Completed MBA with
specialization in Finance.
- Led analysts and developers to
roll out state of the art hub/spoke integration model at BMC Software, Inc
integrating with Siebel CRM and Customer Support.
KEY COMPETENCIES
- Able to work with others to
assess and distill complex issues into key themes, priorities and messages
- Able to support leadership in
identification of key messages and presentation slides including speaker
notes.
- Act as a frank, honest, and
loyal advisor
- Track record of maintaining an
extensive network within an organization and will proactively sense and
communicate emerging issues.
- Provides ad-hoc support and
advice with critical issues and crisis management.
- Coordinator and can assist with
key meetings including precise meeting notes and can communicate and track
follow up actions.
Management
of Change Project Management Business Modeling
Business
Communications Standard Operating Procedures Business
Training
Financial
Analysis PMI Operations
Management
Six
Sigma ITIL CMM and SDLC
Microsoft
Project Microsoft Office w/
VBA ColdFusion/JQuery/AJAX
Siebel Vignette Oracle
J2EE
Web Services SOA
Career History
Shell
Trading (10/2009 – Present)
Shell Trading, a network of
companies, pursues best practice and manage risks associated with trading in a
competitive environment. As a Sr. Business Analyst leading 6 staff,
responsibilities encompassed delivery of interim processes utilized between Release
1 and Release 2 and reconciliation of the crude data conversion between legacy
and “to be” for an Endur 9 implementation.
Accomplishments:
- Established effort estimates to
staff interim process writers, reconciliation analysts, and developers.
- Interviewed and evaluated
developers and analysts for reconciliation roles.
- Established work breakdown for
reconciliation effort.
- Established data validation
process for GUI utilizing Quick Test Pro and Quality Center (QC).
- Communicated cross functionally
to business and technical stakeholders the approach and plan for
reconciliation.
- Led reconciliation team
consisting of 6 staff and contractors through the review and sign off of
reconciliation design and technical delivery.
Hewlett-Packard
Company (HP), SPO Americas Sales Operations (12/2007 – 10/2009)
As the Change Manager with 4 staff,
responsibilities encompassed maintenance of a document library, distribution of
newsletter and alert communications, oversight of project planning, and
implementation strategies reducing change disruptions to the Americas Sales
Operation.
Accomplishments:
- Transitioned key MoC project
learning’s and practice to global MoC team located in Singapore realizing
a low cost global delivery and deployment model for HP.
- Developed training approach for
consolidation of Customer Support Desk (level 1); transitions included 13
knowledge areas rolling into one support desk reducing run cost by 22%.
- Refined MoC process to reduce
number of Management of Change (MoC) human resources from 7 full time
equivalents to 4 full time equivalents.
- Managed MoC resources including
project plan, people, and processes during four system upgrades, which
resulted in operational changes and change impacts.
- Performed change analysis and
assessment to understand change impacts to the “to be” model.
- Control and manage SharePoint
and SupportPoint operational, process and support content comprised of 600
operational documents.
- Led documentation process using
Mercury Quality Center aligning reviews and updates of system
documentation with the testing lifecycle. Considered business power user
for Mercury Quality Center
Shell
Trading (12/2006 – 11/2007)
As a Sr. Consultant with 3 staff,
responsibilities encompassed delivery and deployment of a customer/vendor
system which integrated with all trading and back office systems, the
communication approach and plan for the deployment, statement of work for
business activities related to deployment, leading, organizing user acceptance
testing, and the business escalation focal point after the deployment.
Accomplishments:
- Established and executed
business communication approach and plan for global data management
project.
- Deployed global data management
project on time controlling and managing business realization and plan.
- Established training approach,
reviewed training content, and created training schedule for global data
management project.
- Managed, coordinated, and
executed User Acceptance Test (UAT) for global data management
implementation. User Acceptance Test (UAT) of TIBCO
CIM customized for use with managing Shell Trading counterparty workflow
and data. Backend technology included TIBCO
Business Works, TIBCO EMS, and TIBCO adapters. End to end testing included
TIBCO CIM, SAP, Nucleus, Endur and Financial Object’s Energy Credit. UAT
participants included trading, contracts, credit, accounting, and data
management personnel.
- Supervised resource creating
statement of work for business and IT cutover activities for SAP, Nucleus,
Endur and Financial Object’s Energy Credit.
- Updated Sarbanes-Oxley Act
(SOX) user, company, and vendor data management controls and register.
Worked with auditors until process and documentation was SOX compliant.
