Public Relations Manager Sample Resume Format in Word Free Download

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CELIE SALERNO

celie@yahoo.com

954 809-9876

OBJECTIVE          To secure a challenging and growth-oriented position where I can apply my creative, analytical, technical, information technology and exceptional interpersonal skills.

EXPERIENCE      Producer

2009 – Present                      US Media Television            Coral Springs, FL

·        Facilitated Quality Testing Strategy, Reporting and Analysis of 10 nationally televised segments

·        Architected initiatives used to improve centralized and automated network management systems to meet corporate goals with minimum capital expenditure

·        Created management tracking program to set personal goals and track outcomes

IT Administrator / Public Relations Manager

2007 – 2009                                      EMT Forex                              Jupiter, FL

·        Developed press releases, ad copy, presentations and newsletters

·        Built and Maintained company website

·        Executed the installation of office computer network, patches and managed software and OS packages on company servers

·        Verified end-of-day trades then updated and distributed trade summary reports

Manager

2005 - 2007                          Enterprise-Rent-A-Car             Okeechobee, FL

·        Designed and built systems to handle marketing records and results

·        Lead, Directed, and Trained personnel in fast-paced sales environment

·        Increased overall branch profits by more than 15% quarterly

·        Improved customer service ratings from 60% to 86% satisfaction rating

Help Desk Technician

2000 - 2005                             Digital River                                     Eden Prairie, MN

·        Provided first and second level IT support for more than 40,000 software publishers, manufacturers, distributors, and online retailers worldwide users

·        Support consisted of diagnosing and resolving customer and client issues with software maintenance, installations and upgrades including but not limited to PC’s, Mainframe, Unix, Various PC class machines, Microsoft Office software and Custom Applications.

·        Some of the companies supported were:  Microsoft, EA Games, TrendMicro, Logitech, Sandisk, and Kodak

·        Delivered friendly and prompt service to all clients and customers. Our performance was tracked by Siebel and I consistently delivered within SLA (Service Level Agreements)

·        Produced and executed a performance, tracking and scalability benchmark measured by KPI (Key Performance Indicators)

·        Assessed the criticality of given situations and appropriately escalated them when needed

EDUCATION          Certifications:  A+ / Cisco Certified Network Associate

2010-2011(est. completion)    Atlantic Technical Center       Coconut Creek, FL

A.A. Computer Science

2000 – 2002                                      Brown College                 Mendota Heights, MN

Honor Roll, Spring                Dean’s List, Fall                Honor Roll, Winter

B.A. Telecommunications and B.A. Film

1989 – 1993                          University of Alabama      Tuscaloosa, AL

PROFICIENCIES   

·        Microsoft Office Suite of tools; Excel, Word, PowerPoint, Access

·        Coding in: C Language, C++, Visual Basic, HTML, Java

·        200 hours towards A+ certification

·        100 hours towards Cisco Certified Network Associate certification

·        Database reporting and building with SQL

·        Hardware and Software Troubleshooting, Network and Server Configuration

·        Excellent interpersonal, motivational, supportive and supervisory skills

References are available upon request

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