Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Sofia Denice
sofia_denice@yahoo.com
PROFILE
Collections & Credit Manager
Excellent customer service skills with ability to collect with high success rate.
Proven ability to collect bad debt at higher than above average rate.
Strategic planner with the ability to improve productivity and motivate personnel.
Advanced computer proficiency in all Microsoft Office applications.
Areas of Expertise:
Recruiting Staff
Training and Development
Motivating Personnel
Scheduling Staff
Performance Assessments
Credit Checks
Tracking Customers
Evaluating New Account Risks
Managing Activities
Approving Exceptions
Credit Scoring
Quality Control
Call Monitoring
Quarterly and Annual Forecasting
Budgeting Expenses
ACE America's Cash Express / Irving, TX 2008 to 2011
Regional Case Manager / Customer Service (Check Department)
Managed Receivables for over 32 ACE Stores in various states, monitored and directed service associates on operations and customer service issues
Hired and managed over 100 employees.
Implemented a QA program for monitoring collection agents.
Proactively called clients to understand issues and resolve problems early in the process
Ensured returns and cash shortages were within established limits
Worked involved but is not limited to: overseeing operation, ensuring maximized sales and profitability
Managed and solicited payments from Customers/Makers on an assigned portfolio of Returned Checks
Developed and implemented procedures to ensure efficiency and goal attainment
Updated job knowledge by participating in educational opportunities; reading professional publications
Trained and initiated job development for new case manager to accelerate quickly into various departments
M & W Painting & Construction Company / Scottsdale, AZ 2003 to 2008
Home Office Manager/Administrator & Collections in Texas (2010 to current still working part-time)
Administered activities of accounts receivables including billing of accounts, preparation and mailing of statements, posting of payments
Commercial & Residential Collections
Provided administrative support to the Owners in Billing Operations
Established office payment plan program: arrange payment plans with customer's; monitor those accounts to ensure compliance' prepare monthly report detailing collection activity
Answer billing inquiries and resolve customer disputes in a timely manner
Monitoring transfers and all the credit re-bill process, posting all payments and credits
Created and continued to update written job descriptions for office personnel
Performed administrative task such as distributing the mail, scheduling meetings and typing letters and documents
Traveled to Arizona Office for additional business needs
Metris Companies/Scottsdale, AZ 1997 to 2002
Collections Manager- (Call Center Operations)
Managed a portfolio of accounts over $250million which included 3rd party consumer accounts
Assisted the VP Collections Operations with review of reports, creation of new departmental processes, special projects, and yearly performance evaluations
Set workload strategies
Develop the use of alternative learning methods in practice such as coaching employees, shadowing to support the workforce development benchmark
Train/Coached new employees in a positive direction to ensure industry success
Directly responsible for overseeing the leadership and management of the company collection functions. Managed a staff of 100 collectors and 6 supervisory
Assist supervisors and collectors in negotiating settlement of accounts and reasonable payment arrangements within corporate guidelines
Beat collection goals by 120% and achieved record collection rates
Served as computer system administrator
Monitor and supervise the daily collection of outstanding receivables; manage collectors to optimize performance and results; establish dialer campaigns and dialer focus based on delinquency trends.
Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external. Directly responsible for building and maintaining relationships with the companys client and their clients to enhance the company collections efforts.
Develop and train Supervisors; responsible for Team building
EDUCATION
University of Toledo, Toledo, OH....Oral Communications, Creative Writing / Public Speaking and Drama
Rhema Bible College, Tulsa, OK.....Theology/certificate received
Tulsa Junior College, Tulsa, OK.......Introduction to Microcomputers, Word Perfect and Microsoft Word
Training:
Critical Skills in Supervision
Collections
Focused Interviewing
Business Ethics
Project Manager
Credit Professionals Training
Business Collections
Microsoft Project
sofia_denice@yahoo.com
PROFILE
Collections & Credit Manager
Excellent customer service skills with ability to collect with high success rate.
Proven ability to collect bad debt at higher than above average rate.
Strategic planner with the ability to improve productivity and motivate personnel.
Advanced computer proficiency in all Microsoft Office applications.
Areas of Expertise:
Recruiting Staff
Training and Development
Motivating Personnel
Scheduling Staff
Performance Assessments
Credit Checks
Tracking Customers
Evaluating New Account Risks
Managing Activities
Approving Exceptions
Credit Scoring
Quality Control
Call Monitoring
Quarterly and Annual Forecasting
Budgeting Expenses
ACE America's Cash Express / Irving, TX 2008 to 2011
Regional Case Manager / Customer Service (Check Department)
Managed Receivables for over 32 ACE Stores in various states, monitored and directed service associates on operations and customer service issues
Hired and managed over 100 employees.
Implemented a QA program for monitoring collection agents.
Proactively called clients to understand issues and resolve problems early in the process
Ensured returns and cash shortages were within established limits
Worked involved but is not limited to: overseeing operation, ensuring maximized sales and profitability
Managed and solicited payments from Customers/Makers on an assigned portfolio of Returned Checks
Developed and implemented procedures to ensure efficiency and goal attainment
Updated job knowledge by participating in educational opportunities; reading professional publications
Trained and initiated job development for new case manager to accelerate quickly into various departments
M & W Painting & Construction Company / Scottsdale, AZ 2003 to 2008
Home Office Manager/Administrator & Collections in Texas (2010 to current still working part-time)
Administered activities of accounts receivables including billing of accounts, preparation and mailing of statements, posting of payments
Commercial & Residential Collections
Provided administrative support to the Owners in Billing Operations
Established office payment plan program: arrange payment plans with customer's; monitor those accounts to ensure compliance' prepare monthly report detailing collection activity
Answer billing inquiries and resolve customer disputes in a timely manner
Monitoring transfers and all the credit re-bill process, posting all payments and credits
Created and continued to update written job descriptions for office personnel
Performed administrative task such as distributing the mail, scheduling meetings and typing letters and documents
Traveled to Arizona Office for additional business needs
Metris Companies/Scottsdale, AZ 1997 to 2002
Collections Manager- (Call Center Operations)
Managed a portfolio of accounts over $250million which included 3rd party consumer accounts
Assisted the VP Collections Operations with review of reports, creation of new departmental processes, special projects, and yearly performance evaluations
Set workload strategies
Develop the use of alternative learning methods in practice such as coaching employees, shadowing to support the workforce development benchmark
Train/Coached new employees in a positive direction to ensure industry success
Directly responsible for overseeing the leadership and management of the company collection functions. Managed a staff of 100 collectors and 6 supervisory
Assist supervisors and collectors in negotiating settlement of accounts and reasonable payment arrangements within corporate guidelines
Beat collection goals by 120% and achieved record collection rates
Served as computer system administrator
Monitor and supervise the daily collection of outstanding receivables; manage collectors to optimize performance and results; establish dialer campaigns and dialer focus based on delinquency trends.
Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external. Directly responsible for building and maintaining relationships with the companys client and their clients to enhance the company collections efforts.
Develop and train Supervisors; responsible for Team building
EDUCATION
University of Toledo, Toledo, OH....Oral Communications, Creative Writing / Public Speaking and Drama
Rhema Bible College, Tulsa, OK.....Theology/certificate received
Tulsa Junior College, Tulsa, OK.......Introduction to Microcomputers, Word Perfect and Microsoft Word
Training:
Critical Skills in Supervision
Collections
Focused Interviewing
Business Ethics
Project Manager
Credit Professionals Training
Business Collections
Microsoft Project
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