Desktop Engineer Resume Examples in Word Format Free Download -->

Desktop Engineer Resume Examples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Profile
Experienced Help Desk Support Technician with 5 years of information technology experience  areas of expertise includes user support in all technology, hardware and software thorough knowledge of numerous 3rd party software and operating systems. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.
Skills
  • PC Repair,  troubleshooting, and networking  installations
  • 5 years’ experience in a help desk / desktop support environment
  •  Microsoft Windows and Macintosh OSX operating systems
  • Knowledge of networking technology and standards
  •  Microsoft  Office applications
  • Strong communications skills, both oral and written

Education
Cuyahoga Community College                                                                     Cleveland, OH   
Associate Degree: Computer Networking                                                 2006-2011
Course work: PC support / Troubleshooting, Operating System Technology, Computer System Peripherals, Computer User Support, Network Administration, Network Security Fundamentals

Experience
          University Hospital                                                                               Cleveland, OH
           Desktop Engineer /Contractor                                                                  05/2011- 9/2011  
                                                              
  • Performed a variety of deployment tasks of a technical nature including hardware assembly and installation of computer hardware systems and peripheral equipment
  • Installed and configured standard software images including Windows XP
  • Assisted with backup/restore of user’s data, initiating user’s network and, migrating user’s e-mail, application and OS settings
  • Desktop and laptop upgrades, replacement, and troubleshooting hardware and software systems on Windows OS

Laurel School                                                                                       Cleveland, OH
Helpdesk Support Specialist                                                                      2006-2011
          
·         Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
·         Configured, installed, and supported computer workstations, servers, peripherals, and hardware/software upgrades
·         Analyzed and developed processes to improve end-user productivity in desktop computing
·         Provided one-on-one end-user training as needed and assisted System Administrator in creating materials for end-user frequently asked questions
·         Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.


Alarm Core                                                                                                        Cleveland, OH                                    
Installation/Service Technician                                                                        8/2006-11/2006
    
·            Planned installations by surveying and evaluating location; identifying installation requirements; laying-out equipment and wiring plan
·            Installed and tested security system equipment which uses data transmission protocols
·            Maintained and repaired various security equipment including CCTV, access control panels, and various security devices
·            Accurately maintained inventory and managed schedule for installations






                                                                   





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