- Participated in business
analysis post software implementation establishing key performance
indicators and process improvement recommendations for counterparty
workflow.
- Managed and set change
expectations with stakeholders at the line and executive levels.
- Acted as key business advocate
with all levels of support to provide clarity, and consultation to ensure
cohesion between business expectations and product delivery
Hewlett-Packard
Company (HP), Siebel Americas Sales Operations (01/2005 – 12/2006)
As a Management Consultant, I
initiated a Management of Change (MoC) program, responsibilities encompassed
socializing MoC approach and plan and instituting change processes to diminish
change impacts for a major Siebel release impacting sales personnel, operations,
and the partner.
Accomplishments:
- Recognized key success factors
(KSFs) in MoC for Siebel Partner Relationship Management (PRM) Program.
- Organized repeatable change
process with the goal of reducing the change impact to business operations
and support. Managed MoC resources including project plan, people, and
processes during two system upgrades, which resulted in operational
changes and change impacts.
- Established documentation
process using Test Director aligning reviews and updates of system
documentation with the testing lifecycle. Reduced all MoC effort by 4
weeks and eliminated rework by Subject Matter Experts.
BearingPoint,
Inc, Technology Solutions (08/2004 – 01/2005)
As a technology consultant,
collaborated with client and other big five system integrators to integrate
FedEx Kinko’s financials with the parent company FedEx Corp supporting the
Sarbanes-Oxley Act (SOX). Delivered innovative and effective Business to
Business (B2B) Integration with ADP’s ProBusiness exchanging payroll data at
the lowest possible cost attaining the highest level of quality.
Accomplishments:
- Performed re-engineering
integration effort from Kinko’s financial system of Lawson to FedEx’s
Financial Center of Excellence standard of Peoplesoft.
- Managed and resolved conflicts
arising from the exchange of files between different entities. Conflict
resolution included establishing a “blame free” environment, walking the
ladder of inference, garnering an understanding of the black box, and
effectively communicating relevant observations about the process.
- Transitioned knowledge to
support management through functional and design documentation produced
and maintained during the project.
BMC Software,
Inc, Information Technology (07/2000 – 07/2004)
As a business analyst and the lead
integration developer I was involved in architecting, developing, and creating
innovative solutions key to sustaining business advantages by aligning I.T.
initiatives with business goals. Successfully engaged, managed, and monitored
multi-faceted projects across teams, geographies, and cultures. Lead key
personnel in projects ranging from EAI/Middleware solutions, J2EE, webMethods,
Cold Fusion, Siebel, .NET, JavaScript,
L, SQL, and etc.
Accomplishments:
- Managed upgrade and cut-over
activities for webMethods upgrade from 4.6 to 6.1 including 9 distinct
application integration points, high availability cluster, and over 400
flow services.
- Managed offshore team in Pune,
India. Responsibilities included: interviewing, on-boarding, training,
project/work initiation, gathering project status, and overseeing
completion of activities.
- Managed integrated Quality
Assurance (QA) team for major integrated release. Tracked key statistics
and created proposal for more efficient testing process.
- Performed data analysis including
modeling, mapping, and transformation in a data conversion/integration
effort between Siebel, Oracle Financials, Vignette, Remedy, and
Documentum.
Federal
Express Corporation, Information Technology (08/1997 –
03/2000)
Business Analyst and Systems
Developer
Working within LHSD as a business
analyst and systems developer, I developed, documented, managed, and programmed
processes to support the Memphis, TN; Fort Worth, TX; and Newark, NJ hubs. This
experience ranged from ISO 9001 audits to machine programming utilizing the C
language. Special emphasis was given to web based applications including those
written in JavaScript, Java, and PERL.
Accomplishments:
- Developed solutions related to
ERP and webmaster duties.
- Developed software for printing
- USA Resume
- from overhead scanners. Code written in C and C++.
- Developed web enabled system
monitoring written in PERL, HTML, and JavaScript.
- Managed and accountable for ISO
9001 audits.
- Wrote “Book of Services” for
Line Haul Division of IT.
- Developed custom web based
solution to account for IT assets
Education:
Sam Houston
State University (08/2003)
Master of Business Administration,
Finance
State
Technical Institute at Memphis (12/1999)
Associates of Science, Component
Programming
- Member of Phi Theta Kappa
Society, December 5, 1999.
Liberty
University (05/1997)
Bachelor of Science, Major:
Religion; Minor: Business
Certification:
Project Management Professional
(PMP) issued by Project Management Institute, PMI. (07/2011)
Six Sigma Green Belt
(07/2011)
Confidential
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